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Company Home / About Anchor 1 Scalefocus is a software development and digital services company with a mission to help customers grow their business by leveraging the latest technologies and top engineering talent. Founded in 2012, today the Scalefocus is the biggest Bulgarian owned software engineering company, and prides itself on its culture of engineering excellence and innovation mindset, which are at the foundation of our success. Who We Are Leadership Team Partnerships & Certifications Memberships Awards & Recognitions Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Read more Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Telecom & Media Read more Premium Video App Development Technology Strategy Read more Mobile Solution for Geospatial Activities Explore all

Anchor 1 Building Healthy Technology Custom Software Solutions to Overcome Your Challenges Contact Us Download whitepaper How can we bring you at the forefront of HealthTech? We solve the industry’s most long-standing issues Need for Innovation Acceleration We are an innovation partner to numerous industry disruptors. We innovate together and help utilize the latest technologies to improve customer experience in the digitally-centric post-Covid era and beyond. Insufficient use of AI & Big Data We implement complete data strategies allowing HealthTech organizations to make data-driven decisions, empowering patient self-service, better diagnostics and personalized treatments. Lack of Workflow Automation To reduce the complexity and effort of business processes, we utilize RPA for maximum resource optimization and streamlined workflows throughout the entire organization. Vendor Lock-in & No Interoperability We migrate locked-in vendor solutions to the latest technologies through our dedicated software products and open-source expertise. Legacy Systems & Data Silos We are a one-stop, end-to-end provider with all the capabilities to help you break out of information silos and build flexible solutions - from UX design and UI engineering through integration and data processing to ongoing support. Outdated & Subpar UI/UX Our main priority when doing UI engineering and UX design is to make the end-user completely comfortable with using digital services in the ‘new normal’ so you can devote internal resources to your core business services. Read our whitepaper discussing healthcare’s pressing issues and how we can solve them. Download now Why Scalefocus We are a full-stack in-house provider that can help you transform completely the way you engage with your users through technology and innovation. We offer the full spectrum of software services - from re-architecting your legacy applications or developing custom telehealth solutions that offer patients uniquely personalized features through superior UX. We eliminate siloed systems to help you make use of your own data with Big Data processing systems. Through smart automation we optimize operational efficiency and reduce costs so you can focus on your core mission: giving users the future-proof digital experience they demand. Our Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Our Award-winning Proprietary Products Hardware & software ecosystem eliminating the need to carry multiple devices The visual aid solution with a revolutionary set of features SoundVision is a cutting-edge, all-in-one hardware and software solution for the visually impaired combining well-established features with new ways of interacting with the world. Some of its unique capabilities include indoor navigation with BLE beacons, an OCR text reader, world and clock position compasses and banknote recognition. Multi-modal virtual assistant solution for senior citizens Active ageing through innovation and connectedness SAAM (Supporting Active Ageing through Multimodal Coaching) is a virtual assistant platform helping seniors with their day-to-day tasks and boosting their wellbeing by keeping them connected with the world. It utilizes machine learning, user profiling and interfaces, affective computing and multi-modal coaching. Integrated telehealth solution for remote physical treatment Taking physical presence out from Physical Therapy SoFit is a scalable integrated system that delivers both hardware and software to patients who need to practice Physical Therapy or Kinesiotherapy remotely. Users schedule sessions through a web portal after which the patients receive their Remote Patient Monitoring (RPM) hardware with online and offline capabilities. Government-approved mobile app tracing the spread of Covid-19 Leveraging the power of technology in the fight against Covid-19 ViruSafe is our mobile application designed to become the missing link between people and health authorities in states of emergency related to public health. Created right at the onset of the Covid-19 pandemic, it provides а heatmap of the way the virus spreads via real-time monitoring and logging in of symptoms. Our Work Healthcare & Life Science 40% Cost Reduction Via Private Cloud-Based Platform Development Read more Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Scalefocus builds and manages offshore and onshore software development centers that give you access to a vast talent pool and cutting-edge technologies. Anchor 1 Remote Delivery Center Set up your extended offshore and nearshore software development operations from framework to kick-off in just 45 days Get in Touch Services How it works? Engagement Models Why Scalefocus? Our Work Reimagine the way you have been doing offshore and nearshore software development. Whether market-driven or triggered by internal operational needs, the development and provision of modern and reliable digital services and products is increasingly becoming a core competence for many companies. And more and more of them are opting for offshore or nearshore software development services in order to: Bridge the talent gap The global IT talent shortage isn’t going away! The Bureau of Labor Statistics indicates that by 2026, the shortage of software engineers in the US will exceed 1.2M. Europe is currently facing a shortfall of 600 000 unfulfilled IT positions. Restrain rising costs for development When setting up a remote delivery center, businesses can expect a detailed analysis of their digital landscape, of the specific value drivers, as well as of the Total Cost of Ownership (TCO). Accelerate time-to-market for new products To scale their business in the digital world, companies need to accelerate software development lifecycles and rely on innovation in new product development and upgrades. Remote software delivery teams are used to agile development, consolidated way of working and ease of management. Gain access to the latest technologies Offshore and nearshore software service providers have vast experience across different industry verticals and will help you to apply the latest technologies and best practices, backed up by world-class engineering team. Services Offshore and nearshore development services can help you locate the right talent, extend your expertise and reduce risks Access to top talent Finding and locking down tech talent takes time and money. Offshore and nearshore development partners enable companies to tap into a top-notch engineering talent pool, using latest technologies, and to take advantage of software development innovations. Flexibility in responsibility & control With a remote development center, you can take as much control and responsibility as you feel comfortable with. From extended teams to consultancy and technology advisory, your provider assumes the risks and continuous accountability from offshore while you focus on your core business strategy. Agile technology adoption Offshore and nearshore development centers have established processes for test automation and development quality. Prototypes and experiments are left in the hands of technology experts. Multidisciplinary teams fill in the gaps in your organization with technology & professional services expertise across the board. Quickly scale up or down Whether you need just a few developers or are under pressure to scale up your operations quickly, offshore and nearshore development centers provide the flexibility to easily scale up or down as projects come and go, without worries about HR processes, under-utilised office space, and IT assets. Accelerated time-to-market The offshore and nearshore development center quickly aligns with your strategy, long-term objectives and mimics the structure of your organization. The adjustable team composition matches varying project needs and accelerates the pace of development and tools to deliver services at high velocity. Long-term budget predictability Long-term commitment from both client and vendor enables further savings for the former. A predictable cost service is tied to outcomes that allow you to stay within your budgetary and time constraints. How it works? How Does the Remote Delivery Center Work? Scalefocus has developed the Remote Software Delivery Center as a special operational model to address the growing need for software development partners with a mature approach and the right setup to provide value beyond staff augmentation. This engagement employs a comprehensive agile multi-level communication and operational matrix that ensures our teams act as an extended self-sufficient department of your business. We take full ownership of the timeline and deliverables of your digital initiatives or even roadmap, so you can focus on your core business and be confident that everything will be delivered on time and in scope. Offshore Software Development vs. Other Service Models In-house team You get more control when you hire an in-house team, but you can grow only as fast as your hiring process allows. It is more challenging to scale up and down and access all the latest, trending technologies. Nearshore software development Nearshore outsourcing is when the development partner is near their client. Usually in a similar time zone or region with fewer linguistic and cultural differences. Onshore software development Onshoring happens when you hire your tech partner within the borders of your own country. Because both companies operate in an environment with the same cost of living, this is often the more expensive option. Offshore software development Offshoring is partnering with a provider usually overseas that has access to a vast talent pool. Offshoring partners enable greater cost optimizations, operational efficiency, and extended business coverage after working hours. Engagement Models Choose Between Different Service Engagement Models Offshore and nearshore development partners provide flexibility with different engagement models that you can select based on your desired business outcomes, control preferences, and the type of resources you need. Consultancy and Technology Advisory Solution Development Staff Augmentation Return on Investment Engagement Complexity High Low High Dedicated Teams Offshore Delivery Center Managed Services Consultancy & Technology Advisory Staff Augmentation Offshore and Nearshore Delivery Center Solution Implementation and Development Dedicated Teams Managed Services How to Choose the Offshore or Nearshore Partner That Is Right for You Offshoring development should be a long-term relationship. The right partner will accelerate your market strategy while selecting the wrong one can wreak havoc on your business operations. It’s always better to set clear expectations from the beginning and to have a clear view of what you expect, such as expertise, communication style, security procedures, talent availability, and proactiveness. What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Proactiveness, paired with industry-specific experience and ability to deliver, is one of the best qualities an offshore development partner might have. Why Scalefocus Why Choose Scalefocus? Driving Customer Success Through Technology & Innovation With over 250 people dedicated in remote delivery centers across the globe and an average NPS of 9.3 among all of those engagements, Scalefocus is a trusted remote delivery partner who helps businesses innovate, operate and scale effectively in a truly digital world. Major Benefits Best in class infrastructure Class A office space, two data centers with state-of-the-art facilities and amenities. Innovation program Specially designed innovation program to help clients find creative solutions to their technology challenges. Strong security Centralized access controls, layered physical security, and centralized remote control of systems, devices, and facilities. Knowledge management Keep all existing knowledge in client systems and environment. Resources upskilling Enhance training programs for all delivery resources aligned with client priorities and demand. Hands-on managers All RDC dedicated managers are hands-on and participate actively in the team development on a micro level. Up to 50% faster resource onboarding Established governance and engagement model since 2016 Low resource attrition (< 7%) compared to mainstream engagement models High employee satisfaction with a long-term outlook Career progression within the engagement Outstanding one-team culture of execution and excellence Office Locations USA Business Development & Sales Location Delivery Location North Macedonia Business Development & Sales Location Delivery Location Bulgaria Business Development & Sales Location Delivery Location Turkey New Delivery Location Skopje Bitola Varna Sofia Burgas Plovdiv Istanbul Our Work Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more E-Commerce & Retail Deploying a Remote Delivery Center for a Digital Retailer Read more Finance & Banking Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Our Work Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Software Consultancy and Technology Services Home / How We Engage Anchor 1 In the era of a constantly evolving and dynamic business environment, it is vital for your organization to have a trusted consultant by your side, to guide you through your digital transformation journey. Need to create a new vision or put an already established one into place? Scalefocus is here to help you unleash your full business potential through the power of top-notch technology. We will solve your toughest niche problems, regardless of your industry or business size. We have been engaged in many business transformations over the years. Our technical consultancy is based on hands-on-experience with global projects for multinational companies. Our Approach Business Analysis Our Business Analysts will help you understand, prioritize and align your business needs by identifying any lagging processes, and outdated or inadequate business rules. We’ll define winning products and services and outline process improvements step-by-step. Proof-of-Concept Our team will gather to brainstorm the potential tailored solution and put it to the test, to see if it meets your goals and objectives. The PoC gives us a better time estimate for the actual development and set realistic deadlines. It saves you time and money by assessing the project’s viability and functionality. Solution Design & Architecture We translate your business needs into comprehensible and feasible architecture design. Our engineers, designers and architects have extensive experience delivering robust, large scale solutions which bring immediate business value and build a strong foundation for future expansions. Project & Budget Planning Scalefocus provides Project Management and Budget Planning services that help grasp the whole picture throughout the entire development life cycle, create and outline Software Development, Quality & Validation, and Maintenance plans to ensure high-quality and significantly decrease your costs. TCO Planning We understand your desire to optimize existing processes and systems in order to increase your product’s added-value and boost revenue. Our solutions come at a competitive TCO and in 90% of the cases, clients report an increase in their revenue during the first six months. Solution Development Keeping your goals and objectives in mind, our engineers will build your custom solution following coding best practices, test it, and only after all requirements are met, put it into production. We offer collateral services when it comes to secure code writing as an addition to every project. Are your business systems or processes not performing effectively or do you need to automate some of them for improved efficiency? Our consultants are here to give you expert opinion on how to do it by leveraging the latest technologies. We will help you grow your business to build and expand new offerings with innovation and agility. After we carefully analyze your environment, grasp your needs and goals, we will prepare an exhaustive roadmap for your tailored transformation journey - all this will be done in a highly secure environment. We are an ISO certified company and follow strict security regulations and best practices to deliver the most optimal results. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Changing the World, One Socially Conscious Banking App at a Time Banking, Financial Services & Insurance Changing the World, One Socially Conscious Banking App at a Time Home / Case Studies Anchor 1 Success Story Spiral Bank, a US FinTech, needed a technology partner who would raise up to the challenge of developing a native iOS application within an aggressive deadline, guaranteeing impeccable UX and top functionalities specific to their market niche - encouraging users to donate to different charities through their personal banking app. Scalefocus developed a secure, easy-to-use solution combining financial services with opportunities to support social and environmental causes combined with an impressive array of features. We brought Spiral Bank’s idea from inception to launch and navigated their technology choices through the competitive world of FinTech. World-class security with military-grade encryption Scalable AWS solution to handle growth Native iOS application built from scratch The Client To be a true disruptor, Spiral Bank, a US FinTech startup, decided to solve the product-market fit challenge in a way that not only meets their target users’ needs but goes a step further by making a change in society. Their core belief is that the future belongs to socially conscious brands that care about giving back as they do about generating profits. The founding goal behind the FinTech is to provide the first digital solution that seamlessly combines personal banking and charitable giving by linking givers with charity and non-profit organizations. Users can support different causes with one-time or recurring donations of as little as $5 while earning rewards and monthly cash bonuses on their deposits. The Solution On their journey to pioneering ethical banking, Spiral Bank needed a technology partner with deep FinTech expertise who would develop their iOS application - a new ecosystem solution for connecting givers and 1.5 million non-profit businesses. The startup partnered with Scalefocus and tasked us with developing their business idea, leading it from inception to market while navigating them in choosing the best technology stack. The final result had to be a scalable solution to handle growth and make them a frontrunner in the world of mobile banking. Based on information from Spiral Bank’s team about the target user, we knew that our primary persona was a tech-savvy young adult with an iPhone and an income that allows them to set aside a certain amount for charity. This meant they were after a simple yet catchy design that was not overly playful in look and feel, or too basic in functionality. We based our approach on the premise that most people would like to contribute to a cause, but don't get opportunities to do it easily, hence the need for one-click actions and architecture that would support them. Our team built a Proof of Concept (PoC) detailing the need for the development of a native mobile application as opposed to a hybrid one to best answer the business needs. Design with a hybrid UI would ultimately mean non-essential elements, misplaced features and a less-than-intuitive UX overall. Our experts concluded it was imperative that the app was native to ensure consistency with the client’s idea for interactive elements and effortless navigation. We executed each step -architecture design, user testing, launch and post-launch, against specific deadlines and followed detailed requirements coming from the Spiral Banks’s internal UX specialists. We took into consideration Human Interface Guidelines (HIG) - Apple’s design guidelines for consumer products - and made sure every design decision coming from the company’s in-house team was in alignment with all recommendations. Scalefocus involvement in the project was focused on: Backend architecture and design, DevOps and process optimization Digital and physical card options via third party integration Automatic daily top-up option to refill the cards to a set level Digital checking and savings accounts via third party integration Meticulous transaction history and expense tracker option User-friendly homepage with an infinite scroll and newsfeed-like look Instant outgoing and incoming money transfer notifications Follow and share options of charity organizations and NGOs’ content Robust API security based on intelligent backend algorithms Results Since the Covid-19 crisis practically eliminated in-person events and fundraisers, the client’s banking app had to make donating easier and safer in the context of the pandemic and beyond. The Scalefocus team developed an application combining financial services with opportunities to support social and environmental causes by tapping into users’ philanthropic side. The native iOS banking app matches users’ donations made for organizations dealing with climate restoration, cancer research, human rights, poverty relief, accessible education, gun control, cultural heritage and many different causes. There are no fees for active accounts, no minimum balance required and no hidden fees. Donations are done through a reward system characterized by full transparency: charities provide users with images and video recordings of what their funds have been used for. To make sure that Spiral Bank can take maximum advantage of their unique vision, the Scalefocus team set up continuous integration processes so their incredible growth potential can be fully realized over time. Deliverables: Native iOS application built from scratch after developing a PoC Scalable AWS solution to handle unlimited growth and changing business needs World-class security with military-grade encryption Seamless KYC and third-party payment provider integrations Mobile check deposit, monthly bill payment, and end-of-year tax report Continuous integration processes allowing easy addition of new functionalities Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

We help companies tap into the unrealized potential of their existing Salesforce CRM and leverage all of the latest system functionalities and processes for greater ROI on their IT operations. Anchor 1 Salesforce: Unleash the Full Power Of Your Data Reinvent your Salesforce operations and tap into the power you already have with an implementation tailored to your business needs Common Challenges Full Benefits Why Scalefocus Our Services Get in Touch Salesforce is probably the most powerful platform in the IT universe. Its cloud capabilities and business power extend well beyond its CRM origin and can accommodate and optimize virtually any business process, but… Salesforce is only as powerful as its implementation It is often handicapped from the beginning or the business has outgrown its original functionality, and the platform may not be optimized for how you want to run things today. If you experience some of these challenges, maybe it’s time to take your business software to the next level – reinvent your operational processes and create even more meaningful customer experiences. Common challenges with the Salesforce implementation Fragmented business operations and business practices across units System connectivity issues and integration silos Organizational and permission structure changes Mergers and acquisitions require more parties, integrated with your internal CRM Challenging & complex business models need to be implemented in the service application Limited visibility and a growing need for data-driven decisions Evolving Product catalog and business rules complexity Lower user adoption hinders operational excellence and the adoption of best practices Get the full benefits of Salesforce – with the right implementation partner Salesforce offers countless opportunities for automation and expanding functionality to streamline processes, improve compliance and lead to significant cost reductions. Scalefocus helps companies tap into the unrealized potential of their existing Salesforce operations, leverage all of the latest system functionalities, streamline processes and maximize their IT investment. Common Challenges Full Benefits Optimize your Sales processes and scale your business with Scalefocus Analyzing current processes and Salesforce implementations Consultancy and implementation of new features and Salesforce-based solutions Capturing new business requirements and conversion into understandable solution designs Training and consulting on user adoption strategies Business strategy and roadmap to successful Salesforce implementation Introduction or upgrade process automation to free up platform capacity for better performance Implementing new processes and workflows MuleSoft API system integration and delivery We are experts in optimizing Sales processes and Sales Ops to nurture data-driven decisions, completely covering the Quote-to-Cash cycle with powerful document management and CPQ solutions. A Successful Salesforce optimization can lead to: 42% better contract accuracy and speed improvement 38% increase in Quote delivery times 51% higher Quote accuracy 30% increase in closed deals Why Scalefocus Official Salesforce partner 40 certified experts with various industries expertise Industry domain knowledge in Software and Platforms, Healthcare, Manufacturing, and B2B sales Solid understanding of business processes and best practices Experts in Quote-to-Cash, CPQ, and document management Why Scalefocus Scalefocus Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Find out how we can help you optimize your Salesforce operations and integrate them with other solutions while focusing on what you do best: growing your business. Our Services Remote Delivery Center for Global Leader in Quote-to-Cash Find out how our Remote Delivery Center developed a low-code configurable solution that could easily scale up, depending on the business needs of a global leader in the quote-to-cash solutions. Read case study Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Creating a Native Virtual Assistant App for a European Lottery Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Home / Case Studies Anchor 1 Success Story To create an omni-channel experience for an established European betting and gaming organization, Scalefocus developed a virtual assistant application and facilitated growth amid the Covid-19 crisis. The newly launched native iOS and Android apps helped the lottery maximize revenue by reaching more players and by providing an increased brand exposure through impeccable UX. Elimination of Online Retail Boundaries 600,000 Monthly Active Users 2.7 Million Ticket Scans The Client Our client is a European National Lottery, established in the first half of the twentieth century and is among the oldest and most popular gaming and betting organizations across the continent. Apart from lotteries, games and contests, its focus includes preserving cultural heritage and creating awareness on the importance of responsible gaming. Thanks to the consistent number of players and their committed engagement, each year the National Lottery reinvests over €320 million in society through different charity, scientific and social initiatives. The Solution As part of their strategy to digitalize and reach more users by creating an omnichannel experience, our client conducted a rigorous eighteen-month three-stage tender procedure. Scalefocus’s mobile development expertise, evidenced by our Google Developers Certified Agency status, played a key role and we were selected as their technology partner among twenty international companies. Starting a five-year collaboration, the Scalefocus team and the National Lottery worked on fully transforming the legacy mobile solution, which had very limited capabilities focused mainly on checking game results and was inefficient in driving additional revenue. We set out to develop native Android and iOS mobile apps that would serve as a virtual personal assistant to all retail users and, as legislation evolves, go a step further to target online players. The Lottery’s ultimate goal was to increase profits by engaging current users more actively and by reaching new players. To this end, they had to provide: 24/7 access: the ability to play anytime, anywhere easy-to-use, interactive and enjoyable user experience regular and personalized game alerts fully customizable digital play slips From the start Scalefocus and the National Lottery established a culture of trust and open communication. We conducted bi-weekly workshop and feedback sessions in complete synchronization with the business case requirements. To create the ultimate virtual player assistant, our team worked on transforming the legacy solution, which was characterized by subpar user experience, poor app store rating and a high number of crashes. We deployed native Android and iOS mobile apps with flawless UX and integrated them in the company’s ecosystem. Our meticulously tailored development approach featured multiple exit points as well as daily alignment and management of other vendors to ensure the highest product quality. We conducted frequent internal and external user testing and modified features in accordance with user feedback. Along the progress of the project we performed in-depth research and generated customized solutions for each new objective. Within months after handover, we achieved over 20% improvement of the lifetime store rating and decreased the number of crashes exponentially. As 2020 faced people and business alike with one of the biggest health crises in history—the Covid-19 pandemic, Scalefocus and the National Lottery had extensive discussions and implemented readjustments to functionalities that would have required players to go to retail outlets. These were put on hold and quickly transformed to avoid clusters of people. The global crisis impacted the way we plan future releases and will continue to shape how we design functionalities in the future. Key features Omni-channel login and registration POS locator through Google Maps and Places integration Multiple-platform release of the new Viking Lotto game in just 2 weeks Successful launch of a virtual bet slips creation tool Designed with secure multi-factor authentication method A high percentage of real-time manageable content via the custom Management System Local database and caching enabling top performance and fully functional offline mode Smooth UX with complex animations and detailed onboarding information Very high unit tests coverage and automated UI tests Results The newly developed native apps are the ultimate virtual assistant to all players. They allow easy 24/7 access, serve as a communication channel, provide tailored assistance and enable the Lottery to dynamically promote its content. Along this journey to complete digitalization and increased player engagement, Scalefocus and the National Lottery blurred online-retail boundaries empowering users to make the most of their favorite games as smoothly as possible. Since a number of its partners were deemed essential services during the lockdown, including press distributors, food stores and gas stations, the National Lottery continued its work in full mode in line with all anti-epidemic measures. Apart from minimizing the need for players’ retail presence, the Scalefocus team’s mobile and cross-industry expertise contributed for the all-time high increase in the Lottery’s sales through the app. By adapting to the changing times and putting in place necessary adjustments to ensure the safety of their players, the National Lottery maintained excellent business results and its revenue surpassed €1,5 billion, making 2020 its most successful year to date. Value added €6.9 million generated through the app in a month surpassing pre-handover’s annual total 4.5-star Google Play and 4.9 App Store rating as opposed to 3.7 at handover 600,000 monthly active Android and iOS users 2.7 million ticket scans performed in just one month 100% crash-free users for all builds on iOS over 99% crash-free users for all builds on Android Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Creating a Self-Care App for a Global Telco Provider Telecom & Media Creating a Self-Care App for a Global Telco Provider Home / Case Studies Anchor 1 Success Story Our client, part of a multinational telco corporation, needed to rapidly ramp up engineering resources and business-critical expertise to upgrade their existing native B2C self-care mobile application portal. We built a user portal where customers can pay their bills, recharge their vouchers, manage invoices, check monthly data usage, and manage a plethora of additional services. Reliable payment process Fully digitalized customer journey Faster time-to-market The Client Our client has the largest mobile network in Bulgaria that brings technology and connectivity in one place. The company is a part of a technology communications conglomerate that connects over 3 million customers to people, devices, and businesses. During its 20+ years in the Bulgarian market, the company has established an excellent track record as a wireless pioneer, launching Bulgaria's first commercial 4G network, the first VoLTE service, and paving the road for the local 5G network's development. The Solution The greatest challenge for the transformation of the B2C native mobile apps was to upgrade and expand the functionalities of the self-care mobile application portal of the client, which is used by a large number of people, without interrupting the service. Our team delivered integration with numerous subsystems, work patterns, and rules and redesigned existing components, turning the portal into a new focal point for customer interaction. We went through a total redesign of the whole native mobile app, migrated it to new and modern architecture and technologies, and developed new features and functionalities in parallel. The process started with investing significant time and effort in analyzing the current state of the application and planning the roadmap for technology migration and further developments. The Scalefocus team adapted the native mobile application to run on Android versions 6 to 12, and the iOS application supports version 12.1 upwards. Both applications run smoothly on mobile phones and tablets since the design is scalable and adaptable to various screen sizes. Both versions of the application applied the modern and widely used MVVM design pattern for mobile apps, although initially based on MVC (Model-View-Controller). This is getting changed, and the Scalefocus team is on a path to transform the whole application and apply the MVVM design pattern as it is the preferred way of development for state-of-the-art mobile applications. The Android architecture contains one activity, and each screen is split into fragments. The business logic is inside each fragment, and each screen executes the calls to the backend to fetch data. Scalefocus developed all the new features on Kotlin. The legacy Java code was migrated to Kotlin step by step in order to guarantee that users were not affected. For the iOS version, the language chosen for implementation is Swift, and the current development supports the most recent version of Swift (5+), which comes with all-new features. iOS follows a similar architecture path to Android. Due to the nature of the self-care app, it provides access to multiple types of information from various client back-end systems. We combined all communication streams to the different back-ends into one central service as a single gateway to combat this challenge. The solution ensures easy extensibility, maintainability, and high security. The communication between the customer devices and the gateway happens securely via HTTPS by exchanging JSON objects with information about the service that will be accessed, the operation to be executed, and the endpoint hit. A 3-layered authorization ensures the security of each separate request to the gateway service: Basic authentication Device verification Access and refresh token provisioned on initial authentication Since the application provides a payment method by using the device's NFC ability, even higher security is desired. The Scalefocus team has integrated several payment gateways, for which we have introduced SSL (Secure Socket Layer) pinning. As the application was developed for a particular MSP (Mobile Service Provider), it is mandatory for each user to possess a valid mobile number provided by the MSP when signing a contract. User account creation is initiated together with the contract signing. The activation of the user account happens upon app installation and initial password setup. There is also a 2-Factor-authentication triggered as soon as the account is created. The user receives a verification code via SMS, ensuring the phone number is accessible and valid. Since the account creation and authentication happens on the client web page represented in a WebView, the application receives in response access and refresh tokens, which get stored securely and are further used for calls to the back-end via the Gateway Service. No login data is stored in the library. It is persisted in the application. In both applications, tokens are saved in secured and encrypted containers. To prevent re-login on the reopening of the application, tokens are only used for API requests and are checked every time if they are valid. If they have expired, a new token pair is regenerated and stored This process happens in the background, so there are no required actions for end-users. In terms of communication between the mobile app and the back-end, the app uses asynchronous REST API requests via JSON formatted requests/responses. They get decoded as specific models and used inside the application wherever needed. Scalefocus also has been delivering an end-to-end digital transformation of all the end-user-facing portals of the client, including not only the self-care mobile apps but also the web B2B and B2C portals. Our client went through major rebranding process, where we helped with the rebranding of the end-user-facing portals (mobile apps and web), delivering strategic and critical for the users functionalities and changes within fixed strict deadlines, impacting the new branding of the company and all related marketing initiatives. Results Scalefocus refactored, adapted, and expanded the existing system, adding new features and integrating them into the client's network. We set up the required infrastructure to accelerate production and established development procedures and best practices, elevating the quality of the entire development process. The self-care portal we built and integrated supports our client in providing top-notch customer service and functionalities. Fully digitalized customer journey – through an integrated omnichannel solution Faster time-to-market for client’s business requests Accurate usage tracking of the app, backed up by the latest technology Reliable payment process State of the art design which enables easier and faster operation 24x7 support of infrastructure and software Tech Stack Java 8, Oracle DB, Tomcat server, Apache Ant, Jaspersoft, Nginx, Varnish, Jenkins Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. 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Anchor 1 Reinventing Fintech Through Custom Software Development Contact Us Download whitepaper Visit us at Money 20/20 Europe, 7-9 June, Amsterdam; Booth #G152 If you happen to be in town, we would like to meet you in person and chat about how we can help you innovate and meet the challenges of tomorrow. Book a meeting Every business is a technological business. At Scalefocus we make it our business to know the finance sector in and out and help organizations with their technology-related challenges. Outdated capabilities and high maintenance costs The accumulation of technical debt is a threat that can’t be ignored. Trying to move forward on an aging core results in system slowdowns, crashes, slow time to market and wasted money. Lack of integration across numerous IT The different applications your organization relies on to run operations and stay organized need to talk to each other and if these stand-alone systems can’t do that, you’re wasting valuable resources. Poor data quality and ineffective decision making Poor data quality slows down processes and results in long manual hours fixing problems. It causes lack of productivity, efficiency and accuracy affecting negatively both business results and your reputation. Severe competition from FinTech players Technology-native competitors develop new products faster and more efficiently because they aren’t held back by legacy technology. Established organizations fall behind easily if they fail to innovate. Heavy compliance and security requirements Cyberattacks are the fastest way to lose customers’ trust yet being compliant does not mean you are secure. By going beyond the security minimum, you will protect customer data and ensure compliance. Poor customer experience Poor customer experience costs financial institutions millions in revenue per year. Slow onboarding, lengthy procedures for opening an account, inefficient handling of client data all need to be addressed. Financial institutions need to leverage the technological revolution in the sector, read our whitepaper to find out how. Download now whitepapers How Partnering With Scalefocus Will Benefit Your Organization? System modernization We redesign and migrate existing applications with zero downtime to the suitable cloud-based IT infrastructure. Our architects can perform cloud-native, serverless and containerized app refactoring. We rearchitect your monolith applications into a modern microservices-based solution that can scale to millions of transactions and users. Benefits: lower TCO, ability to speed and scale the apps, improved security and efficiency, minimized risks. Applications integration We help financial institutions integrate their existing applications regardless of whether they are in the cloud or on-prem via building a comprehensive integration strategy based on using enterprise integration platforms and API management technologies. Our experts analyze the current IT landscape and define a reference architecture. Benefits: speed, scalability, enablement of new products, services and business models. Data, Advanced Analytics and AI We build a holistic data strategy to optimize how you gather, store and process data and develop comprehensive Datawarehouse & Business Intelligence solutions based on leading software solutions such as Power BI, IBM Cognos Analytics, Netezza, SAP Analytics Cloud, Salesforce and others. Benefits: data driven decisions in terms of business, products and risk. Security & Application Continuity We offer security audits and penetration tests to help financial organizations ensure their systems are safe. Through the Application Continuity Center , you delegate IT operations to our 24/7 application monitoring specialists and our CyberSecurity Risk Manager provides live monitoring and proactive alerting of your cybersecurity landscape. Benefits: business insights, visibility and predictability of cybersecurity risks. Custom Application Development We deliver low maintenance, highly configurable and future proof web and mobile solutions. Our agile development process ensures continuous delivery and open feedback loops. We run an internal innovation program where our talented engineers submit innovation proposals to solve client problems. Benefits: accurate decision-making, enhanced business value, stable growth of the customer base. Our Work Finance & Banking Changing the World, One Socially Conscious Banking App at a Time Read more Finance & Banking Disrupting the FinTech Industry with a Mobile Solution Read more Finance & Banking Continuous Security Posture Assessment of a Leading Fintech Company Read more Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Managed Services Home / How We Engage Anchor 1 In a world, where new technology trends are being introduced each day, it is crucial to have a partner, who can easily grasp their benefits and implement them in your business. Scalefocus is here to stand by your side and help you advance by leveraging top-notch technology. Our Managed Services help you optimize and effectively manage your traditional IT environment to quickly adapt to changes. Our Approach Development & Implementation Creating and managing solutions and projects from scratch is the most complex relationship model we operate under. Our managed services for complete solution development and project implementation span across the entire software life cycle, you need to be built or taken-over. Dedicated Excellence Teams Our team of experienced IT professionals, are fully dedicated to the goals of your projects and organization, and work under the supervision of your technical team leads and project managers. Our engineers are fully responsible for keeping your systems up-to-date with all regulations and technology trends in check. By taking advantage of our Managed Services, you will be able to bring the following key benefits to your organization: Reduce, control and accurately predict your operational costs better Minimize labor costs associated with training and onboarding new IT staff Rely on compliance and enhanced security Focus on your core business activities Quickly implement new and advanced technological features Level the playing field with your competitors Benefit from immediate expert-level support Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Software Architecture Lay the foundations for successful digital transformation Home / Strategy & Advisory Anchor 1 It’s no news that enterprise software architecture requires continuous maintenance and improvement. Some common challenges businesses experience include expensive legacy architecture maintenance, architectural technical debt, fast adaption to emerging technologies, and employing a new mindset towards cloud migration. Scalefocus uses a holistic approach in addressing the needs of a robust and modern enterprise through legacy system modernization, development process optimization, custom integrations, and cloud-native architecture solutions. Capabilities Legacy System Modernization We will start off with a technology assessment, perform a value analysis, and create a future state roadmap that ensures a smooth transition. DevOps Process Optimizations DevOps processes can be costly and inefficient when not tied correctly with the underlying system architecture. We lower development cost and delivery time by defining and technologically backing development processes optimized to the architecture they reside in. Custom Integrations Scalefocus is specialized in complex integration scenarios in heterogeneous environments and deliver robust, easy to maintain solutions. We are experienced with a variety of proprietary platforms as well as standardized and open solutions. Cloud-Native Architecture Solutions Scalefocus offers cloud-native solutions ranging from IaaS, PaaS to SaaS. We cover them entirely, starting from code-defined infrastructure to cloud-native development with automated deployments to elastically scalable environments, finishing with proactive health monitoring and operational support. Scalefocus is a technology-agnostic solutions provider experienced with a wide range of tools, systems, and platforms. We are not bound to specific technology vendors and pick the optimal solution for a particular problem without bias We range from cost-efficient open-source frameworks to complex proprietary enterprise platforms to meet different technological and financial frames We deliver on-premise, hybrid, and cloud-native solutions, also supporting re-structuring and migrating existing solutions between infrastructures We go full circle (from analysis, through conceptual prototypes to robust production systems and operational support) Our Work We have a global client base that includes Fortune 500 companies, innovative startups, and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance, and Energy & Utilities. Banking, Financial Services & Insurance Read more Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Telecom & Media Read more Premium Video App Development Technology Strategy Read more Mobile Solution for Geospatial Activities Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Home / Case Studies Anchor 1 Success Story A key challenge for any tech company that wants to move up the value chain is to develop new capabilities and products while maintaining the existing ones. Our client – a leading Scandinavian provider of mobile and SMS communication services, had the same dilemma, facing opportunities for growth but lacking the resources to scale up fast and introduce new services architecture. They needed a strategic technology partner that could help them evolve ideas and accelerate the pace of innovation. Our nearshore software development teams enabled the company to extend their viable products' capabilities, to start working against the Proof of Concept of their next-generation Communications platform as a service (CPaaS), and established a new standardized and holistic approach to software development. Improved operational efficiency Access to a vast talent pool of experts Faster time to market for new features The Client A Scandinavian global company providing Communications platform as a service (CPaaS), mobile solutions, and intelligent data usage. They offer a wide range of communication channels for businesses and help them to streamline conversations through their end-customers preferred channels — SMS, RCS, Voice, WhatsApp, Viber, Messenger, Email, and more. The company is a conglomerate of several dozen subsidiaries, operating in more than 17 countries. The Solution Experiencing rapid growth through acquisitions, the company had to battle two significant challenges. The in-house IT team was barely coping with the increasing demands. Any additional software developing projects would have resulted in overwhelmed developers, unable to perform their duties effectively, or a massive investment in additional IT staffing that increases operational costs and brings in the hassle of long recruitment and onboarding procedures. On the other hand, every new acquisition meant new systems and products added to the digital landscape. Each business function had its own approach to software development, leading to duplication of solutions and higher upkeep. The company needed a partner who can help them establish a robust software development process that can be standardized and unified. Cutting the time to seek the right full-time hire and reducing time-to-market to develop new products and features would have allowed the company to focus on its core business and strategy and prepare for future growth. The company needed not just “yes, sirs” but experts with fresh new perspectives that can provide multiple inputs into the software development strategy and take the company products to the next level of excellence. It can take up to several months to start a custom software development application. Many applications require a variety of skills, especially when you are planning to build a high-quality, high-value product for your business. The company wanted to move forward with its vision for a next-generation CPaaS solution to bring all of its customers and partners into a single platform with omnichannel capabilities. To achieve it, they needed a team of experienced professionals who can develop the whole software architecture and build the foundation of a highly productive platform that would be functional for at least a decade. Considering the tech talent shortage and the lack of technical competencies in certain areas, they decided to seek a reliable near-shore development partner that operates in similar time zones, has the talent pool of experts, and the experience in delivering complex solution architecture. Being a client-centric company with a culture of continuous innovation and mature engineering processes, Scalefocus took a flexible and collaborative approach. It accelerated our client's digital journey in several key business directions. The ability to rapidly scale up its software development operations with experienced developers, having industry domain knowledge, enabled ongoing enhancements of the existing viable products and significant cost savings. A separate, dedicated team started working on a proof of concept (PoC) for their next-gen CPaaS solution to unlock multiple communication channels and broader functionalities for their customer base. Knowledge transfer When managed and shared properly, knowledge can be a precious competitive advantage for a tech company. The knowledge transfer was another critical issue that was weighted off the client's shoulders. Having experience in exchanging project and product knowledge with hundreds of clients, Scalefocus helped streamline the knowledge transfer processes between developers through efficient project documentation, one-on-one meetings, mutual code reviews, and mentoring, where our seasoned professionals had to compensate knowledge that was inevitably lost. Integrated coding practices between teams enabled the client to ramp up faster when needed, instead of being stuck in the recruitment and onboarding phase, looking for candidates and losing valuable time and resources. Bug fixing and development of new functionalities With accumulated sizeable technical debt, part of our teams started working on the existing Communications service platform, fixing bugs and refactoring the code where needed. Bug fixing enabled better and more reliable services infrastructure, decreased business downtime, improved end-user satisfaction, and further relieved the customer support teams of the client. When the number of bugs dropped over time, we moved forward with developing cool new features for the platform. Our experts created a reporting service for cross-platform reports, providing the client with widgets to combine data from multiple platforms into a single report or chart. Further, we developed a templates management solution and integrated the feature with WhatsApp message templates, empowering end-customers to push highly relevant and personalized messages through our client's Communications service platform, reaching quickly and efficiently to their audiences. One of the company's service offerings is to enable clients to go paperless with their invoicing with cost-efficient, dynamic and flexible text-message invoicing for immediate payment. Having a proven track record in numerous integrations, our experts successfully integrated 3rd party banking software with one of their existing platforms, while a separate team was developing a new SMS routing feature for another viable product. Preparing for the future with next-gen CPaaS Maybe the most critical project for the client, where we focused our resources and know-how, was to lay the foundations and the solution architecture for its next-gen Communications platform as a service (CPaaS). The platform unites all of their customers into one powerful platform with complex and flexible subscriptions, which can be configured according to the customer's needs. The platform had to be designed as an out-of-the-box solution with features tailored as per the customer's requirements. The first and foremost technical challenge was to design software architecture that would be viable and functional at least ten years after the projected rollout date of the CPaaS, scheduled for 2025. This meant that our solution had to be relevant at least 15 years from now and had to consider the rapid innovations occurring in many different areas in the digital architectural landscape. We had to harness the best practices emerging and help guide the client away from common pitfalls. The platform had to enable our client to become a future-ready company, so we started designing the software architecture and the first value-added services with the future in mind. Our experts ensured that the proposed modules can be flexible in terms of execution and can be built on a variety of tech stacks. We considered the customers' needs and the overall objectives and mission of the client in terms of infrastructure, code quality, software development standards, best practices, cybersecurity, data distribution, GDPR, etc. We standardized the delivery and development process, network methodology, operational and support standards, availability, encryption, and how we will meet the desired SLAs. Our solution experts developed and the first value-added services, developing PoCs for account and API management. We are continuing with the development of PoCs for the rest of the services, and we'll be heavily engaged in the development of the Minimum Viable Product afterward. Results With the increased number of IT projects needed to support a business in hyper-growth, Scalefocus helped the client to plan and implement an extensive portfolio of software ventures focused on bringing their IT capabilities and services from good to great. The client benefited from a knowledgeable, highly technical diverse set of software development professionals who stepped in and began resolving issues immediately without significant losses of vital domain knowledge. Bringing new ideas and thought processes onboard empowered the company to propel its critical business operations. Our experts developed new features, extended the capabilities of their viable products, added new business solutions to the existing communications services platforms, and enabled faster time to market for new functionalities. We laid the foundation for the next-gen CPaaS solution, which was of utmost importance for the company's future. Our solution architects walked the client through the process of articulating clear goals, needs, and evaluation criteria and helped the company to sustain its competitive advantage, favorably positioning them for future growth. Along with a reduction in infrastructural costs, the client significantly reduced the cost of operations by easing the hire of software professionals, impacting the bottom line and resulting in higher business revenue. Key business benefits: Improved operational efficiency Access to a vast talent pool and industry experts Faster time to market for new features and products Decreased overhead and training costs Business flexibility – the customer was enabled to respond faster to changes in the market and exploit opportunities for growth Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Creating a Self-Care App for a Global Telco Provider Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch