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Banking, Financial Services & Insurance Changing the World, One Socially Conscious Banking App at a Time Home / Case Studies Anchor 1 Success Story Spiral Bank, a US FinTech, needed a technology partner who would raise up to the challenge of developing a native iOS application within an aggressive deadline, guaranteeing impeccable UX and top functionalities specific to their market niche - encouraging users to donate to different charities through their personal banking app. Scalefocus developed a secure, easy-to-use solution combining financial services with opportunities to support social and environmental causes combined with an impressive array of features. We brought Spiral Bank’s idea from inception to launch and navigated their technology choices through the competitive world of FinTech. World-class security with military-grade encryption Scalable AWS solution to handle growth Native iOS application built from scratch The Client To be a true disruptor, Spiral Bank, a US FinTech startup, decided to solve the product-market fit challenge in a way that not only meets their target users’ needs but goes a step further by making a change in society. Their core belief is that the future belongs to socially conscious brands that care about giving back as they do about generating profits. The founding goal behind the FinTech is to provide the first digital solution that seamlessly combines personal banking and charitable giving by linking givers with charity and non-profit organizations. Users can support different causes with one-time or recurring donations of as little as $5 while earning rewards and monthly cash bonuses on their deposits. The Solution On their journey to pioneering ethical banking, Spiral Bank needed a technology partner with deep FinTech expertise who would develop their iOS application - a new ecosystem solution for connecting givers and 1.5 million non-profit businesses. The startup partnered with Scalefocus and tasked us with developing their business idea, leading it from inception to market while navigating them in choosing the best technology stack. The final result had to be a scalable solution to handle growth and make them a frontrunner in the world of mobile banking. Based on information from Spiral Bank’s team about the target user, we knew that our primary persona was a tech-savvy young adult with an iPhone and an income that allows them to set aside a certain amount for charity. This meant they were after a simple yet catchy design that was not overly playful in look and feel, or too basic in functionality. We based our approach on the premise that most people would like to contribute to a cause, but don't get opportunities to do it easily, hence the need for one-click actions and architecture that would support them. Our team built a Proof of Concept (PoC) detailing the need for the development of a native mobile application as opposed to a hybrid one to best answer the business needs. Design with a hybrid UI would ultimately mean non-essential elements, misplaced features and a less-than-intuitive UX overall. Our experts concluded it was imperative that the app was native to ensure consistency with the client’s idea for interactive elements and effortless navigation. We executed each step -architecture design, user testing, launch and post-launch, against specific deadlines and followed detailed requirements coming from the Spiral Banks’s internal UX specialists. We took into consideration Human Interface Guidelines (HIG) - Apple’s design guidelines for consumer products - and made sure every design decision coming from the company’s in-house team was in alignment with all recommendations. Scalefocus involvement in the project was focused on: Backend architecture and design, DevOps and process optimization Digital and physical card options via third party integration Automatic daily top-up option to refill the cards to a set level Digital checking and savings accounts via third party integration Meticulous transaction history and expense tracker option User-friendly homepage with an infinite scroll and newsfeed-like look Instant outgoing and incoming money transfer notifications Follow and share options of charity organizations and NGOs’ content Robust API security based on intelligent backend algorithms Results Since the Covid-19 crisis practically eliminated in-person events and fundraisers, the client’s banking app had to make donating easier and safer in the context of the pandemic and beyond. The Scalefocus team developed an application combining financial services with opportunities to support social and environmental causes by tapping into users’ philanthropic side. The native iOS banking app matches users’ donations made for organizations dealing with climate restoration, cancer research, human rights, poverty relief, accessible education, gun control, cultural heritage and many different causes. There are no fees for active accounts, no minimum balance required and no hidden fees. Donations are done through a reward system characterized by full transparency: charities provide users with images and video recordings of what their funds have been used for. To make sure that Spiral Bank can take maximum advantage of their unique vision, the Scalefocus team set up continuous integration processes so their incredible growth potential can be fully realized over time. Deliverables: Native iOS application built from scratch after developing a PoC Scalable AWS solution to handle unlimited growth and changing business needs World-class security with military-grade encryption Seamless KYC and third-party payment provider integrations Mobile check deposit, monthly bill payment, and end-of-year tax report Continuous integration processes allowing easy addition of new functionalities Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Energy & Utilities Real-time Analytics and Data Visualization Platform Home / Case Studies Anchor 1 Success Story The Scalefocus team built an innovative solution, which accurately visualizes tons of data and insights in an easily digestible manner through modern technology stack frameworks. The software enabled our client and its end-users to make fast and accurate predictions over real-time data, improving data quality, business decision-making, and flexibility while reducing operational costs. Improved Accuracy and Data Quality Reduced Operational Costs Easily Maintainable Solution The Client Our client is a leading provider of market insights and business intelligence to global commodity and energy markets. The company offers valuable data across the commodity and energy spectrum – power, oil, natural gas, petrochemical, and Natural gas liquids (NGL), agriculture, biofuels, and maritime freight markets. Its end-customers are global commodity and energy trading hedge funds, banks, producers, marketers, and many government entities. The Solution Our software solution provided a powerful tool for the conversion and visualization of large amounts of data. The team implemented application programming interfaces, 2 portals, WebShell, Data Feed Service, RT, to support and optimize the platform’s dashboard data analysis and visualizations (.NET based solution). The centralized database serves as a metadata repository for numerous source systems with embedded aggregation functions, filters, and various data transformations. According to business rules and data formatting enhancements, it validates data on multiple levels with established data cleaning policies. Scalefocus was involved from day one into the entire solution development lifecycle – from requirements gathering to production delivery. Our teams performed simultaneously the development of new functionalities as well as fixes of old bugs. Completed on time and meeting the high expectations for quality and functionalities set in the beginning, the project resulted in a 4-year-long partnership with Scalefocus for front-end and advanced data services. Results The scalable and reliable solution enabled end-users to make swift and informed business decisions from the stories the data tell, draw insights and understand trends, which resulted in higher customer satisfaction and productivity. Improved accuracy and quality throughout optimization; Improved productivity and efficiency of the systems; Reduced operational costs; Easy maintenance and support of the platform; Fast predictions based on real-time data; Performance optimization and easily digestible end-user experience through modern tech stack frameworks. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Home / Case Studies Anchor 1 Success Story A key challenge for any tech company that wants to move up the value chain is to develop new capabilities and products while maintaining the existing ones. Our client – a leading Scandinavian provider of mobile and SMS communication services, had the same dilemma, facing opportunities for growth but lacking the resources to scale up fast and introduce new services architecture. They needed a strategic technology partner that could help them evolve ideas and accelerate the pace of innovation. Our nearshore software development teams enabled the company to extend their viable products' capabilities, to start working against the Proof of Concept of their next-generation Communications platform as a service (CPaaS), and established a new standardized and holistic approach to software development. Improved operational efficiency Access to a vast talent pool of experts Faster time to market for new features The Client A Scandinavian global company providing Communications platform as a service (CPaaS), mobile solutions, and intelligent data usage. They offer a wide range of communication channels for businesses and help them to streamline conversations through their end-customers preferred channels — SMS, RCS, Voice, WhatsApp, Viber, Messenger, Email, and more. The company is a conglomerate of several dozen subsidiaries, operating in more than 17 countries. The Solution Experiencing rapid growth through acquisitions, the company had to battle two significant challenges. The in-house IT team was barely coping with the increasing demands. Any additional software developing projects would have resulted in overwhelmed developers, unable to perform their duties effectively, or a massive investment in additional IT staffing that increases operational costs and brings in the hassle of long recruitment and onboarding procedures. On the other hand, every new acquisition meant new systems and products added to the digital landscape. Each business function had its own approach to software development, leading to duplication of solutions and higher upkeep. The company needed a partner who can help them establish a robust software development process that can be standardized and unified. Cutting the time to seek the right full-time hire and reducing time-to-market to develop new products and features would have allowed the company to focus on its core business and strategy and prepare for future growth. The company needed not just “yes, sirs” but experts with fresh new perspectives that can provide multiple inputs into the software development strategy and take the company products to the next level of excellence. It can take up to several months to start a custom software development application. Many applications require a variety of skills, especially when you are planning to build a high-quality, high-value product for your business. The company wanted to move forward with its vision for a next-generation CPaaS solution to bring all of its customers and partners into a single platform with omnichannel capabilities. To achieve it, they needed a team of experienced professionals who can develop the whole software architecture and build the foundation of a highly productive platform that would be functional for at least a decade. Considering the tech talent shortage and the lack of technical competencies in certain areas, they decided to seek a reliable near-shore development partner that operates in similar time zones, has the talent pool of experts, and the experience in delivering complex solution architecture. Being a client-centric company with a culture of continuous innovation and mature engineering processes, Scalefocus took a flexible and collaborative approach. It accelerated our client's digital journey in several key business directions. The ability to rapidly scale up its software development operations with experienced developers, having industry domain knowledge, enabled ongoing enhancements of the existing viable products and significant cost savings. A separate, dedicated team started working on a proof of concept (PoC) for their next-gen CPaaS solution to unlock multiple communication channels and broader functionalities for their customer base. Knowledge transfer When managed and shared properly, knowledge can be a precious competitive advantage for a tech company. The knowledge transfer was another critical issue that was weighted off the client's shoulders. Having experience in exchanging project and product knowledge with hundreds of clients, Scalefocus helped streamline the knowledge transfer processes between developers through efficient project documentation, one-on-one meetings, mutual code reviews, and mentoring, where our seasoned professionals had to compensate knowledge that was inevitably lost. Integrated coding practices between teams enabled the client to ramp up faster when needed, instead of being stuck in the recruitment and onboarding phase, looking for candidates and losing valuable time and resources. Bug fixing and development of new functionalities With accumulated sizeable technical debt, part of our teams started working on the existing Communications service platform, fixing bugs and refactoring the code where needed. Bug fixing enabled better and more reliable services infrastructure, decreased business downtime, improved end-user satisfaction, and further relieved the customer support teams of the client. When the number of bugs dropped over time, we moved forward with developing cool new features for the platform. Our experts created a reporting service for cross-platform reports, providing the client with widgets to combine data from multiple platforms into a single report or chart. Further, we developed a templates management solution and integrated the feature with WhatsApp message templates, empowering end-customers to push highly relevant and personalized messages through our client's Communications service platform, reaching quickly and efficiently to their audiences. One of the company's service offerings is to enable clients to go paperless with their invoicing with cost-efficient, dynamic and flexible text-message invoicing for immediate payment. Having a proven track record in numerous integrations, our experts successfully integrated 3rd party banking software with one of their existing platforms, while a separate team was developing a new SMS routing feature for another viable product. Preparing for the future with next-gen CPaaS Maybe the most critical project for the client, where we focused our resources and know-how, was to lay the foundations and the solution architecture for its next-gen Communications platform as a service (CPaaS). The platform unites all of their customers into one powerful platform with complex and flexible subscriptions, which can be configured according to the customer's needs. The platform had to be designed as an out-of-the-box solution with features tailored as per the customer's requirements. The first and foremost technical challenge was to design software architecture that would be viable and functional at least ten years after the projected rollout date of the CPaaS, scheduled for 2025. This meant that our solution had to be relevant at least 15 years from now and had to consider the rapid innovations occurring in many different areas in the digital architectural landscape. We had to harness the best practices emerging and help guide the client away from common pitfalls. The platform had to enable our client to become a future-ready company, so we started designing the software architecture and the first value-added services with the future in mind. Our experts ensured that the proposed modules can be flexible in terms of execution and can be built on a variety of tech stacks. We considered the customers' needs and the overall objectives and mission of the client in terms of infrastructure, code quality, software development standards, best practices, cybersecurity, data distribution, GDPR, etc. We standardized the delivery and development process, network methodology, operational and support standards, availability, encryption, and how we will meet the desired SLAs. Our solution experts developed and the first value-added services, developing PoCs for account and API management. We are continuing with the development of PoCs for the rest of the services, and we'll be heavily engaged in the development of the Minimum Viable Product afterward. Results With the increased number of IT projects needed to support a business in hyper-growth, Scalefocus helped the client to plan and implement an extensive portfolio of software ventures focused on bringing their IT capabilities and services from good to great. The client benefited from a knowledgeable, highly technical diverse set of software development professionals who stepped in and began resolving issues immediately without significant losses of vital domain knowledge. Bringing new ideas and thought processes onboard empowered the company to propel its critical business operations. Our experts developed new features, extended the capabilities of their viable products, added new business solutions to the existing communications services platforms, and enabled faster time to market for new functionalities. We laid the foundation for the next-gen CPaaS solution, which was of utmost importance for the company's future. Our solution architects walked the client through the process of articulating clear goals, needs, and evaluation criteria and helped the company to sustain its competitive advantage, favorably positioning them for future growth. Along with a reduction in infrastructural costs, the client significantly reduced the cost of operations by easing the hire of software professionals, impacting the bottom line and resulting in higher business revenue. Key business benefits: Improved operational efficiency Access to a vast talent pool and industry experts Faster time to market for new features and products Decreased overhead and training costs Business flexibility – the customer was enabled to respond faster to changes in the market and exploit opportunities for growth Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Creating a Self-Care App for a Global Telco Provider Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Logistics InTime Logistics Achieves 14% Revenue Growth through Innovation Home / Case Studies Anchor 1 Success Story Scalefocus developed Focus Courier, a custom, mobile-friendly ERP system, and MyInTime, a client-facing web portal for InTime, a leading Bulgarian logistics company. Both products automate a variety of business processes, including invoice management, reporting, and delivery tracking. As a result of the partnership and the delivered solutions, yearly revenue increased by a significant margin and both internal and external stakeholders have benefitted from an increase in efficiency. Alignment of all business processes Measurable increase in customer satisfaction Reduced requests processing times The Client InTime is a logistics company founded in 1990 that since its inception has been an authorized service contractor for UPS in Bulgaria. The company has 35 offices nationally that service the entire country and is a pioneer in express domestic courier services. The company delivers packages entirely using its own vehicles, offering a wide-range of services and flexible transit times. For its international business InTime uses daily charter planes and guarantees fast service abroad. The Solution MyInTime Web Portal InTime’s legacy web portal was slow, not integrated with the enterprise planning system and lacked business-critical features. As a result, user experience was poor, and most clients placed their orders by email or over the phone. This meant InTime had to employ more people to meet the growing demand. After careful consideration, they turned to Scalefocus to develop a state-of-the-art web portal that would accommodate business needs and help them regain their competitiveness. Scalefocus developed MyInTime an interactive, flexible, self-service web portal that enables customers to book a courier, track packages, manage invoices and payments, generate bills of lading and import orders from files generated by 3rd party systems. The deployment of the web portal increased customer satisfaction exponentially by introducing new features, improving existing ones and reducing booking time. Internally, it reduced the order processing time which in turn led to reduced costs and better performance. Focus Courier ERP InTime made a strategic decision to improve the company’s performance by increasing its market share in the B2B and B2C segments. The goal was to improve the quality of services and increase customer satisfaction to boost loyalty. They needed a custom-made solution that wouldn’t alter their designated business processes and one that would automate the largest part of the shipment management process. The company’s legacy software and IT infrastructure required a large sustained investment to meet dynamic business needs, making it complex to develop new functionality with day-to-day support costs continuously growing. In cooperation with Scalefocus, InTime decided to develop a new upgraded technology platform that would ensure: High customization to address the specific business processes since financial investment was directed towards implementing the company’s own workflows rather than modifying them to fit a standard ERP A long platform life through standardization and openness, seamless integration, horizontal scalability, infrastructure independence and secure multi-layered deployment Scalefocus developed Focus Courier—a framework for logistics and shipping companies. Our team of experts developed, customized, integrated and implemented all core Focus Courier business processes including: Flexible branch management End-to-end processing of bills of lading End-to-end tracking of shipments – from the ordering process to delivery Creation, processing and exchange of all applicable financial documents Management of transportation routes and schedules Real-time and analytical reports enabling timely business insights Exhaustive management of clients and contracts, including customer-specific pricing and campaign management Results Scalefocus created two technological solutions especially tailored to InTime’s needs and eliminated the issues caused by the employment of legacy tools, such as high costs and unmet KPIs. As a company dealing with transportation of items of various shapes, sizes and fragility levels, it was important for InTime to have a systems in place which help them take care of all business aspects simultaneously. MyInTime was integrated with Focus Courier to streamline customer information and provide better overview of client behavior to improve services. Both MyInTime and Focus Courier are highly scalable applications and are based on the same architecture. Value delivered by InTime Web Portal Increased customer satisfaction Reduced personnel costs Faster, more precise and reliable services Streamlined customer data Value delivered by Focus Courier ERP Simplification and alignment of the business processes across the company Improved processing of return receipts and payments Improved new customer onboarding and campaign management Increased customization of services with the option to define contracts and T&C Reduced costs by cutting down shipment requests processing times Reduced operational risk with preventive monitoring and maintenance capabilities “The Scalefocus business solution tailored for InTime helped increase revenue by 14% year-over-year. We were able to optimize our operating costs. Some of the most useful features for us are the optimized bill of lading management process, the mobile terminal barcode scanner integration and the extensive reports/insights on important business KPIs, such as payment on delivery cash flows.” Atanas Belopitov, Financial Manager at InTime Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Home / Case Studies Anchor 1 Success Story Our client – a well-known luxurious company wanted to revamp its Data Warehouse architecture and increase its customer and operational excellence. After extensive due diligence, we implemented a robust Data Warehouse solution that ensured data consistency, enabled decision-makers to derive valuable business insights, decreased costs, and improved their bottom line. Faster Reporting Improved Operations Efficiency Improved Customer Satisfaction The Client Leading international leisure company operating in 24 countries across the Americas, Europe, Africa, and Asia. In addition to their core luxury hotel business, our client also operates train services and river cruises. The Solution Our software solution provided a powerful tool for conversion and visualization of large amounts of data. The team implemented application programming interfaces, 2 portals, WebShell, Data Feed Service, RT, to support and optimize the platform’s dashboard data analysis and visualizations (.NET based solution). The centralized database serves as a metadata repository for numerous source systems with embedded aggregation functions: Improved accuracy and quality throughout optimization; Improved productivity and efficiency of the systems; Reduced operational costs. Scalefocus was involved from day one into the entire solution development lifecycle - from requirements gathering to production delivery. Our teams performed simultaneously the development of new functionalities as well as fixes of old bugs. Completed on time and meeting the high expectations for quality and functionalities set in the beginning, the project resulted in a 4-year-long partnership with Scalefocus for front-end and advanced data services. Results Scalefocus stepped in and prepared a detailed roadmap for integration, restructuring of the existing systems, and conclusively implementing the Data Warehouse. The first step was in-depth business and technical analysis of their Customer Analytics Platform. Within just two weeks, the team gathered the needed information, created a detailed functional and technical requirements specification, set up and aligned with all stakeholders on the required execution for the Data Warehouse transformation. As part of the implementation phase, Scalefocus prepared the data models and ETL system for customer analytics and information management such as account, product, and booking data. We implemented an end-to-end solution that: Covered the full life cycle – infrastructure planning, architecture, and UAT Data Warehouse maintenance and support services, ensuring the system is up and running Development of a web portal for manual import of required data Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Energy & Utilities Building an Innovative Digital Experience in the Energy Trading Domain Home / Case Studies Anchor 1 Success Story A digital transformation journey of a thousand miles begins with a single idea… or app. Our client – a global energy company, wanted to bring energy trading to a whole new level. The company needed a technology partner who would help them deliver a fully digitalized customer experience by providing a real-time overview of the market, analyses, reports, commodity pricing, forecasts, and more, unified in a single mobile application. 100% Upsell of Current Clients Enhanced User Experience 50% ROI in 2 months The Client An international energy company that operates numerous power plants and leverages advanced technologies and innovations to manage large-scale power systems and infrastructure. The company sources oil, natural gas, and global commodities and trades electricity, emissions certificates, natural gas, LNG, and coal. They operate a sophisticated ecosystem of power plants and manage their own power infrastructure business. The Solution After extensive onsite workshops and business analysis, we developed an innovative native mobile application to serve as a new sales and communication channel with customers at their fingertips. The solution is tailored to the industry-specific requirements and our client's business needs for easy and fast access to accurate data and up-to-date market insights, anywhere and any- time. The solution incorporates the following features: Complex interactive charts with filters and different comparison possibilities that allow users to combine data essential for them across various markets and commodities Real-time market reports and market prices per Country/Region/Hub allowing data mining to the precise location Complete Portfolio screen that helps to extract the maximum value from the existing energy portfolio Forecasts & Outlook Overview of the current and future state of the market – energy demand and production, asset management, CO2 emissions, and other valuable data React-based hybrid web content that keeps you up to date with the latest industry news and gives you access to video and audio podcasts with background play support Push Notifications & Messages functionalities alerting users for new content, upcoming events and specific market changes Results As a result of our efforts and commitment, the company provided a unified digital experience to its customers. Our team analyzed their needs and built a custom application, which aligns with all industry specifics and market trends. It resulted in a significantly increased presence towards end clients, as well as the wider energy community. Key Benefits: 100% upsell of current clients; 50% ROI in the first two months through app subscriptions; Reduced costs in customer management; Access to fundamental market and risk data; Improved customer satisfaction; Enhanced user experience; User feedback enablement; New communication and sales channel with customers; After accomplishing tremendous success through these mobile solutions, the company decided to extend our partnership and entrust us with developing two more applications, providing real-time market insights. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Home / Case Studies Anchor 1 Success Story To create an omni-channel experience for an established European betting and gaming organization, Scalefocus developed a virtual assistant application and facilitated growth amid the Covid-19 crisis. The newly launched native iOS and Android apps helped the lottery maximize revenue by reaching more players and by providing an increased brand exposure through impeccable UX. Elimination of Online Retail Boundaries 600,000 Monthly Active Users 2.7 Million Ticket Scans The Client Our client is a European National Lottery, established in the first half of the twentieth century and is among the oldest and most popular gaming and betting organizations across the continent. Apart from lotteries, games and contests, its focus includes preserving cultural heritage and creating awareness on the importance of responsible gaming. Thanks to the consistent number of players and their committed engagement, each year the National Lottery reinvests over €320 million in society through different charity, scientific and social initiatives. The Solution As part of their strategy to digitalize and reach more users by creating an omnichannel experience, our client conducted a rigorous eighteen-month three-stage tender procedure. Scalefocus’s mobile development expertise, evidenced by our Google Developers Certified Agency status, played a key role and we were selected as their technology partner among twenty international companies. Starting a five-year collaboration, the Scalefocus team and the National Lottery worked on fully transforming the legacy mobile solution, which had very limited capabilities focused mainly on checking game results and was inefficient in driving additional revenue. We set out to develop native Android and iOS mobile apps that would serve as a virtual personal assistant to all retail users and, as legislation evolves, go a step further to target online players. The Lottery’s ultimate goal was to increase profits by engaging current users more actively and by reaching new players. To this end, they had to provide: 24/7 access: the ability to play anytime, anywhere easy-to-use, interactive and enjoyable user experience regular and personalized game alerts fully customizable digital play slips From the start Scalefocus and the National Lottery established a culture of trust and open communication. We conducted bi-weekly workshop and feedback sessions in complete synchronization with the business case requirements. To create the ultimate virtual player assistant, our team worked on transforming the legacy solution, which was characterized by subpar user experience, poor app store rating and a high number of crashes. We deployed native Android and iOS mobile apps with flawless UX and integrated them in the company’s ecosystem. Our meticulously tailored development approach featured multiple exit points as well as daily alignment and management of other vendors to ensure the highest product quality. We conducted frequent internal and external user testing and modified features in accordance with user feedback. Along the progress of the project we performed in-depth research and generated customized solutions for each new objective. Within months after handover, we achieved over 20% improvement of the lifetime store rating and decreased the number of crashes exponentially. As 2020 faced people and business alike with one of the biggest health crises in history—the Covid-19 pandemic, Scalefocus and the National Lottery had extensive discussions and implemented readjustments to functionalities that would have required players to go to retail outlets. These were put on hold and quickly transformed to avoid clusters of people. The global crisis impacted the way we plan future releases and will continue to shape how we design functionalities in the future. Key features Omni-channel login and registration POS locator through Google Maps and Places integration Multiple-platform release of the new Viking Lotto game in just 2 weeks Successful launch of a virtual bet slips creation tool Designed with secure multi-factor authentication method A high percentage of real-time manageable content via the custom Management System Local database and caching enabling top performance and fully functional offline mode Smooth UX with complex animations and detailed onboarding information Very high unit tests coverage and automated UI tests Results The newly developed native apps are the ultimate virtual assistant to all players. They allow easy 24/7 access, serve as a communication channel, provide tailored assistance and enable the Lottery to dynamically promote its content. Along this journey to complete digitalization and increased player engagement, Scalefocus and the National Lottery blurred online-retail boundaries empowering users to make the most of their favorite games as smoothly as possible. Since a number of its partners were deemed essential services during the lockdown, including press distributors, food stores and gas stations, the National Lottery continued its work in full mode in line with all anti-epidemic measures. Apart from minimizing the need for players’ retail presence, the Scalefocus team’s mobile and cross-industry expertise contributed for the all-time high increase in the Lottery’s sales through the app. By adapting to the changing times and putting in place necessary adjustments to ensure the safety of their players, the National Lottery maintained excellent business results and its revenue surpassed €1,5 billion, making 2020 its most successful year to date. Value added €6.9 million generated through the app in a month surpassing pre-handover’s annual total 4.5-star Google Play and 4.9 App Store rating as opposed to 3.7 at handover 600,000 monthly active Android and iOS users 2.7 million ticket scans performed in just one month 100% crash-free users for all builds on iOS over 99% crash-free users for all builds on Android Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Telecom & Media Doubling Productivity with Offshore Software Development Center Home / Case Studies Anchor 1 Success Story Our client was going through rapid business growth, which led to many new functional requirements and the need to further expand their existing IT landscape and infrastructure. Scalefocus established an offshore software development center that helped them bring down software development and QA costs, provided extended business-coverage outside of their working hours, and enabled the client to deliver critical business infrastructure with a doubled increase in productivity. 200% increase in productivity 50% reduction in testing resources 6x faster end-to-end deployment The Client One of the biggest North-American telecommunications providers focused on connecting its customers to the world through a best-in-class, seamless connectivity experience. The company has one of the most advanced hybrid fiber-coaxial networks in the region to accommodate customers’ changing technological needs. By combining its wireless footprint with the strength of its fiber network, the company provides telephone, Internet, television, and mobile services. The Solution The company was looking for a way to support its strategic growth and focus on demand-driven agility while keeping development costs low. The client needed to scale quickly and was eager to get started on the project as soon as possible to provide high-quality services in the Telco domain. They sought a reliable technology partner that would be able to cover all the risks. Someone who would provide support when they need to scale up quickly and reduce the size of the team, if required, without worries about HR processes, underutilized office space, and IT assets. An offshore development center can provide a unique feature of talented teams with a variety of skills. This was another challenge that the company wanted to solve as Telco is a very complex domain with its own rules and specifics. They wanted to gain access to people who are equally adept at the latest technologies and know the mechanics behind the telecommunication industry. With Scalefous well-developed and battle-tested engagement and governance models, the client knew that both offshore and local teams could run like a well-oiled machine that provides consistent delivery and quality of the services. The Scalefocus offshore development team managed to integrate successfully with the client's Enterprise Service Integration Team from the very beginning. The offshore Delivery Manager provided technical governance and workflow coordination to the Scalefocus team and joined technical delivery in critical problem-solving and architectural design. One of the main tasks the Scalefocus team faced was developing and enhancing the middleware layer for the client’s telco operations. The software layer between the operating system and the applications controls all landlines that provide telephony and internet and TV services to the end customers. Our team developed all middleware services, implemented through Oracle Service Bus, following the strict procedures and requirements of the client. We established a robust process where software developers, DevOps, and QAs utilized Scalefocus's best practices and tools to deliver services at high velocity: evolving and improving the middleware layer faster than the previous traditional software development process followed by the client. Our QA team performed all the needed testing – functional, regression testing, and low-key performance testing for every enhancement of the middleware layer. Our joint automation efforts with the local team reduced testing resources in half and brought down the regression testing hours from 240 to just one click. As a result of our successful partnership, we extended the team with additional experts who are now working on the wireless services of the client. They needed more developers with a niche technical knowledge – working with Sonic ESB, another powerful integration option requiring skill and expertise to unlock all of its flexibility. The right mixture of IT knowledge and specific industry expertise that Scalefocus provided helped the client to quickly extend their capabilities with a well-rounded team in line with their business priorities. As the offshore development center was located in another time zone, the client benefited from extended coverage outside business hours. The offshore team tested and deployed new services without significant risks for the business continuity. As work was done around the clock, the offshore team involvement led to a substantial increase in deployment productivity. Due to the extended support window, new end-to-end releases were now deployed six times faster than before. Results With the help of technology, shared resources, and faster service delivery at a lower cost, provided by Scalefocus, our client managed to reap the full benefits of the offshore development center model. The opportunity to get instant access to a high-quality skillset with expertise in the niche and the latest technology, the ability to quickly scale up, and the accountability from offshore, helped the client to augment their expertise, mitigate risks and significantly increase productivity. 2 times more project work was done due to: More frequent deployments Automation of deployment and regression testing Support from the offshore team during after hours 6 times faster end-to-end deployment 40 times faster environment provisioning 50% reduction in testing resources From 240 regression testing hours to 1 click with automation Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Creating a Self-Care App for a Global Telco Provider Read more Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Technology Strategy Mobile Solution for Geospatial Activities Home / Case Studies Anchor 1 Success Story Our client – an industry leader in measurement and survey information technologies worldwide, wanted to build a user-friendly mobile solution to manage portable industrial geodetic devices using Android or iOS gadgets. 70% less software malfunctions 90% reduction of regressive issues 50% lower maintenance costs The Client An industry leader in measurement and survey information technologies worldwide. The company is part of an outstanding global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes. Our client operates in an industry where exceptional attention to detail and diligence in execution are essential. It is also is a firm believer that technological advances strongly enrich its capacity and potential for delivery. The Solution Our client’s team has always believed in the importance of innovation and continuous development. Occupying a leading spot in a challenging industry, they are strongly focused on delivering continuous quality improvements. This was of primary importance for the project in which they chose Scalefocus as a trusted partner for the development of a user-friendly mobile solution to manage portable industrial geodetic devices using Android or iOS gadgets. The new platform would allow users to create virtual professional rooms, i.e. to visually depict how a room would look like. It would do so via enabling the creation of building plans by sketching, recording, capturing and measuring a photo of an actual room. The customer also required that the app should allow the creation of a heatmap of the venue. The specificity of the company’s expertise demanded remarkable meticulousness. After the successful collaboration, a variety of useful features were implemented on both versions of the platform: for iOS and for Android. It supports the capture of images and the addition of measurements to them via the Disto Devices (easy-to-use laser measurement tools). Precise sketches with real estimation as well as an intuitive sketch workflow have been created. Apart from the subscription-based in-app purchases, data could be shared with others via email or cloud. The platform also: Stores and manages work data; Manages Disto devices and their updates; Connects Disto devices to mobile via Bluetooth or WiFi. Results An easy-to-use platform has been created for managing Disto devices using an Android or iOS mobile phone. Users have been given the ability to further extend their knowledge about the device’s specification and manual, supported by a help video, current Bluetooth connection, etc. There is a simple way to connect the Disto device to a mobile phone via Bluetooth or WiFi and update the firmware of the Disto X3, X4, and Disto Transit. Additionally, there are: More than 5 different ways to take highly precise measurements; User-friendly interface to create complex geodetic diagrams; Exports to various formats: JPG, PDF, DXF, etc. for an even easier workflow management. Technologies used: Android Tech Stack: Xamarin Android, Xamarin iOS, MVVM, XML, JSON, GitLab, Jenkins, Hockeyapp SDK, Bluetooth communication, WiFi communication, Visual Studio, Integration with native code(C/C++), Android and iOS native library binding iOS Tech Stack: Xamarin Android, Xamarin iOS, MVVM, XML, JSON, GitLab, Jenkins, Hockeyapp SDK, Bluetooth communication, WiFi communication, Visual Studio, Integration with native code(C/C++), Android and iOS native library binding Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Home / Case Studies Anchor 1 Success Story The client was experiencing the effects of their non-optimal ASO (Administrative Services Only) claim settlement operations and identified the need for an automated system that would speed up the process, minimize errors and reduce costs. Scalefocus applied a phased approach that began with defining the pain points and their impact on the client’s business. Our experts then built a fully cloud-based Claim Settlement System that eliminated the extraction of data into excel spreadsheets, automated and streamlined processes and achieved cost optimization while reducing errors caused by manual work. Reduced invoice to payment cycle time Improved customer engagement value stream Transparency at all levels of Claim Settlement The Client Our client is a leading US health insurance provider of best-in-class comprehensive coverage. The company’s personalized approach to healthcare made them into a pioneer in the field due to its firm focus on the needs of the communities where their members live. The company works in partnership with doctors and hospitals nationwide and also provides a range of healthcare solutions for people who travel internationally. Their efforts to deliver smarter and affordable healthcare services have turned the client into an innovator who advances secure and stable services for millions of people, leading to improved health results and a better quality of life. The Solution The client was using a third party to process their Administrative Services Only (ASO) business. As the invoicing processes for services rendered grew in scope and complexity it became evident that scaling repetitive processes using human resources was cost-ineffective and time-consuming. Some of the steps took up to 7 hours to extract, load and aggregate the data required for invoicing. The dependency of the ASO billing operation on several ad-hoc tools, spreadsheets and manual steps indicated a missing operational IT system in the enterprise application portfolio. The client identified the situation as unsustainable and expressed the need for automated invoicing processes. The challenges the client faced included: High operational cost to support the current invoicing process Slower than desired time to market of new products and services Limited effective growth of business and inability to service customers optimally Difficulty in managing products and services: lack of common language, rules and policies Lack of tools to support roles and responsibilities for invoicing, finance and customer service operations Risk management hampered by lack of controls and informality of information contained in the spreadsheets and access databases Scalefocus was brought on board to stabilize and improve the maturity of the ASO billing operation by implementing a new operational solution architected in Microsoft Azure. The goal was to end the reliance on manual imports of claims into excel spreadsheets, provide full transparency and eliminate the time-consuming and error-prone nature of the process. After doing thorough research across the organization our team concluded that the new solution had to be flexible, scalable and secure to support the ASO invoicing and payment management operation. To fully replace time-consuming manual steps and cross-team interactions, Scalefocus built additional system-to-system interfaces that improved the reliability of the operation. Results Transparency is a key requirement for the ASO business and with the implementation of the new Claims Settlement System the client got greater visibility into their claims expense at various levels of detail. Our team eliminated the inefficiencies of the infrastructure involved in the ASO processes resulting in a faster, cost-optimized and error-free operational flow. The automated solution we built for claims settlement and billing operations is fully integrated into the enterprise portfolio for system-to-system interaction. It allows for flexible and rapid introduction of new services and products to the market and makes it possible to react to changing market needs and gain greater customer trust. The implementation of the cloud-based Claim Settlement System transformed completely the complex process of stringing together ad-hoc and sub-optimal tools into а smooth and stable reprocessing and reconciliation, invoice creation, transmission and storage. The system also optimizes claims performance by balancing process automation with access to human help if customers need it. Value delivered: Automated, faster and accurate creation of invoices Achieved less human interaction and reduction of manual work by 80% Minimized errors and cut down processing time by 50% Reduced processing costs and accelerated payments Ensured full transparency resulting in better visibility for clients Established common definitions and consistent language across claim settlement processes Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Home / Case Studies Anchor 1 Success Story Curing cancer is undoubtedly one of the biggest challenges of the 21st century. New approaches are slowly getting us closer to a future where cancer can become a curable disease, and at Scalefocus we are proud to do our part in this battle. We helped our client, a global biotech company, develop and implement innovative technology solutions and automate their breast cancer diagnostics workflow. This process leads to a proper treatment of affected patients as early as possible and eventually will help reduce women's mortality rate worldwide. Increased productivity with custom made hardware and software Automated cancer diagnostics machine workflow Reduced cost and time for product development The Client Our client is one of the largest biotech companies globally, fighting diseases on many fronts like oncology, immunology, infectious diseases, ophthalmology, and diseases of the central nervous system. Focused on advancing science to improve the world's health and pioneer in pharmaceuticals and diagnostics, their global strategy aims to fit the proper treatment to each patient through technology. World leader in in vitro diagnostics, diabetes management, and tissue-based cancer diagnostics, the company aims to improve patient access to medical innovations worldwide. The Solution One of our client’s products allows for early diagnosis of breast cancer through tissue diagnostics. As part of the existing process, our client processed samples in 5 steps, one of which still involved manual interaction. This was not ideal as manual methods for sample processing can be time-consuming and can impact decision-making time to determine patient therapy, increasing the chances for inconsistent results and human error. To remove the manual steps from the process, our client needed an experienced adviser to consult them on the necessary hardware platform to be used and then implement the whole software architecture based on the chosen hardware. The initial hardware used to automate this step in the workflow had the size of a big fridge, while our client wanted it reduced to the size of a personal computer. What were the requirements for the hardware? In the current workflow for tissue diagnosis, this machine stands in between the automated processes for breast cancer diagnosis. The only manual steps left were the ones where the sample is applied on a glass microscope slide. The patient's cells are collected and suspended in a fixative in vial. The needed hardware had to be able to automatically open the sample cap, filter the cells out and then apply the proper pressure to stamp them in a monolayer on a microscope slide, dry it and send it for staining and analysis. We collaborated with the client's team and external teams responsible for developing the hardware. Our teams built several MVPs using different technological stacks. They consulted the client at every step of the process, advising them of the pros and cons of the suggested technologies and verifying and testing their productivity and performance. We suggested the latest generation single-board computer as the base of the hardware platform, best suited for the problem we were trying to solve. Scalefocus developed and implemented the whole software architecture that navigates the machine based on the suggested and approved hardware. Throughout the initial phase, we used various tech stacks to achieve optimal results. Initially, development started on QT, but later we advised our client that .NET would be better suited, as most of their applications were already developed on .NET. This allowed for reusability of a lot of components that were already developed, saving significant time and resources. The deep and various expertise of the Scalefocus team members was essential for the success of the project. Our engineers with rich experience in IoT and electronics consulted the client on choosing the right hardware platform. Our cybersecurity experts helped harden the platform's security while our software developers built the whole front and back-end for the tailored solution. For the first time in the company's history, software and hardware were developed simultaneously, thanks to the extended R&D capabilities that Scalefocus provided. We convinced the client to use the right combination of an embedded platform with embedded Linux. That was a significant change for a company using mainly .NET and machines running on Windows. The outsourced development center significantly improved the cooperation between our client's R&D teams and and helped to ensure better efficiency of the development processes. Results Through this project, the Scalefocus team had the opportunity to make a direct contribution to the fight against cancer – a socially significant problem that affects a vast number of patients around the world every year. In the process of software development, our colleagues worked side by side with the client's team and external vendors. This presented an excellent opportunity for knowledge sharing and exchange of experience directly with the client. The introduced innovation makes the whole research process more consistent and allows users to focus on more substantial work, while machines and software automate the repetitive steps. The project is now in its semi-automation phase. After its completion, it is expected to bring significant time savings. When it comes to health and life, time is of the essence Business benefits: Automated machine workflow for cancer diagnostics Reduced cost and time for product development Increased productivity with custom hardware and software Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. 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Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Home / Case Studies Anchor 1 Success Story Working with the client, a leader in personalized healthcare services, Scalefocus provided architecture, design and UI development expertise to rearchitect a newly acquired software system that expands support for legacy instruments for Tissue Diagnostics (RTD) Advanced Staining. We helped the company rise above the technology challenges of such acquisitions and revamped the client-facing side entirely in a way that is fully aligned with the client’s One Company Design policy. Our team ensured consistency and functionality that live up to the high standards our client holds for the systems they offer their users - medical practitioners, lab workers, researchers and patients. Rearchitected UI/UX enabling efficiency Double increase in user retention Improved business user productivity The Client Our client is a global HealthTech provider delivering personalized healthcare to patients through their joint Pharmaceuticals and Diagnostics divisions. For over 50 years, the company has been at the forefront of chronic disease research, utilizing technology and data science to fully transform patient care. Founded at the end of the nineteenth century, the organization is committed to creating innovative medicines and diagnostic tests that help millions of people across the world with targeted treatments. A leader in sustainability, our client currently employs around 90,000 people in more than 100 territories. The Solution Our client acquired a licensed software system that would extend support for legacy Tissue Diagnostics (RTD) Advanced Staining instruments that they were already using. The direct users of these systems are laboratories and medical workers who need complex high-quality visualization of the processes taking place within the different hardware devices they are operating - visualizations such as test progress updates and task completion levels, depending on the type of hardware the software system is attached to. This enhancement required the creation of new UI/UX content for the incorporated legacy instruments, as well as for the new planned features. Scalefocus was enlisted to work on the front-end and UI aspect of the project, our team being responsible for revamping the client-facing side without any aggressive changes that would interfere with the system’s core logic. The project’s complexity was rooted in the need to align the acquired software system’s UI/UX with the rest of the client’s systems according to their One Company Design philosophy. The main goals were to provide a level of visual and functional consistency and to make using the interface intuitive for medical personnel despite the varying degrees of their technical skills. Due to the monolithic UI of the acquired software system, we faced some difficulties in rearchitecting the underlying outdated technologies, but our IT experts rose up to the challenge and completely transformed the user experience into a smooth and intuitive one. Results Our team worked on the architecture, design and UI development alongside the client’s internal team to build the platform and integrate legacy instrumentation. We generated results in two-week sprints and incorporated feedback quickly, which gave us the flexibility to address the client’s changing requirements and interface preferences smoothly and at speed. Using the Scaled Agile Framework® (SAFe®) methodology allowed us to implement Agile, Lean, and DevOps practices at scale. It also allowed for increased collaboration and responsiveness across teams and made development processes efficient while maintaining the centralized decision-making necessary at the enterprise level. We leveraged WPF/XAML screen content for the Agile Development teams to consume as part of the design input for their feature work. The Scalefocus experts assisted the client successfully in bridging the gap in quality and functionality between the new software system they acquired and their larger systems pool. The healthcare company now benefits from: Full redesign of the user-facing elements of the newly acquired legacy software Two times higher productivity rates among end-users of the revamped system Impeccable user experience helping advance the company’s business goals Enterprise-wide streamlined operations across Tissue Diagnostics (RTD) Advanced Staining Significant reduction of the time to perform business-critical operations Modern look in-line with the One Company Design policy, boosting the client’s credibility Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch