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Creating a Native Virtual Assistant App for a European Lottery Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Home / Case Studies Anchor 1 Success Story To create an omni-channel experience for an established European betting and gaming organization, Scalefocus developed a virtual assistant application and facilitated growth amid the Covid-19 crisis. The newly launched native iOS and Android apps helped the lottery maximize revenue by reaching more players and by providing an increased brand exposure through impeccable UX. Elimination of Online Retail Boundaries 600,000 Monthly Active Users 2.7 Million Ticket Scans The Client Our client is a European National Lottery, established in the first half of the twentieth century and is among the oldest and most popular gaming and betting organizations across the continent. Apart from lotteries, games and contests, its focus includes preserving cultural heritage and creating awareness on the importance of responsible gaming. Thanks to the consistent number of players and their committed engagement, each year the National Lottery reinvests over €320 million in society through different charity, scientific and social initiatives. The Solution As part of their strategy to digitalize and reach more users by creating an omnichannel experience, our client conducted a rigorous eighteen-month three-stage tender procedure. Scalefocus’s mobile development expertise, evidenced by our Google Developers Certified Agency status, played a key role and we were selected as their technology partner among twenty international companies. Starting a five-year collaboration, the Scalefocus team and the National Lottery worked on fully transforming the legacy mobile solution, which had very limited capabilities focused mainly on checking game results and was inefficient in driving additional revenue. We set out to develop native Android and iOS mobile apps that would serve as a virtual personal assistant to all retail users and, as legislation evolves, go a step further to target online players. The Lottery’s ultimate goal was to increase profits by engaging current users more actively and by reaching new players. To this end, they had to provide: 24/7 access: the ability to play anytime, anywhere easy-to-use, interactive and enjoyable user experience regular and personalized game alerts fully customizable digital play slips From the start Scalefocus and the National Lottery established a culture of trust and open communication. We conducted bi-weekly workshop and feedback sessions in complete synchronization with the business case requirements. To create the ultimate virtual player assistant, our team worked on transforming the legacy solution, which was characterized by subpar user experience, poor app store rating and a high number of crashes. We deployed native Android and iOS mobile apps with flawless UX and integrated them in the company’s ecosystem. Our meticulously tailored development approach featured multiple exit points as well as daily alignment and management of other vendors to ensure the highest product quality. We conducted frequent internal and external user testing and modified features in accordance with user feedback. Along the progress of the project we performed in-depth research and generated customized solutions for each new objective. Within months after handover, we achieved over 20% improvement of the lifetime store rating and decreased the number of crashes exponentially. As 2020 faced people and business alike with one of the biggest health crises in history—the Covid-19 pandemic, Scalefocus and the National Lottery had extensive discussions and implemented readjustments to functionalities that would have required players to go to retail outlets. These were put on hold and quickly transformed to avoid clusters of people. The global crisis impacted the way we plan future releases and will continue to shape how we design functionalities in the future. Key features Omni-channel login and registration POS locator through Google Maps and Places integration Multiple-platform release of the new Viking Lotto game in just 2 weeks Successful launch of a virtual bet slips creation tool Designed with secure multi-factor authentication method A high percentage of real-time manageable content via the custom Management System Local database and caching enabling top performance and fully functional offline mode Smooth UX with complex animations and detailed onboarding information Very high unit tests coverage and automated UI tests Results The newly developed native apps are the ultimate virtual assistant to all players. They allow easy 24/7 access, serve as a communication channel, provide tailored assistance and enable the Lottery to dynamically promote its content. Along this journey to complete digitalization and increased player engagement, Scalefocus and the National Lottery blurred online-retail boundaries empowering users to make the most of their favorite games as smoothly as possible. Since a number of its partners were deemed essential services during the lockdown, including press distributors, food stores and gas stations, the National Lottery continued its work in full mode in line with all anti-epidemic measures. Apart from minimizing the need for players’ retail presence, the Scalefocus team’s mobile and cross-industry expertise contributed for the all-time high increase in the Lottery’s sales through the app. By adapting to the changing times and putting in place necessary adjustments to ensure the safety of their players, the National Lottery maintained excellent business results and its revenue surpassed €1,5 billion, making 2020 its most successful year to date. Value added €6.9 million generated through the app in a month surpassing pre-handover’s annual total 4.5-star Google Play and 4.9 App Store rating as opposed to 3.7 at handover 600,000 monthly active Android and iOS users 2.7 million ticket scans performed in just one month 100% crash-free users for all builds on iOS over 99% crash-free users for all builds on Android Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Creating a Self-Care App for a Global Telco Provider Telecom & Media Creating a Self-Care App for a Global Telco Provider Home / Case Studies Anchor 1 Success Story Our client, part of a multinational telco corporation, needed to rapidly ramp up engineering resources and business-critical expertise to upgrade their existing native B2C self-care mobile application portal. We built a user portal where customers can pay their bills, recharge their vouchers, manage invoices, check monthly data usage, and manage a plethora of additional services. Reliable payment process Fully digitalized customer journey Faster time-to-market The Client Our client has the largest mobile network in Bulgaria that brings technology and connectivity in one place. The company is a part of a technology communications conglomerate that connects over 3 million customers to people, devices, and businesses. During its 20+ years in the Bulgarian market, the company has established an excellent track record as a wireless pioneer, launching Bulgaria's first commercial 4G network, the first VoLTE service, and paving the road for the local 5G network's development. The Solution The greatest challenge for the transformation of the B2C native mobile apps was to upgrade and expand the functionalities of the self-care mobile application portal of the client, which is used by a large number of people, without interrupting the service. Our team delivered integration with numerous subsystems, work patterns, and rules and redesigned existing components, turning the portal into a new focal point for customer interaction. We went through a total redesign of the whole native mobile app, migrated it to new and modern architecture and technologies, and developed new features and functionalities in parallel. The process started with investing significant time and effort in analyzing the current state of the application and planning the roadmap for technology migration and further developments. The Scalefocus team adapted the native mobile application to run on Android versions 6 to 12, and the iOS application supports version 12.1 upwards. Both applications run smoothly on mobile phones and tablets since the design is scalable and adaptable to various screen sizes. Both versions of the application applied the modern and widely used MVVM design pattern for mobile apps, although initially based on MVC (Model-View-Controller). This is getting changed, and the Scalefocus team is on a path to transform the whole application and apply the MVVM design pattern as it is the preferred way of development for state-of-the-art mobile applications. The Android architecture contains one activity, and each screen is split into fragments. The business logic is inside each fragment, and each screen executes the calls to the backend to fetch data. Scalefocus developed all the new features on Kotlin. The legacy Java code was migrated to Kotlin step by step in order to guarantee that users were not affected. For the iOS version, the language chosen for implementation is Swift, and the current development supports the most recent version of Swift (5+), which comes with all-new features. iOS follows a similar architecture path to Android. Due to the nature of the self-care app, it provides access to multiple types of information from various client back-end systems. We combined all communication streams to the different back-ends into one central service as a single gateway to combat this challenge. The solution ensures easy extensibility, maintainability, and high security. The communication between the customer devices and the gateway happens securely via HTTPS by exchanging JSON objects with information about the service that will be accessed, the operation to be executed, and the endpoint hit. A 3-layered authorization ensures the security of each separate request to the gateway service: Basic authentication Device verification Access and refresh token provisioned on initial authentication Since the application provides a payment method by using the device's NFC ability, even higher security is desired. The Scalefocus team has integrated several payment gateways, for which we have introduced SSL (Secure Socket Layer) pinning. As the application was developed for a particular MSP (Mobile Service Provider), it is mandatory for each user to possess a valid mobile number provided by the MSP when signing a contract. User account creation is initiated together with the contract signing. The activation of the user account happens upon app installation and initial password setup. There is also a 2-Factor-authentication triggered as soon as the account is created. The user receives a verification code via SMS, ensuring the phone number is accessible and valid. Since the account creation and authentication happens on the client web page represented in a WebView, the application receives in response access and refresh tokens, which get stored securely and are further used for calls to the back-end via the Gateway Service. No login data is stored in the library. It is persisted in the application. In both applications, tokens are saved in secured and encrypted containers. To prevent re-login on the reopening of the application, tokens are only used for API requests and are checked every time if they are valid. If they have expired, a new token pair is regenerated and stored This process happens in the background, so there are no required actions for end-users. In terms of communication between the mobile app and the back-end, the app uses asynchronous REST API requests via JSON formatted requests/responses. They get decoded as specific models and used inside the application wherever needed. Scalefocus also has been delivering an end-to-end digital transformation of all the end-user-facing portals of the client, including not only the self-care mobile apps but also the web B2B and B2C portals. Our client went through major rebranding process, where we helped with the rebranding of the end-user-facing portals (mobile apps and web), delivering strategic and critical for the users functionalities and changes within fixed strict deadlines, impacting the new branding of the company and all related marketing initiatives. Results Scalefocus refactored, adapted, and expanded the existing system, adding new features and integrating them into the client's network. We set up the required infrastructure to accelerate production and established development procedures and best practices, elevating the quality of the entire development process. The self-care portal we built and integrated supports our client in providing top-notch customer service and functionalities. Fully digitalized customer journey – through an integrated omnichannel solution Faster time-to-market for client’s business requests Accurate usage tracking of the app, backed up by the latest technology Reliable payment process State of the art design which enables easier and faster operation 24x7 support of infrastructure and software Tech Stack Java 8, Oracle DB, Tomcat server, Apache Ant, Jaspersoft, Nginx, Varnish, Jenkins Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Anchor 1 Reinventing Fintech Through Custom Software Development Contact Us Download whitepaper Visit us at Money 20/20 Europe, 7-9 June, Amsterdam; Booth #G152 If you happen to be in town, we would like to meet you in person and chat about how we can help you innovate and meet the challenges of tomorrow. Book a meeting Every business is a technological business. At Scalefocus we make it our business to know the finance sector in and out and help organizations with their technology-related challenges. Outdated capabilities and high maintenance costs The accumulation of technical debt is a threat that can’t be ignored. Trying to move forward on an aging core results in system slowdowns, crashes, slow time to market and wasted money. Lack of integration across numerous IT The different applications your organization relies on to run operations and stay organized need to talk to each other and if these stand-alone systems can’t do that, you’re wasting valuable resources. Poor data quality and ineffective decision making Poor data quality slows down processes and results in long manual hours fixing problems. It causes lack of productivity, efficiency and accuracy affecting negatively both business results and your reputation. Severe competition from FinTech players Technology-native competitors develop new products faster and more efficiently because they aren’t held back by legacy technology. Established organizations fall behind easily if they fail to innovate. Heavy compliance and security requirements Cyberattacks are the fastest way to lose customers’ trust yet being compliant does not mean you are secure. By going beyond the security minimum, you will protect customer data and ensure compliance. Poor customer experience Poor customer experience costs financial institutions millions in revenue per year. Slow onboarding, lengthy procedures for opening an account, inefficient handling of client data all need to be addressed. Financial institutions need to leverage the technological revolution in the sector, read our whitepaper to find out how. Download now whitepapers How Partnering With Scalefocus Will Benefit Your Organization? System modernization We redesign and migrate existing applications with zero downtime to the suitable cloud-based IT infrastructure. Our architects can perform cloud-native, serverless and containerized app refactoring. We rearchitect your monolith applications into a modern microservices-based solution that can scale to millions of transactions and users. Benefits: lower TCO, ability to speed and scale the apps, improved security and efficiency, minimized risks. Applications integration We help financial institutions integrate their existing applications regardless of whether they are in the cloud or on-prem via building a comprehensive integration strategy based on using enterprise integration platforms and API management technologies. Our experts analyze the current IT landscape and define a reference architecture. Benefits: speed, scalability, enablement of new products, services and business models. Data, Advanced Analytics and AI We build a holistic data strategy to optimize how you gather, store and process data and develop comprehensive Datawarehouse & Business Intelligence solutions based on leading software solutions such as Power BI, IBM Cognos Analytics, Netezza, SAP Analytics Cloud, Salesforce and others. Benefits: data driven decisions in terms of business, products and risk. Security & Application Continuity We offer security audits and penetration tests to help financial organizations ensure their systems are safe. Through the Application Continuity Center , you delegate IT operations to our 24/7 application monitoring specialists and our CyberSecurity Risk Manager provides live monitoring and proactive alerting of your cybersecurity landscape. Benefits: business insights, visibility and predictability of cybersecurity risks. Custom Application Development We deliver low maintenance, highly configurable and future proof web and mobile solutions. Our agile development process ensures continuous delivery and open feedback loops. We run an internal innovation program where our talented engineers submit innovation proposals to solve client problems. Benefits: accurate decision-making, enhanced business value, stable growth of the customer base. Our Work Finance & Banking Changing the World, One Socially Conscious Banking App at a Time Read more Finance & Banking Disrupting the FinTech Industry with a Mobile Solution Read more Finance & Banking Continuous Security Posture Assessment of a Leading Fintech Company Read more Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Managed Services Home / How We Engage Anchor 1 In a world, where new technology trends are being introduced each day, it is crucial to have a partner, who can easily grasp their benefits and implement them in your business. Scalefocus is here to stand by your side and help you advance by leveraging top-notch technology. Our Managed Services help you optimize and effectively manage your traditional IT environment to quickly adapt to changes. Our Approach Development & Implementation Creating and managing solutions and projects from scratch is the most complex relationship model we operate under. Our managed services for complete solution development and project implementation span across the entire software life cycle, you need to be built or taken-over. Dedicated Excellence Teams Our team of experienced IT professionals, are fully dedicated to the goals of your projects and organization, and work under the supervision of your technical team leads and project managers. Our engineers are fully responsible for keeping your systems up-to-date with all regulations and technology trends in check. By taking advantage of our Managed Services, you will be able to bring the following key benefits to your organization: Reduce, control and accurately predict your operational costs better Minimize labor costs associated with training and onboarding new IT staff Rely on compliance and enhanced security Focus on your core business activities Quickly implement new and advanced technological features Level the playing field with your competitors Benefit from immediate expert-level support Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Software Architecture Lay the foundations for successful digital transformation Home / Strategy & Advisory Anchor 1 It’s no news that enterprise software architecture requires continuous maintenance and improvement. Some common challenges businesses experience include expensive legacy architecture maintenance, architectural technical debt, fast adaption to emerging technologies, and employing a new mindset towards cloud migration. Scalefocus uses a holistic approach in addressing the needs of a robust and modern enterprise through legacy system modernization, development process optimization, custom integrations, and cloud-native architecture solutions. Capabilities Legacy System Modernization We will start off with a technology assessment, perform a value analysis, and create a future state roadmap that ensures a smooth transition. DevOps Process Optimizations DevOps processes can be costly and inefficient when not tied correctly with the underlying system architecture. We lower development cost and delivery time by defining and technologically backing development processes optimized to the architecture they reside in. Custom Integrations Scalefocus is specialized in complex integration scenarios in heterogeneous environments and deliver robust, easy to maintain solutions. We are experienced with a variety of proprietary platforms as well as standardized and open solutions. Cloud-Native Architecture Solutions Scalefocus offers cloud-native solutions ranging from IaaS, PaaS to SaaS. We cover them entirely, starting from code-defined infrastructure to cloud-native development with automated deployments to elastically scalable environments, finishing with proactive health monitoring and operational support. Scalefocus is a technology-agnostic solutions provider experienced with a wide range of tools, systems, and platforms. We are not bound to specific technology vendors and pick the optimal solution for a particular problem without bias We range from cost-efficient open-source frameworks to complex proprietary enterprise platforms to meet different technological and financial frames We deliver on-premise, hybrid, and cloud-native solutions, also supporting re-structuring and migrating existing solutions between infrastructures We go full circle (from analysis, through conceptual prototypes to robust production systems and operational support) Our Work We have a global client base that includes Fortune 500 companies, innovative startups, and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance, and Energy & Utilities. Banking, Financial Services & Insurance Read more Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Telecom & Media Read more Premium Video App Development Technology Strategy Read more Mobile Solution for Geospatial Activities Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Home / Case Studies Anchor 1 Success Story A key challenge for any tech company that wants to move up the value chain is to develop new capabilities and products while maintaining the existing ones. Our client – a leading Scandinavian provider of mobile and SMS communication services, had the same dilemma, facing opportunities for growth but lacking the resources to scale up fast and introduce new services architecture. They needed a strategic technology partner that could help them evolve ideas and accelerate the pace of innovation. Our nearshore software development teams enabled the company to extend their viable products' capabilities, to start working against the Proof of Concept of their next-generation Communications platform as a service (CPaaS), and established a new standardized and holistic approach to software development. Improved operational efficiency Access to a vast talent pool of experts Faster time to market for new features The Client A Scandinavian global company providing Communications platform as a service (CPaaS), mobile solutions, and intelligent data usage. They offer a wide range of communication channels for businesses and help them to streamline conversations through their end-customers preferred channels — SMS, RCS, Voice, WhatsApp, Viber, Messenger, Email, and more. The company is a conglomerate of several dozen subsidiaries, operating in more than 17 countries. The Solution Experiencing rapid growth through acquisitions, the company had to battle two significant challenges. The in-house IT team was barely coping with the increasing demands. Any additional software developing projects would have resulted in overwhelmed developers, unable to perform their duties effectively, or a massive investment in additional IT staffing that increases operational costs and brings in the hassle of long recruitment and onboarding procedures. On the other hand, every new acquisition meant new systems and products added to the digital landscape. Each business function had its own approach to software development, leading to duplication of solutions and higher upkeep. The company needed a partner who can help them establish a robust software development process that can be standardized and unified. Cutting the time to seek the right full-time hire and reducing time-to-market to develop new products and features would have allowed the company to focus on its core business and strategy and prepare for future growth. The company needed not just “yes, sirs” but experts with fresh new perspectives that can provide multiple inputs into the software development strategy and take the company products to the next level of excellence. It can take up to several months to start a custom software development application. Many applications require a variety of skills, especially when you are planning to build a high-quality, high-value product for your business. The company wanted to move forward with its vision for a next-generation CPaaS solution to bring all of its customers and partners into a single platform with omnichannel capabilities. To achieve it, they needed a team of experienced professionals who can develop the whole software architecture and build the foundation of a highly productive platform that would be functional for at least a decade. Considering the tech talent shortage and the lack of technical competencies in certain areas, they decided to seek a reliable near-shore development partner that operates in similar time zones, has the talent pool of experts, and the experience in delivering complex solution architecture. Being a client-centric company with a culture of continuous innovation and mature engineering processes, Scalefocus took a flexible and collaborative approach. It accelerated our client's digital journey in several key business directions. The ability to rapidly scale up its software development operations with experienced developers, having industry domain knowledge, enabled ongoing enhancements of the existing viable products and significant cost savings. A separate, dedicated team started working on a proof of concept (PoC) for their next-gen CPaaS solution to unlock multiple communication channels and broader functionalities for their customer base. Knowledge transfer When managed and shared properly, knowledge can be a precious competitive advantage for a tech company. The knowledge transfer was another critical issue that was weighted off the client's shoulders. Having experience in exchanging project and product knowledge with hundreds of clients, Scalefocus helped streamline the knowledge transfer processes between developers through efficient project documentation, one-on-one meetings, mutual code reviews, and mentoring, where our seasoned professionals had to compensate knowledge that was inevitably lost. Integrated coding practices between teams enabled the client to ramp up faster when needed, instead of being stuck in the recruitment and onboarding phase, looking for candidates and losing valuable time and resources. Bug fixing and development of new functionalities With accumulated sizeable technical debt, part of our teams started working on the existing Communications service platform, fixing bugs and refactoring the code where needed. Bug fixing enabled better and more reliable services infrastructure, decreased business downtime, improved end-user satisfaction, and further relieved the customer support teams of the client. When the number of bugs dropped over time, we moved forward with developing cool new features for the platform. Our experts created a reporting service for cross-platform reports, providing the client with widgets to combine data from multiple platforms into a single report or chart. Further, we developed a templates management solution and integrated the feature with WhatsApp message templates, empowering end-customers to push highly relevant and personalized messages through our client's Communications service platform, reaching quickly and efficiently to their audiences. One of the company's service offerings is to enable clients to go paperless with their invoicing with cost-efficient, dynamic and flexible text-message invoicing for immediate payment. Having a proven track record in numerous integrations, our experts successfully integrated 3rd party banking software with one of their existing platforms, while a separate team was developing a new SMS routing feature for another viable product. Preparing for the future with next-gen CPaaS Maybe the most critical project for the client, where we focused our resources and know-how, was to lay the foundations and the solution architecture for its next-gen Communications platform as a service (CPaaS). The platform unites all of their customers into one powerful platform with complex and flexible subscriptions, which can be configured according to the customer's needs. The platform had to be designed as an out-of-the-box solution with features tailored as per the customer's requirements. The first and foremost technical challenge was to design software architecture that would be viable and functional at least ten years after the projected rollout date of the CPaaS, scheduled for 2025. This meant that our solution had to be relevant at least 15 years from now and had to consider the rapid innovations occurring in many different areas in the digital architectural landscape. We had to harness the best practices emerging and help guide the client away from common pitfalls. The platform had to enable our client to become a future-ready company, so we started designing the software architecture and the first value-added services with the future in mind. Our experts ensured that the proposed modules can be flexible in terms of execution and can be built on a variety of tech stacks. We considered the customers' needs and the overall objectives and mission of the client in terms of infrastructure, code quality, software development standards, best practices, cybersecurity, data distribution, GDPR, etc. We standardized the delivery and development process, network methodology, operational and support standards, availability, encryption, and how we will meet the desired SLAs. Our solution experts developed and the first value-added services, developing PoCs for account and API management. We are continuing with the development of PoCs for the rest of the services, and we'll be heavily engaged in the development of the Minimum Viable Product afterward. Results With the increased number of IT projects needed to support a business in hyper-growth, Scalefocus helped the client to plan and implement an extensive portfolio of software ventures focused on bringing their IT capabilities and services from good to great. The client benefited from a knowledgeable, highly technical diverse set of software development professionals who stepped in and began resolving issues immediately without significant losses of vital domain knowledge. Bringing new ideas and thought processes onboard empowered the company to propel its critical business operations. Our experts developed new features, extended the capabilities of their viable products, added new business solutions to the existing communications services platforms, and enabled faster time to market for new functionalities. We laid the foundation for the next-gen CPaaS solution, which was of utmost importance for the company's future. Our solution architects walked the client through the process of articulating clear goals, needs, and evaluation criteria and helped the company to sustain its competitive advantage, favorably positioning them for future growth. Along with a reduction in infrastructural costs, the client significantly reduced the cost of operations by easing the hire of software professionals, impacting the bottom line and resulting in higher business revenue. Key business benefits: Improved operational efficiency Access to a vast talent pool and industry experts Faster time to market for new features and products Decreased overhead and training costs Business flexibility – the customer was enabled to respond faster to changes in the market and exploit opportunities for growth Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Creating a Self-Care App for a Global Telco Provider Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

MuleSoft Home / Platforms Anchor 1 Companies are facing numerous challenges trying to integrate new applications into their existing landscape. The need for connected, seamless digital experiences spans every industry, especially today when a single customer interaction crosses up to 35 different systems on average. Point-to-point integrations are helpful when a company has a manageable number of applications. But as they grow and become more complex, integration becomes a #1 reason for a digital transformation failure. MuleSoft is a leader in providing a flexible, easy-to-scale architecture for integrations using the API-Led Connectivity approach with many out-of-the-box connectors that are easy to configure for different systems. Deliver more value with a stable and easily scalable API ecosystem MuleSoft – world’s #1 integration and API platform Unlock and unify data Integrate data wherever it resides – on-premises, cloud, or hybrid. Empower your business with APIs Allow your developers, partners and customers to discover and reuse APIs. Create connected experiences, faster Deliver integrated experiences faster with an API and integration marketplace. Run more efficiently Get more done in much less time using clicks or code. Scalefocus offers implementation and consultancy for MuleSoft’s API-Led Connectivity integration approach: from delivery of reusable integrations to custom development of a tailored application network. The successful implementation of the MuleSoft API-Led integration approach will increase productivity, innovation and agility and will decrease operational costs significantly. Proven technology, approach and methodology 60% speed improvement 65% increase in developer productivity 63% reduction in maintenance costs 78% faster time to market Our team delivers integrations using MuleSoft and has a deep understanding of the integration principles using various other technologies. With years of experience in complex enterprise projects, leveraging MuleSoft and other relevant technologies, the Scalefocus consultants can help you with any integration challenge. Our Services Architecture & Consulting Process Improvement Digital Transformation End-to-end Implementations Design & Architecture API-led Connectivity Approach Cloud Enablement API Design & Implementation API Management & Integrations Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Cloud & DevOps We create holistic cloud strategies and build solutions that create value for your business long-term Home / Infrastructure & Operations Anchor 1 DevOps and Cloud Computing work together to accelerate businesses in their digital transformation journey, improving all processes in a reliable, centralized platform. By embracing cloud technology, businesses benefit from long-term cost reduction from on-premise maintenance. With automation in the mix, they can focus their energy on business growth and reaching new milestones. Scalefocus provides flexible services that clients can choose from according to their workflow performance objectives. Our clients report permanent cost cuts from eliminating the need to buy new hardware for their IT infrastructure and a decrease in IT maintenance for servers and network infrastructure. You can take full advantage of an easy upscale of production and downscale of computational resources. We have established a cloud operations flow focused on providing high-quality customer service and cloud support using an agile support model. The Cloud: Real Business Value Within Your Reach Cost Savings ■ Lower infrastructure & Storage costs ■ Eliminated compliance / Legal fees Increased Efficiency ■ Increased operational efficiency ■ Better utilization of data ■ Greater customer satisfaction Enabling New Technologies ■ Big data and Analytics ■ Internet of Things (IoT) ■ Machine Learning Cloud Capabilities Cloud Strategy Whether you’re just getting started with the cloud or need to re-balance your cloud program to capture value, we will help you reap the benefits of the cloud by aligning your technology strategy with your desired business outcomes. Software-as-a-Service Cloud Computing Software-as-a-Service Cloud Computing (SaaS) tools are at your disposal for greater business performance. Rapidly scale your customer base with an affordable software solution. Infrastructure Monitoring ■ Optimization and efficiency for business requirements and user experience ■ Flexibility by sending alerts for unplanned downtime, resource saturation, network intrusion ■ Insight into what causes problems: the app or the infrastructure ■ Drilling down into specific infrastructure components at fault Application Performance Monitoring Reduction in downtime and increased business impact by using reliable Application Performance Monitoring solution that ensures software applications, systems and networks maintain the levels of performance needed to support your business strategy. Devops Business Benefits Cost Savings ■ Faster development cycles ■ Faster issue resolution ■ Reduced compute costs ■ Reduced employee turnover Increased Efficiency ■ Greater scalability and availability ■ More stable operating environments ■ Greater customer satisfaction Enabling New Technologies ■ IaaS – Infrastructure as a Service ■ PaaS – Platform as a Service ■ Containerization DevOps Capabilities ■ Rapid provision of new development or production environments with popular cloud platforms Infrastructure as code (IaC) ■ CI/CD implementation for cloud, on-premise and hybrid environments ■ Containerization - build new or manage existing on-premise Docker & Kubernetes clusters ■ Building underlying server / serverless architectures on the cloud or on-premises ■ Cloud migrations - migrate from on-premise to the cloud or vice versa ■ DevOps Managed Services ■ Infrastructure management ■ Monitoring applications, servers and networks using modern tools ■ Web applications and website support Technology Expertise Terraform Ansible Pulumi Docker Kubernetes Bamboo Jenkins GitHub Circleci TeamCity Google Cloud Amazon Web Services Microsoft Azure Our Work We have a global client base that includes Fortune 500 companies, innovative startups, and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance, and Energy & Utilities. Healthcare & Life Science Private Cloud-Based Application Development Read more Healthcare & Life Science 40% Cost Reduction Via Private Cloud-Based Platform Development Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Infrastructure & Operations Accelerate business growth through tech-enabled operational excellence Home / Services Anchor 1 The constantly changing business environment has driven businesses to redesign some of their existing processes to meet the market’s needs. Altering or upgrading your business processes requires changing your underlying infrastructure, which serves as the foundation of all systems. Having a sustainable IT infrastructure is a must in the era of digital transformation. Build the foundations of a solid digital business with our Infrastructure services. Our team will help you plan, design, and implement an intelligent infrastructure, which drives high performance by following ISO standard paradigms. Cloud & DevOps Security Operations Center Application Support Infrastructure Support Our Work We have a global client base that includes Fortune 500 companies, innovative startups, and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance, and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all

Revamped Reporting and Analytics via Event-Based Platform Energy & Utilities Revamped Reporting and Analytics via Event-Based Platform Home / Case Studies Anchor 1 Success Story One of the largest energy companies in Europe , needed a solution to enhance their reporting operations, enable real-time analysis and minimize dependencies across systems. Scalefocus implemented an event-based streaming platform, which was the company’s first step towards a real-time PnL. Our solution greatly enhanced the company’s digital landscape, reduced costs of reporting, and opened opportunities for previously unfeasible use cases that required flexibility and simultaneous execution. 30x Decrease in Reporting Time 70% Reduced Task/Workflow Rerun 17% Reduced Reporting Costs The Client Our client is a utility company operating internationally across Europe. The company’s trading business includes mid-to-large scale asset-based portfolio management and encompasses complex origination business. It primarily trades commodities such as electricity, emissions certificates, natural gas, renewables, and a vast range of financial derivatives. Additionally, the company owns and manages a gas infrastructure business. The Solution After an initial analysis phase, carried out jointly with client stakeholders and architects, we concluded that streaming technologies were a great fit. Our team proceeded to design a platform for event-based data processing. As part of the initial feasibility study, we implemented a PoC, which was later extended to a fully-fledged solution. A significant accomplishment during this project was leveraging the event-based streaming technologies to enable close to real-time data processing and reporting. Furthermore, our dedicated streaming platform allowed for the execution of calculations and data manipulations outside of the ETRMs, which mitigated dependencies with the existing ETRM landscape. On top of that, by storing intermediate data, our solution effectively rendered disparate data silos obsolete and unified them in a single source of truth. We employed a modern approach for data integration and management, focused on several key points: Rapid data availability to enable close to real-time reporting; Minimized dependencies between price dependent/independent results – this opens the opportunity of redesigning reporting processes and reducing complexities in the future; Improved integration monitoring, reporting parallelization and troubleshooting; High availability, so that business-critical processes can run without downtime. Results Our platform began as a PoC and was subsequently tested in real-world scenarios and implemented in a production environment afterwards. The solution is already rolled out to several critical data streams, such as Positions, Nominals, Risk, and Compliance Reporting. According to our client’s testimony, such a transformation allowed for the exploration and implementation of previously unfeasible use cases, due to heavy coupling between trading applications and batch-based data processing. The close to real-time data availability we made possible has become a key element in their reporting operations. It has accelerated decision-making and enabled actions based on analysis of series of events that have just happened. Having a common integration layer allowed our client to improve important operational KPIs significantly: 30% decrease in reporting time; 70% reduction of crashed tasks due to drastically improved reporting process execution stability; 30% reduction in redundant data; Data management costs have been significantly reduced due to the lower data amounts; New use cases have been unlocked leading to increased business satisfaction. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Company Home / About Anchor 1 Scalefocus is a software development and digital services company with a mission to help customers grow their business by leveraging the latest technologies and top engineering talent. Founded in 2012, today the Scalefocus is the biggest Bulgarian owned software engineering company, and prides itself on its culture of engineering excellence and innovation mindset, which are at the foundation of our success. Who We Are Leadership Team Partnerships & Certifications Memberships Awards & Recognitions Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Read more Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Telecom & Media Read more Premium Video App Development Technology Strategy Read more Mobile Solution for Geospatial Activities Explore all

Anchor 1 Building Healthy Technology Custom Software Solutions to Overcome Your Challenges Contact Us Download whitepaper How can we bring you at the forefront of HealthTech? We solve the industry’s most long-standing issues Need for Innovation Acceleration We are an innovation partner to numerous industry disruptors. We innovate together and help utilize the latest technologies to improve customer experience in the digitally-centric post-Covid era and beyond. Insufficient use of AI & Big Data We implement complete data strategies allowing HealthTech organizations to make data-driven decisions, empowering patient self-service, better diagnostics and personalized treatments. Lack of Workflow Automation To reduce the complexity and effort of business processes, we utilize RPA for maximum resource optimization and streamlined workflows throughout the entire organization. Vendor Lock-in & No Interoperability We migrate locked-in vendor solutions to the latest technologies through our dedicated software products and open-source expertise. Legacy Systems & Data Silos We are a one-stop, end-to-end provider with all the capabilities to help you break out of information silos and build flexible solutions - from UX design and UI engineering through integration and data processing to ongoing support. Outdated & Subpar UI/UX Our main priority when doing UI engineering and UX design is to make the end-user completely comfortable with using digital services in the ‘new normal’ so you can devote internal resources to your core business services. Read our whitepaper discussing healthcare’s pressing issues and how we can solve them. Download now Why Scalefocus We are a full-stack in-house provider that can help you transform completely the way you engage with your users through technology and innovation. We offer the full spectrum of software services - from re-architecting your legacy applications or developing custom telehealth solutions that offer patients uniquely personalized features through superior UX. We eliminate siloed systems to help you make use of your own data with Big Data processing systems. Through smart automation we optimize operational efficiency and reduce costs so you can focus on your core mission: giving users the future-proof digital experience they demand. Our Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Our Award-winning Proprietary Products Hardware & software ecosystem eliminating the need to carry multiple devices The visual aid solution with a revolutionary set of features SoundVision is a cutting-edge, all-in-one hardware and software solution for the visually impaired combining well-established features with new ways of interacting with the world. Some of its unique capabilities include indoor navigation with BLE beacons, an OCR text reader, world and clock position compasses and banknote recognition. Multi-modal virtual assistant solution for senior citizens Active ageing through innovation and connectedness SAAM (Supporting Active Ageing through Multimodal Coaching) is a virtual assistant platform helping seniors with their day-to-day tasks and boosting their wellbeing by keeping them connected with the world. It utilizes machine learning, user profiling and interfaces, affective computing and multi-modal coaching. Integrated telehealth solution for remote physical treatment Taking physical presence out from Physical Therapy SoFit is a scalable integrated system that delivers both hardware and software to patients who need to practice Physical Therapy or Kinesiotherapy remotely. Users schedule sessions through a web portal after which the patients receive their Remote Patient Monitoring (RPM) hardware with online and offline capabilities. Government-approved mobile app tracing the spread of Covid-19 Leveraging the power of technology in the fight against Covid-19 ViruSafe is our mobile application designed to become the missing link between people and health authorities in states of emergency related to public health. Created right at the onset of the Covid-19 pandemic, it provides а heatmap of the way the virus spreads via real-time monitoring and logging in of symptoms. Our Work Healthcare & Life Science 40% Cost Reduction Via Private Cloud-Based Platform Development Read more Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today