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Automated Claim Settlement Cuts Down Processing Time in Half Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Home / Case Studies Anchor 1 Success Story The client was experiencing the effects of their non-optimal ASO (Administrative Services Only) claim settlement operations and identified the need for an automated system that would speed up the process, minimize errors and reduce costs. Scalefocus applied a phased approach that began with defining the pain points and their impact on the client’s business. Our experts then built a fully cloud-based Claim Settlement System that eliminated the extraction of data into excel spreadsheets, automated and streamlined processes and achieved cost optimization while reducing errors caused by manual work. Reduced invoice to payment cycle time Improved customer engagement value stream Transparency at all levels of Claim Settlement The Client Our client is a leading US health insurance provider of best-in-class comprehensive coverage. The company’s personalized approach to healthcare made them into a pioneer in the field due to its firm focus on the needs of the communities where their members live. The company works in partnership with doctors and hospitals nationwide and also provides a range of healthcare solutions for people who travel internationally. Their efforts to deliver smarter and affordable healthcare services have turned the client into an innovator who advances secure and stable services for millions of people, leading to improved health results and a better quality of life. The Solution The client was using a third party to process their Administrative Services Only (ASO) business. As the invoicing processes for services rendered grew in scope and complexity it became evident that scaling repetitive processes using human resources was cost-ineffective and time-consuming. Some of the steps took up to 7 hours to extract, load and aggregate the data required for invoicing. The dependency of the ASO billing operation on several ad-hoc tools, spreadsheets and manual steps indicated a missing operational IT system in the enterprise application portfolio. The client identified the situation as unsustainable and expressed the need for automated invoicing processes. The challenges the client faced included: High operational cost to support the current invoicing process Slower than desired time to market of new products and services Limited effective growth of business and inability to service customers optimally Difficulty in managing products and services: lack of common language, rules and policies Lack of tools to support roles and responsibilities for invoicing, finance and customer service operations Risk management hampered by lack of controls and informality of information contained in the spreadsheets and access databases Scalefocus was brought on board to stabilize and improve the maturity of the ASO billing operation by implementing a new operational solution architected in Microsoft Azure. The goal was to end the reliance on manual imports of claims into excel spreadsheets, provide full transparency and eliminate the time-consuming and error-prone nature of the process. After doing thorough research across the organization our team concluded that the new solution had to be flexible, scalable and secure to support the ASO invoicing and payment management operation. To fully replace time-consuming manual steps and cross-team interactions, Scalefocus built additional system-to-system interfaces that improved the reliability of the operation. Results Transparency is a key requirement for the ASO business and with the implementation of the new Claims Settlement System the client got greater visibility into their claims expense at various levels of detail. Our team eliminated the inefficiencies of the infrastructure involved in the ASO processes resulting in a faster, cost-optimized and error-free operational flow. The automated solution we built for claims settlement and billing operations is fully integrated into the enterprise portfolio for system-to-system interaction. It allows for flexible and rapid introduction of new services and products to the market and makes it possible to react to changing market needs and gain greater customer trust. The implementation of the cloud-based Claim Settlement System transformed completely the complex process of stringing together ad-hoc and sub-optimal tools into а smooth and stable reprocessing and reconciliation, invoice creation, transmission and storage. The system also optimizes claims performance by balancing process automation with access to human help if customers need it. Value delivered: Automated, faster and accurate creation of invoices Achieved less human interaction and reduction of manual work by 80% Minimized errors and cut down processing time by 50% Reduced processing costs and accelerated payments Ensured full transparency resulting in better visibility for clients Established common definitions and consistent language across claim settlement processes Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Premium Video App Development Telecom & Media Premium Video App Development Home / Case Studies Anchor 1 Success Story Our client needed an efficient solution for a smooth mobile experience that is suitable for an online platform of their magnitude. Scalefocus built separate apps for cell phones, iPad, and Android tablets to improve video streaming and create a seamless customer journey. 134% faster data processing Revenue growth from mobile advertising Global expansion with a worldwide data center The Client The company is the largest video-sharing entertainment portal in Bulgaria. Our client is a national leader in the distribution of online visual production and provides a wide array of video content that appeals to viewers of various backgrounds and interests. Additionally, the channel airs various programs such as reality shows, sitcoms, and independent productions. The Solution As mobile devices were becoming ubiquitous, the company stakeholders realized they needed to enter this niche with an optimal solution that would provide the best experience to their viewers. Scalefocus was invited to step in and ensure that the portal web version would be complemented by a flawless mobile platform. The final solution would have to include four native apps available for all types of iOS and Android mobile devices. They would facilitate video distribution and sharing, meeting customer requirements with flexible infrastructure, dynamic functionalities, and an appealing user experience. The final result brought in a significant increase in end-user satisfaction. The delivery team completed the task in a fast and diligent manner. It was essential that the apps would enable improved video streaming in a minimized screen, allowing uninterrupted video playing as well as profile customization where users would create, categorize, and manage their personal playlists. New functionalities included adding favorite channels and sharing videos on social networks with a single click. Other major functionalities: Enhanced search options and comments section Single sign-on and quick access to the camera Reliable background notifications Watch on your TV’ option with a plugged-in Chromecast device Personal playlists categorization and management Results Scalefocus engineered a brand-new app architecture and upgraded the design, providing improved user experience. This resulted in the all-time highest ratings for the channel, more daily views, and mobile app downloads, as well as increased advertising and revenue. Reported improvements include: 200% increase in daily views rate 134% faster data processing using the cloud based Bluebee platform for genomics data analysis Revenue growth from mobile advertising Several times increase in the number of mobile app downloads per day Successful support of the global expansion with a worldwide data center and easy, transparent management capabilities Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Creating a Self-Care App for a Global Telco Provider Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

SoundVision combines a device and an app to increase the blind and visually impaired people’s independence and improve their quality of life. Anchor 1 SoundVision Technology For Better Mobility Watch video Contact us Innovation that increases the visually impaired people’s independence and quality of life SoundVision is an affordable palm-sized and easy-to-use device that improves visually impaired people’s mobility and lifestyle. Paired with a mobile app, it complements the standard white cane and helps users become more active and independent by providing real-time information about the surrounding area. SoundVision boasts a comprehensive combination of features that is unparalleled in the global healthcare industry. Benefits Easy to use Switch between 5 modes (Distance, Color, Light, Compass, Stand By) with a single button click. Complements the white cane The device features complement the traditional white cane and improve visually impaired people’s awareness of space, location, and objects in their vicinity. Location finder Combination of data for buildings, suites, rooms, obstacles, Points of Interest (PoI), beacons, routes, and floor exits for navigation through Bluetooth beacons. Voice-powered SoundVision is voice-powered and warns users through a built-in speaker or headphones plugged in the 3,5 mm stereo jack. Range finder The hardware solution uses an ultrasonic distance sensor which measures and tells the distance to the nearest object being pointed at within a 3-meter distance. Ergonomic design SoundVision is a lightweight, hand-held device with a simple ergonomic design to facilitate travel and daily routine. Camera LED lamps Distance sensors Lighting sensor Joystick Speaker On/off Button Audio Input 3.5 USB-c charger How it works Warns the user when walking obstacles are detected Recognizes different colors and lighting conditions Recognizes categories of objects Works with sound and vibration cues when in autonomous mode Has built-in standard and clock position compasses Has text and banknote recognition Directional navigation via built-in 9-axis sensor Indoor navigation with BLE beacons Pairs with phone via Bluetooth 5.0 Android and iOS SDKs allow integration with 3rd party apps Technology Embedded Devices ToF Laser Distance module - continuously measures the distance between the device and the objects in front of it. Camera module - used for object and color recognition. Absolute Orientation Sensor – used to provide precise orientation data. Light-To-Digital Sensor - provides information on ambient lightning. EEPROM memory - used for the Firmware of the device. Input Devices Two-axis Joystick - serves as a pointer for navigating through menus and options. Push button - has different function depending on the device status. Output Devices Stereo audio DAC with 2.5-W speaker. Headphones option. Vibration motor Advanced Capabilities Image Classification, color classsificaton, currency recognition – ResNet 50 - Convolutional Neural Network model for image classification. Object Detection – OpenCV/Yolo 4 - used to identify different objects in one image. Location Finder – QGIS+ triangulation algorithms. OCR - Tesseract OCR engine. Text-to-Speech reader How we help The SoundVision contactless device recognizes nearby objects/obstacles in order to enhance the user’s level of orientation. The model tackles a few more problems: deteriorated or missing color and light recognition, current address location, or directions to an address. SoundVision was created with one goal in mind: to help visually impaired have more independent and active lifestyles. This project has been supported by the Norway Grants 2014-2021, in the frame of the Business Development, Innovation and SMEs Programme Bulgaria. Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Application Continuity Center Home / Solutions Anchor 1 As businesses race to digitize and deliver innovative services at high speed, leaders struggle to maintain a high level of operational stability. Poor customer satisfaction, low employee productivity and missed business opportunities are among the most common outcomes of an organization’s inability to handle resiliency issues appropriately and efficiently. Application Continuity Center (ACC) is designed to ensure operational stability of software applications by providing professional maintenance and support services and responding faster and more effectively to resiliency issues. Capabilities Application Support 24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Infrastructure Support Fast reaction to issues, bug fixing and small change request management. By leveraging swarm intelligence and the collective expertise of a team of IT professionals with the highest level of accreditation and technology know-how, we provide continuous service that guarantees an engaged workforce and maximum productivity. We employ a data-driven analytics approach that has proven to lead to significant decrease in the number of incidents. ACC is designed with the ability to optimize your maintenance and support by: Reducing the number of incidents by 30% Maintaining the response time to under 30 min. Decreasing resolution time by 30% Increasing the proactively identified bugs by 20% Achieving a first contact resolution rate of 80% Our Work Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all What our clients say about us “We have been partnering with Scalefocus for a number of our projects since 2016. Working together, our engineering teams have helped position Paysafe as a leading payment solutions provider powered by great technology within the fast-paced payments industry.” – Miroslav Bojilov, Paysafe Related Stories 20.12.2021 г. Read more Tech Savvy Talks Vol.2 GitOps on AWS: Simplify Kubernetes Deployments 10.12.2021 г. Read more How to address the critical Log4Shell/LogJam vulnerability 12.11.2021 г. Read more The beginning of Tech Savvy Talks vol 1. Monolith decomposition patterns Read all Have a specific request? Contact us for a tailored support offer. Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Resolving Business-Critical Vulnerabilities for an Energy Supply Company Energy & Utilities Resolving Business-Critical Vulnerabilities for an Energy Supply Company Home / Case Studies Anchor 1 Success Story Scalefocus was selected as the preferred technology partner to perform a security test over the client's main platform to ensure a fully unified and streamlined process for threat and vulnerability management, penetration testing and source code security reviews. Pointed out all high and critical vulnerabilities Reduced Cyber Security risk by 25% Improved embedded secure coding reviews The Client Our client is a European energy supply company with a focus on energy trading, energy generation and consulting for public utilities. The company was founded as a joint venture between municipal utilities, municipal and regional supply companies to organize joint procurement on the European energy markets and develop synergies. The Solution We identified high-risk infrastructure components by assessing their vulnerabilities and establishing control over the level of risk to the operational environment. We were responsible for scanning and performing in-depth penetration testing on multiple applications related to compliance and relevant industry standards. The tests were conducted in line with Open Web Application Security Project (OWASP) and ISO27001. We also performed a comprehensive Source Code Security Review to highlight potential security vulnerabilities within the client’s IT landscape. We identified miscellaneous code quality issues, for example: Insecure input validation; Inadequate data protection; Insufficient error handling; Weak cryptographic algorithms. Results The enforcement of authentication and access control increased the security level globally across the organization. This allowed secure 24/7 remote access for the staff regardless of their location in the world. Removed over 24 potential security vulnerabilities, 5 of them business-critical; Performed over 80 platform security tests, 56 of them with unsuccessful attempts; Developed and executed 2 full attack vectors, based on the business logic; Established a repeatable process for platform threat and vulnerability management. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Anchor 1 Whitepapers Home / About Browse our white papers to find out how industries change and adapt to meet new demands and business challenges and the struggles they encounter in their digital transformation. All Resources Webinars Whitepapers Technological Revolution in Financial Services Download Digital Acceleration in Healthcare: Capitalize on the Momentum Download Navigate Your Startup Successfully through the Funding Stages Download

Next-Generation Digital Platform for Energy Supply and Sales Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Home / Case Studies Anchor 1 Success Story Having invested a significant amount of resources and energy in their digital platform, our client reached a point where they needed an experienced technology partner to bring it to the next level of operational excellence. Scalefocus built a next-generation web-based monitoring and control platform, which enhanced our client's energy distribution operations and sales processes and increased their end-users' satisfaction. 25% Reduction in Infrastructure Costs Faster Time-to-Market for New Features Enhanced Automated Backup Procedure The Client One of the largest European municipal utility companies, our client offers municipal utilities and energy providers the right solutions in the complex energy market, helping them meet their business goals with standardized and highly individualized analysis and consulting services. The company also produces, procures, trades, and distributes energy resources – mainly electricity and gas. The Solution Scalefocus performed a Software Development gap analysis with specific areas for improvement for consistent quality control over the development, quality, and infrastructure delivery process. We created a completely new environment, built from scratch, using CI/CD with automated provisioning in the complex hybrid IT landscape. After the modernization, the most critical business cases are now covered by automated test cases. The test-case management tool in use is quite adept – it can be used to write and execute test scenarios, create test plans, etc. Our teams implemented new microservices architecture, fixed existing old modules of the system, refactored and cleansed the code according to the industry best practices, and automated the processes. The platform went through an extreme makeover that transformed and stabilized the existing application’s landscape to enforce scalability and functionality. Our team successfully completed: A front-end and back-end solution audit and performance assessment; Custom application development and quality assurance; Application and Business-as-Usual management services; Preparation for real-time data provisioning. Results Our technological partnership resulted in a modern next-generation digital platform for energy supply and sales functions. Within a tight deadline, we managed to completely transform the backbone of the client's existing digital landscape and fully transform one of their most essential business tools – altering it into a next-generation, fully functional, and scalable platform for energy supply and demand and sales operations. We were involved in the entire solution development lifecycle – from requirements gathering to production delivery. At the same time, our teams were simultaneously developing new functionalities and fixing old bugs. 25% reduction in infrastructure management costs; Operational excellence – from an average of 3 major crashes per month to 6 months without any major shortages of the platform; A new environment with automated provisioning; Improved peer code review procedure, enforced by CI/CD; Enhanced automated backup procedure; Faster Bug-fixing / New feature development; Total removal of redundant components and resources optimization. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Energy & Utilities Building an Innovative Digital Experience in the Energy Trading Domain Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

InTime Logistics Achieves 14% Revenue Growth through Innovation Logistics InTime Logistics Achieves 14% Revenue Growth through Innovation Home / Case Studies Anchor 1 Success Story Scalefocus developed Focus Courier, a custom, mobile-friendly ERP system, and MyInTime, a client-facing web portal for InTime, a leading Bulgarian logistics company. Both products automate a variety of business processes, including invoice management, reporting, and delivery tracking. As a result of the partnership and the delivered solutions, yearly revenue increased by a significant margin and both internal and external stakeholders have benefitted from an increase in efficiency. Alignment of all business processes Measurable increase in customer satisfaction Reduced requests processing times The Client InTime is a logistics company founded in 1990 that since its inception has been an authorized service contractor for UPS in Bulgaria. The company has 35 offices nationally that service the entire country and is a pioneer in express domestic courier services. The company delivers packages entirely using its own vehicles, offering a wide-range of services and flexible transit times. For its international business InTime uses daily charter planes and guarantees fast service abroad. The Solution MyInTime Web Portal InTime’s legacy web portal was slow, not integrated with the enterprise planning system and lacked business-critical features. As a result, user experience was poor, and most clients placed their orders by email or over the phone. This meant InTime had to employ more people to meet the growing demand. After careful consideration, they turned to Scalefocus to develop a state-of-the-art web portal that would accommodate business needs and help them regain their competitiveness. Scalefocus developed MyInTime an interactive, flexible, self-service web portal that enables customers to book a courier, track packages, manage invoices and payments, generate bills of lading and import orders from files generated by 3rd party systems. The deployment of the web portal increased customer satisfaction exponentially by introducing new features, improving existing ones and reducing booking time. Internally, it reduced the order processing time which in turn led to reduced costs and better performance. Focus Courier ERP InTime made a strategic decision to improve the company’s performance by increasing its market share in the B2B and B2C segments. The goal was to improve the quality of services and increase customer satisfaction to boost loyalty. They needed a custom-made solution that wouldn’t alter their designated business processes and one that would automate the largest part of the shipment management process. The company’s legacy software and IT infrastructure required a large sustained investment to meet dynamic business needs, making it complex to develop new functionality with day-to-day support costs continuously growing. In cooperation with Scalefocus, InTime decided to develop a new upgraded technology platform that would ensure: High customization to address the specific business processes since financial investment was directed towards implementing the company’s own workflows rather than modifying them to fit a standard ERP A long platform life through standardization and openness, seamless integration, horizontal scalability, infrastructure independence and secure multi-layered deployment Scalefocus developed Focus Courier—a framework for logistics and shipping companies. Our team of experts developed, customized, integrated and implemented all core Focus Courier business processes including: Flexible branch management End-to-end processing of bills of lading End-to-end tracking of shipments – from the ordering process to delivery Creation, processing and exchange of all applicable financial documents Management of transportation routes and schedules Real-time and analytical reports enabling timely business insights Exhaustive management of clients and contracts, including customer-specific pricing and campaign management Results Scalefocus created two technological solutions especially tailored to InTime’s needs and eliminated the issues caused by the employment of legacy tools, such as high costs and unmet KPIs. As a company dealing with transportation of items of various shapes, sizes and fragility levels, it was important for InTime to have a systems in place which help them take care of all business aspects simultaneously. MyInTime was integrated with Focus Courier to streamline customer information and provide better overview of client behavior to improve services. Both MyInTime and Focus Courier are highly scalable applications and are based on the same architecture. Value delivered by InTime Web Portal Increased customer satisfaction Reduced personnel costs Faster, more precise and reliable services Streamlined customer data Value delivered by Focus Courier ERP Simplification and alignment of the business processes across the company Improved processing of return receipts and payments Improved new customer onboarding and campaign management Increased customization of services with the option to define contracts and T&C Reduced costs by cutting down shipment requests processing times Reduced operational risk with preventive monitoring and maintenance capabilities “The Scalefocus business solution tailored for InTime helped increase revenue by 14% year-over-year. We were able to optimize our operating costs. Some of the most useful features for us are the optimized bill of lading management process, the mobile terminal barcode scanner integration and the extensive reports/insights on important business KPIs, such as payment on delivery cash flows.” Atanas Belopitov, Financial Manager at InTime Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Home / Case Studies Anchor 1 Success Story aXedras, a Swiss technology startup, had a revolutionary idea to develop a digital verification platform for the precious metal market that would help put in place international standards and tools for verifying assets’ provenance and traceability. Their journey from concept to market had already begun with a prototype and Scalefocus came on board as a technology partner that would provide both industry consultancy and tech capabilities. The blockchain-based infrastructure connecting mines, refineries, banks, and buyers went live within a year of our collaboration and can now be integrated with the various ERP systems of the platform’s clients. Next-generation digital solution - from inception to launch Decentralized network connecting all players Transparency of all transactions at all levels The Client aXedras, a Swiss technology startup, had a vision for a connected and digitalized precious metal market back in 2017 when they created a prototype of an asset and data integrity platform. The company worked with various market associations in developing a POC for a bullion software solution using Digital Ledger Technology (DLT) that would be fully standardized on a global scale. aXedras also collaborated with national and international authorities to shape the legal international framework for DLT. After the successful development of their prototype, they needed an innovation-driven technology partner that would help them bring their idea from concept to market. Our proven track record with FinTech projects was what motivated aXedras to join forces with Scalefocus on this exciting journey to digitalize an entire industry. The Solution As 2020 turned to be a record-setting year for gold, the international trading and investment community was reminded once again that the precious metal market, despite its centuries-old traditions, still has a long way to go in terms of streamlining its operations. It has so far failed to utilize instruments to safeguard the authenticity of assets and to provide the much-needed transactional transparency for stakeholders. As gold’s relevance skyrocketed with the progression of the Covid-19 crisis, it became blatantly obvious there were no such tools in place. The industry had a gaping need for working mechanisms to help document the provenance of products and to provide a track record of their lifecycles. The technology collaboration between Scalefocus and aXedras began with the clear idea that we were not going to disrupt the precious metal industry, which has solid traditions and operates within a defined framework. Rather, the idea was to help each player comply with the rules and regulations of the very market they operate in through a blockchain-based infrastructure. It allows for a private permissible network where members can transfer data to their business partners securely. Through the decentralization DLT provides, participants can be sure information has not been adjusted or manipulated and maintain full confidentiality while having the necessary transactional transparency. The way the verification platform works is once an asset, such as a gold bar, is refined, it gets a digital twin carrying all of the information about it: where the asset is coming from, details about the manufacturing process, how and when it was moved as well as who took part in the various lifecycle stages. The platform members as such have access to the provenance and quality data whenever and wherever—it’s digitally available—and can take advantage of the asset’s full traceability. This connects the different players and simplifies daily operations, such as transport, compliance and trade. Due to the complexity of the project, as well as the Covid-19 crisis, our team adjusted the development approach in alignment with the dynamic changes 2020 brought. We worked with different teams across Europe and put the solution through multiple iterations to make sure all objectives were met and stakeholders could get the most out of the platform with just a few clicks. We paid special attention to making the solution easy to integrate with various databases and ERP systems stakeholders use, including in terms of hosting and cloud infrastructure. Scalefocus involvement in the project was focused on: Industry consultancy due to our FinTech expertise Design and development of client-facing applications Blockchain integration management Infrastructure development and cloud solutions (DevOps) End-to-end quality assurance Integration of the solution with stakeholders’ ERPs Results Asset integrity, provenance and traceability are of significant importance for sustainable investments in the precious metal industry. The digital verification platform Scalefocus and aXedras developed to guarantee full transparency is now up and running, having onboarded users and stakeholders from all across Europe who can interact with it independently. As a next step we will keep doing engineering work to add more features and modules so that user adoption increases on a global level. Scalefocus developed the idea from inception to market all through the Covid-19 crisis and delivered a next-generation digital solution connecting mines, refineries, banks and buyers seamlessly and instantly. This state-of-the art platform is the first to connect and digitalize the precious metal industry making both Scalefocus and aXedras true technology trailblazers. Deliverables: From inception to market: a prototype to next-generation digital solution One decentralized network connecting all players in the precious metal industry Proximity: players from all around the world are in touch seamlessly and instantly Transparency of all transactions at all levels in an asset’s life cycle Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance Changing the World, One Socially Conscious Banking App at a Time Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Real-time Analytics and Data Visualization Platform Energy & Utilities Real-time Analytics and Data Visualization Platform Home / Case Studies Anchor 1 Success Story The Scalefocus team built an innovative solution, which accurately visualizes tons of data and insights in an easily digestible manner through modern technology stack frameworks. The software enabled our client and its end-users to make fast and accurate predictions over real-time data, improving data quality, business decision-making, and flexibility while reducing operational costs. Improved Accuracy and Data Quality Reduced Operational Costs Easily Maintainable Solution The Client Our client is a leading provider of market insights and business intelligence to global commodity and energy markets. The company offers valuable data across the commodity and energy spectrum – power, oil, natural gas, petrochemical, and Natural gas liquids (NGL), agriculture, biofuels, and maritime freight markets. Its end-customers are global commodity and energy trading hedge funds, banks, producers, marketers, and many government entities. The Solution Our software solution provided a powerful tool for the conversion and visualization of large amounts of data. The team implemented application programming interfaces, 2 portals, WebShell, Data Feed Service, RT, to support and optimize the platform’s dashboard data analysis and visualizations (.NET based solution). The centralized database serves as a metadata repository for numerous source systems with embedded aggregation functions, filters, and various data transformations. According to business rules and data formatting enhancements, it validates data on multiple levels with established data cleaning policies. Scalefocus was involved from day one into the entire solution development lifecycle – from requirements gathering to production delivery. Our teams performed simultaneously the development of new functionalities as well as fixes of old bugs. Completed on time and meeting the high expectations for quality and functionalities set in the beginning, the project resulted in a 4-year-long partnership with Scalefocus for front-end and advanced data services. Results The scalable and reliable solution enabled end-users to make swift and informed business decisions from the stories the data tell, draw insights and understand trends, which resulted in higher customer satisfaction and productivity. Improved accuracy and quality throughout optimization; Improved productivity and efficiency of the systems; Reduced operational costs; Easy maintenance and support of the platform; Fast predictions based on real-time data; Performance optimization and easily digestible end-user experience through modern tech stack frameworks. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Increasing Operational Excellence in Hospitality with a Data Warehouse Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Home / Case Studies Anchor 1 Success Story Our client – a well-known luxurious company wanted to revamp its Data Warehouse architecture and increase its customer and operational excellence. After extensive due diligence, we implemented a robust Data Warehouse solution that ensured data consistency, enabled decision-makers to derive valuable business insights, decreased costs, and improved their bottom line.  Faster Reporting Improved Operations Efficiency Improved Customer Satisfaction The Client Leading international leisure company operating in 24 countries across the Americas, Europe, Africa, and Asia. In addition to their core luxury hotel business, our client also operates train services and river cruises. The Solution Our software solution provided a powerful tool for conversion and visualization of large amounts of data. The team implemented application programming interfaces, 2 portals, WebShell, Data Feed Service, RT, to support and optimize the platform’s dashboard data analysis and visualizations (.NET based solution). The centralized database serves as a metadata repository for numerous source systems with embedded aggregation functions: Improved accuracy and quality throughout optimization; Improved productivity and efficiency of the systems; Reduced operational costs. Scalefocus was involved from day one into the entire solution development lifecycle - from requirements gathering to production delivery. Our teams performed simultaneously the development of new functionalities as well as fixes of old bugs. Completed on time and meeting the high expectations for quality and functionalities set in the beginning, the project resulted in a 4-year-long partnership with Scalefocus for front-end and advanced data services. Results Scalefocus stepped in and prepared a detailed roadmap for integration, restructuring of the existing systems, and conclusively implementing the Data Warehouse. The first step was in-depth business and technical analysis of their Customer Analytics Platform. Within just two weeks, the team gathered the needed information, created a detailed functional and technical requirements specification, set up and aligned with all stakeholders on the required execution for the Data Warehouse transformation. As part of the implementation phase, Scalefocus prepared the data models and ETL system for customer analytics and information management such as account, product, and booking data. We implemented an end-to-end solution that: Covered the full life cycle – infrastructure planning, architecture, and UAT Data Warehouse maintenance and support services, ensuring the system is up and running Development of a web portal for manual import of required data Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Awards & Recognitions Home / Company Anchor 1 The business and technological communities have recognized us as a leading software engineering company from Bulgaria multiple times. Here is what various associations, organizations and business communities recognized us throughout the years: Innovative Company of the Year, 2022 Oops!... We did it again! Scalefocus was named Innovative Company of the Year for a second consecutive year at the 2022 Forbes Business Awards. We were honoured to be recognized again as a leader of innovation on our 10th anniversary as a company. Another recognition for everyone at Scalefocus – for their unstoppable motivation and drive to achieve more. Leader in Digital Transformation, 2021 The Leader in Digital Transformation award we received at the 2021 Company of the Year Awards is especially dear to us. We are honored by this recognition because it inspires us to continue the hard work that we do every day towards innovation both for our clients and our colleagues. Innovative Company of the Year, 2021 Scalefocus was named Innovative Company of the Year at the 2021 Forbes Business Аwards. We were recognized for our holistic implementation of innovations and our passionate, company-wide belief that change is and will always be the only way forward. This prestigious award is the result of us embracing every out-of-the-box idea and striving for perfection relentlessly. Clutch Leader, 2020 We at Scalefocus, take pride in being a top global IT solutions provider. Our extensive knowledge and hands-on experience in cloud operations, data management, and digital transformation are world-class, and we’ve recently been named an Industry Leader in AWS Consulting by Clutch, a leading B2B ratings and reviews platform. Top Software Development Company, 2020 It is an honour to be among the 1000 best B2B service providers in the world. This recognition comes just a month after Scalefocus was distinguished as a top software development company in Eastern Europe by the Washington DC-based ratings and review platform Clutch. Technology Fast 500 EMEA, Deloitte Global, 2019 Scalefocus was recognized in the prestigious Deloitte 2019 Technology Fast 500 ranking as one of the fastest-growing technology companies among the leaders in the sector. For a third year in a row, we are on the list with the companies in the sectors of technology, telecommunications, media, life sciences and energy for Europe, the Middle East and Africa. Brand of Excellence in Innovation Award, 2019 Scalefocus was recognized with a special Brand of Excellence in Innovation on a special ceremony at the Presidency of the Republic of Bulgaria. The award in the “Innovative Enterprise of the Year” national contest is given annually to Bulgarian enterprises and start-ups which have successfully developed and introduced innovations to national and global markets. Supremacy Awards, Forbes Business Awards, 2018 Scalefocus and the soon acquired company Upnetix are awarded as one of the most successful companies for the fifth time of the renowned Forbes Business Awards Bulgaria. Upnetix team grabbed the valuable award in the Quality of Services category and ScaleFocus got plaques for Human Resources Development and Client Policy Excellence. Software Company of the Year, Global Tech Summit, 2018 Upnetix is “Software Company of the Year”. The significant recognition came from the Tech Summit Awards. In addition, Tzvetan Tzvetkov from Upnetix was awarded in the “Developer in Focus” category. Digital Technology National Winner, 2017/2018 The European Business Awards recognized us as the National Winner in the “Digital Technology” category at this year’s “Ones to Watch” ceremony. Technology Employer of the Year, 2017 For the second year in a row, the Bulgarian Outsourcing Association rewarded the efforts and achievements of Bulgarian companies in the outsourcing and IT sector, investors and local authorities. HR Department of the Year 2016, International Business Awards Scalefocus has been recognized with a Silver award in the Human Resources Department of the Year category by the International Business Awards. The award is a result of our “Focus on our people! Scale through happiness!’ nomination and the constant overperformance of our HR team. Stevie Award winners were determined by the average scores of more than 3800 applicants worldwide. European Service Provider of the Year for SMEs, 2016 Scalefocus was recognized as European Service Provider of the Year for SMEs by the Global Sourcing Association. National Champion for Bulgaria, EBA 2015/2016 Scalefocus has been recognized for a second year in a row as a National Champion for Bulgaria by the European Business Awards (EBA) for 2015/2016. As a National Champion ScaleFocus plays an important part in creating a stronger business community. IBM Risk Analytics Partner of the Year, 2015 Out of the numerous IBM business partners worldwide Scalefocus won the IBM Risk Analytics Partner of the Year for 2015. It’s a great honour to receive this award and see that our hard work is highly appreciated on an international level. National Champion for Bulgaria, EBA 2015/2016 Scalefocus has been recognized for a second year in a row as a National Champion for Bulgaria by the European Business Awards (EBA) for 2015/2016. As a National Champion Scalefocus plays an important part in creating a stronger business community. National Public Champion, 2014/2015 Scalefocus has been recognized as a National Public Champion for Bulgaria by the European Business Awards for 2014/2015. German-Bulgarian Commercial Relations, 2013 Scalefocus was ranked second in the Small and Medium Enterprises category. The company was awarded for its outstanding contribution to the German-Bulgarian commercial relations, investments, technological innovations, and solutions. Most Valuable product, 2021 We are proud winners of the Bronze STEVIE® award at the 2021 International Business Awards ® in the category of Most Valuable product with ViruSafe! We remained resilient through the worldwide pandemic and continued to innovate - creating a mobile application to assist both the government and its users in the fight against COVID-19. This award inspires us to pursue innovation and excellence. Pandemic Response Project, 2021 An achievement we are very proud of is the Pandemic Response Project award, our second one from the 2021 Bulgarian Project Management Awards. In these unprecedented times, we created ViruSafe, a mobile application that assists society and governmental institutions in the fight against COVID-19. Software Company of the Year and CEO of the Year, 2020 Scalefocus was recognized as “Company of the Year” for our role as one of the most innovative, progressive and successful companies in Bulgaria. The jury’s decision was based on our fulfilled ambitions and goals, connected to the development of the IT ecosystem. Our CEO, Plamen Tsekov, was also recognized by Forbes – he received the “CEO of the Year” award. Top 50 Best Employers, 2020 Scalefocus has been placed among the Top 50 Best Employers in Career Show Awards 2020. This nomination recognizes the company’s best practices, which are part of the investment in human capital and contribute to the business climate in the country. Software Company of the Year: IT Sector, 2019 We were recognized as “Company of the Year”. Congrats to our CEO - Plamen Tsekov as well. He received the well-deserved “CEO of the Year” Award. FT 1000 Europe’s Fastest Growing Companies, 2019 Scalefocus was recognized as one of the FT 1000 Europe’s Fastest-Growing Companies 2019. The list is based on the highest compound annual growth rate of the European companies in the period between 2014 and 2017. There are a few key criteria for inclusion in the ranking, including revenue of at least 100,000 Euro in 2014, the revenue of at least 1.5 million Euro in 2017, etc. IT Project of the Year a Social Responsibility Award, 2019 The jury of the IT Project of the Year (organized by Computerworld Bulgaria) awarded Scalefocus with the 2019 Social Responsibility Award for the JobCare online platform, which aims to facilitate the employment of people with disabilities in Bulgaria. Research and Development Center of the Year, 2018 We received the award for “Research and Development Center of the Year” at the Innovation, Technology and Sourcing Awards, which are organized by the Bulgarian Outsourcing Association and BASSCOM. The award is given to organizations, that are pioneering new frontiers for future Innovation, consistent with the organization’s long-term objectives. Scalefocus Announced as GSA Top Performer, 2018 Scalefocus was recognized as a GSA Top Performer in the Emerging Players category. For a company to be part of this prestigious list, it must prove its exceptional contributions to the positive reputation of sourcing and helped shape the current and future state of the global sourcing industry. Technology Fast 500 EMEA, Deloitte Global, 2017 Scalefocus was placed among the 500 fastest-growing technology, media, telecommunications, and life science companies in Europe for 2017. The Deloitte Global’s “Technology Fast 500 EMEA” program is an objective industry ranking, focused on the technology ecosystem. Scalefocus reach the prestigious list with a staggering grew of 256 percent for the period 2013-2016. Best Nearshore Team, 2017 The Global Sourcing Association in the UK honored for a fifth year the talent of individuals and teams who deliver significant value to the global sourcing industry at the GSA Professional Awards. Forbes Business Awards, 2013-2016 Scalefocus has an outstanding performance throughout the years and is 14 times awarded by the Forbes Business Awards Bulgaria. Recognitions for excellence in 2013, 2014, 2015 and 2016 for Client Policy, Quality of Services, Human Resources Development and Business Development. Service Provider of the Year and Employer of the Year, 2016 Scalefocus received two awards from the first edition of the Bulgarian Outsourcing Association’s Excellence Award. We were recognized as a “Service Provider of the Year” and “Employer of the Year”. This is an important recognition for Scalefocus and for the excellent results achieved by our employees in Sofia, Plovdiv, London and Munich offices. SAP HCP Startup Challenge, 2015 After a month of becoming official SAP partner Scalefocus received the first recognition of its hard work in the domain by winning the SAP HCP Startup Challenge. Outsourcing Service Provider of the Year, 2015 Scalefocus won the Outsourcing Service Provider of the Year for 2015 in the NOA Awards. Fastest-Growing Company in Europe, 2014 Scalefocus has been recognized with a Silver award in the Fastest-Growing Company of the Year in Europe category by the International Business Awards 2014. IT Project of the Year, 2014 Scalefocus’ solution for InTime was distinguished as one of the top three most valuable IT projects at the “IT Project of the Year” competition in the category “National IT projects in the corporate sector”. Its main goal is to award the projects that are changing the IT landscape in Bulgaria with important enterprise IT solutions. Best IT Company, 2021 The prize Best IT Company of 2021 from the Annual Company of the Year Awards is a big milestone for us at Scalefocus. We will continue our pursuit of technology excellence and digital innovation even through the toughest of times to deliver outstanding results that exceed expectations. EU Funded Bulgarian Project, 2021 We took the award in the EU Funded Project category at the 2021 Bulgarian Project Management Awards. The dedicated work and fearless commitment to excellence of everyone involved turned SoFit, our software solution providing on-demand telehealth services, into a true award-winning endeavor. Top Software Company, Top Manager of the Year, 2020 Scalefocus are honored to receive the recognitions Top Software Company, Top Manager, Top HR, Marketing & PR Manager and we stand proudly among the 20 best IT companies in Bulgaria for the Year 2020. Brand of Excellence in Innovation Award, 2020 Scalefocus received the “Brand of Excellence in Innovation” certificate just a few minutes ago! This award directly aligns with two keywords from our company mission - excellence and innovation! Top 10 Software Development Companies The agile practices of Scalefocus and unique working outline earn the firm a premium position among top software development companies in Washington D.C. at GoodFirms. GoodFirms research team evaluated the services of Scalefocus and found that they offer commendable services, which are rich in quality. Software Company of the Year at the First SEE IT Summit, 2019 The recognition is due to Scalefocus’ significant business and software development achievements. This category was open only to companies which claimed that a minimum of 50% of their activities is software development related. Employer Branding Project of the Year, 2019 Scalefocus received an award for “Employer Branding Project” at the second edition of Employer Branding Awards by b2b Media. Most Innovative Workspace of the Year, 2018 Scalefocus was recognized for building “The Most Innovative Workspace” in this year’s Innovation, Technology and Sourcing Awards, organised by the Bulgarian Outsourcing Association. The award is given for providing innovative, technology-enabling capabilities to the employees while improving the office space in such a way as to provide enhanced work experience. Most Innovative Company Silver Winner, 2018 We were recognized as the Silver Winner in this year’s “Innovation Awards”, organized by the Bulgarian Chamber of Commerce and Industry. The award is given for realizing innovative technological services and software solutions, which support sustainable and profitable business growth. Most Innovative Company, b2b Media Awards, 2017 Our second prize award in the “Most Innovative Company of the Year” category in the b2b Media Awards is a solid proof that we are on the right path in our development. This is part of our constant strive to move forward, to develop innovation and to deliver smart solutions to our customers. CTO award Annual HR Awards, 2016 The Bulgarian Association of People Management awarded ScaleFocus’ CTO Viktor Bilyanski in the most prestigious category “The most committed to managing people organizational Leader of the Year”. On the same ceremony, our Senior Employee Relations Specialist Aleksandar Stoimenov received recognition for his exceptional professional achievements. Most Innovative Management, Innovation.bg, 2016 During the 12th annual forum “Innovation through talents” Scalefocus was recognized as Most Innovative Management. The award was presented by the President of the Republic of Bulgaria Mr. Rosen Plevneliev. This is confirmation that our focus on enabling the employees to think about disrupting any process or challenge is where our innovation power comes from. German-Bulgarian Commercial Relations, 2015 Scalefocus was ranked first in the Small and Medium Enterprises category. The company was awarded for its outstanding contribution to the German-Bulgarian commercial relations, investments, technological innovations and solutions by the German-Bulgarian Chamber of Commerce. Best Bulgarian Company of the Year, 2015 (2nd) Best Company of the Year competition is organized by First Investment Bank Bulgaria. Our company won second prize in the “Startup Companies” category. Fastest-Growing Company of the Year in Europe, 2015 Scalefocus has been recognized with a GOLD award in the Fastest-Growing Company of the Year in Europe category by the International Business Awards 2015 and Bronze awards in the Executive of the Year and in the Company of the Year – Computer Services categories. Top ICT Employer, 2014 Scalefocus has been awarded two prizes from the annual contest Top ICT Employer in Bulgaria, organized by ICT Media and JobTiger. The company won the Gold award in the IT Services category and the Bronze in the Top ICT Employer category. Fastest-Growing Company in Europe, 2014/2015 Scalefocus has been recognized as a National Champion for Bulgaria by the European Business Awards for 2014/2015. The company is a top Bulgarian applicant.