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Anchor 1 Be Part of the HealthTech Revolution: Innovate, Automate, Transform Focus on people’s well-being while we scale and digitalize your business through the latest technologies Contact Us Download whitepaper How can we bring you at the forefront of HealthTech? We solve the industry’s most long-standing issues Need for Innovation Acceleration We are an innovation partner to numerous industry disruptors. We innovate together and help utilize the latest technologies to improve customer experience in the digitally-centric post-Covid era and beyond. Insufficient use of AI & Big Data We implement complete data strategies allowing HealthTech organizations to make data-driven decisions, empowering patient self-service, better diagnostics and personalized treatments. Lack of Workflow Automation To reduce the complexity and effort of business processes, we utilize RPA for maximum resource optimization and streamlined workflows throughout the entire organization. Vendor Lock-in & No Interoperability We migrate locked-in vendor solutions to the latest technologies through our dedicated software products and open-source expertise. Legacy Systems & Data Silos We are a one-stop, end-to-end provider with all the capabilities to help you break out of information silos and build flexible solutions - from UX design and UI engineering through integration and data processing to ongoing support. Outdated & Subpar UI/UX Our main priority when doing UI engineering and UX design is to make the end-user completely comfortable with using digital services in the ‘new normal’ so you can devote internal resources to your core business services. Leverage Data And AI To Take Healthcare Analytics To The Next Level Learn more Scalefocus uses end-to-end data strategies and tailored software solutions in the areas of Transactional Databases, Enterprise and Data Analytics. We utilize data lakes as a powerful foundation for ML/AI that enables healthcare organizations to extract valuable information and usable insights from their data. Our BI solutions empower patient self-service, accurate diagnostics and personalized treatments by helping healthcare organizations gain unified view of patient care and make more informed data-driven decisions. If you want to learn more about the way Scalefocus supports healthcare companies to overcome data-related challenges, you can check our recent webinar on Healthcare Digitalization: Scalefocus | Healthcare Data and Digitalization Why Scalefocus We are a full-stack in-house provider that can help you transform completely the way you engage with your users through technology and innovation. We offer the full spectrum of software services - from re-architecting your legacy applications or developing custom telehealth solutions that offer patients uniquely personalized features through superior UX. We eliminate siloed systems to help you make use of your own data with Big Data processing systems. Through smart automation we optimize operational efficiency and reduce costs so you can focus on your core mission: giving users the future-proof digital experience they demand. Read our whitepaper discussing healthcare’s pressing issues and how we can solve them. Download now Our Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Our Award-winning Proprietary Products Hardware & software ecosystem eliminating the need to carry multiple devices The visual aid solution with a revolutionary set of features SoundVision is a cutting-edge, all-in-one hardware and software solution for the visually impaired combining well-established features with new ways of interacting with the world. Some of its unique capabilities include indoor navigation with BLE beacons, an OCR text reader, world and clock position compasses and banknote recognition. Multi-modal virtual assistant solution for senior citizens Active ageing through innovation and connectedness SAAM (Supporting Active Ageing through Multimodal Coaching) is a virtual assistant platform helping seniors with their day-to-day tasks and boosting their wellbeing by keeping them connected with the world. It utilizes machine learning, user profiling and interfaces, affective computing and multi-modal coaching. Integrated telehealth solution for remote physical treatment Taking physical presence out from Physical Therapy SoFit is a scalable integrated system that delivers both hardware and software to patients who need to practice Physical Therapy or Kinesiotherapy remotely. Users schedule sessions through a web portal after which the patients receive their Remote Patient Monitoring (RPM) hardware with online and offline capabilities. Government-approved mobile app tracing the spread of Covid-19 Leveraging the power of technology in the fight against Covid-19 ViruSafe is our mobile application designed to become the missing link between people and health authorities in states of emergency related to public health. Created right at the onset of the Covid-19 pandemic, it provides а heatmap of the way the virus spreads via real-time monitoring and logging in of symptoms. Our Work Healthcare & Life Science 40% Cost Reduction Via Private Cloud-Based Platform Development Read more Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Salesforce Home / Platforms Anchor 1 Salesforce is one of the largest, high-tech, future proof and fastest growing software platforms on the planet. It is built around CRM and customer experience but has endless flexibility to cover a broad spectrum of business applications. Scalefocus provides top-tier software solutions that drive customer success and are tightly connected to building the right partnerships. Salesforce is renowned for an unparalleled user experience contributing to customer success, which fits perfectly into Scalefocus’s mission. Salesforce Sales Cloud Implementation Companies are struggling to find an effective way to manage customer interactions. The main challenge is streamlining the records and responsibilities shared between various departments and individuals. Additionally, the sales process may be unstructured, goal setting and tracking may be absent, and data-driven management and forecasting may seem impossible. Salesforce is considered the global leader in CRM solutions. It builds a 360 view of your customers and centralizes all of your business interactions with them. It has the power to set up data-driven sales processes, massively boosting the effectiveness of your sales operations and forecasting, resulting in significant revenue growth and a boost in customer satisfaction rates. We offer implementation of Salesforce Sales Cloud for diverse use cases: from fast-track implementation of the standard solution for a fixed, affordable cost to large-scale enterprise implementations covering complex sales processes. Our Salesforce team is not only adept in the Salesforce platform itself but has an excellent command of industry knowledge. Our Salesforce consultants can audit and help you optimize your sales process by applying best practices and industry-specific expertise. A successful Salesforce implementation can boost sales by 58% and yield a 27% higher customer retention rate. Salesforce Service Cloud Implementation Deliver a trusted service process to your customers from anywhere. Scale your support with self-service options. Arm your support team with the ultimate tool to solve critical cases and deliver the ultimate customer satisfaction. Take advantage of multichannel customer interaction and build a 360-customer view. We offer Implementation of Service Cloud - from a quick out-of-the-box support process to elaborate and scalable service models. Our certified Salesforce consultants and developers are not only highly skilled in the Salesforce platform but have comprehensive industry knowledge. They can help you optimize your support process and introduce best practices, boosting the value of your Service Cloud implementation. Salesforce service cloud implementation achieves: • Increase customer satisfaction by 37%. • Personalize your customer experience. • Improve customer support metrics. Scale your support operations. • Save costs and optimize agent productivity. • Keep records of every customer interaction. • Respond seamlessly using all channels - from phone and mail to social media. Salesforce Professional Services Salesforce is well-known as the leading cloud platform for establishing and growing successful customer relationships for businesses worldwide. Its capabilities are limitless and can yield great results for organizations in any industry. As a registered Salesforce consulting partner, Scalefocus takes pride in its holistic approach to CRM implementation. We start from the inside out with a deep analysis of the current design and architecture and any existing implementations, followed by client-centered consultations. We consider all critical aspects in the migration process, including integrations with other systems, app-building capabilities, effective onboarding, and support. Our certified Salesforce consultants and developers are not only highly skilled in the Salesforce platform but command comprehensive industry and business knowledge. They can help you optimize your support process and introduce best practices, boosting the value of your Service Cloud implementation. Capabilities and offerings: • End to end Salesforce implementations of Sales and Service Cloud • Business analysis, best practices implementation, design and architecture • Upgrading existing implementations • App building and support • Data modeling and migration • Integrations of Salesforce with other systems • Admin and end-user training • Salesforce instance administration Meet the driving force behind this - our Salesforce team Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Infrastructure Support Our infrastructure support services will help you get ahead of incidents and manage them at scale to minimize costly downtime Home / Infrastructure & Operations Anchor 1 Regardless if you are using on premise or cloud technologies, the Scalefocus engineers have the know-how and the determination to resolve all of your link, network, transport and application layer issues. Network connectivity to proper application services is our specialty. We have a long history of building strong customer relationships that are based on clear communication, trust and professionalism. We have a wide pool of talented technicians, short response time, we offer unparalleled support and a personalized approach that caters to each business’ specific needs. Capabilities Proactive Monitoring Our support team guarantees high-quality service delivery by following strict IT frameworks. We work with systems and tools like Nagios, Splunk, SignalFX, SolarWinds, CloudWatch to react promptly while monitoring events. Event Management Our expertise in systems like BigPanda allows us to correlate and aggregate events and alarms in cases infrastructure failures. This helps you identify the root cause faster and improve your mean time to repair (MTTR). Ticket Automation When an event turns into an incident, Service Now and Jira are the platforms we have advanced knowledge in and rely on to generate, process and resolve any incident as fast as possible. Managed Services We handle your incidents, requests, changes and issues and provide quick resolution by following ITIL and other established models. Our ultimate goal is to fulfill SLAs and always keep customers fully satisfied. Technology Expertise Nagios splunk SignalFx CloudWatch Scalefocus provides continuous services that include systematic development, know-how, and professional work, which keeps your systems in premium shape, brings cost-efficiency and security. Entrust us with your software and focus on your business. Scalefocus Application Continuity Center as a unit is specialized in application support through its self-managed swarm team of IT professionals and software developers working together using ITL principles to provide optimal support. Our team is constantly trying to improve processes by implementing established CI/CD pipelines, DevOps practices, and expertise in cloud technology. We value transparency and perform regular maintenance and health checks and incident reporting, leading to lower downtime and cutting down on unnecessary costs. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Software Consultancy and Technology Services Home / How We Engage Anchor 1 In the era of a constantly evolving and dynamic business environment, it is vital for your organization to have a trusted consultant by your side, to guide you through your digital transformation journey. Need to create a new vision or put an already established one into place? Scalefocus is here to help you unleash your full business potential through the power of top-notch technology. We will solve your toughest niche problems, regardless of your industry or business size. We have been engaged in many business transformations over the years. Our technical consultancy is based on hands-on-experience with global projects for multinational companies. Our Approach Business Analysis Our Business Analysts will help you understand, prioritize and align your business needs by identifying any lagging processes, and outdated or inadequate business rules. We’ll define winning products and services and outline process improvements step-by-step. Proof-of-Concept Our team will gather to brainstorm the potential tailored solution and put it to the test, to see if it meets your goals and objectives. The PoC gives us a better time estimate for the actual development and set realistic deadlines. It saves you time and money by assessing the project’s viability and functionality. Solution Design & Architecture We translate your business needs into comprehensible and feasible architecture design. Our engineers, designers and architects have extensive experience delivering robust, large scale solutions which bring immediate business value and build a strong foundation for future expansions. Project & Budget Planning Scalefocus provides Project Management and Budget Planning services that help grasp the whole picture throughout the entire development life cycle, create and outline Software Development, Quality & Validation, and Maintenance plans to ensure high-quality and significantly decrease your costs. TCO Planning We understand your desire to optimize existing processes and systems in order to increase your product’s added-value and boost revenue. Our solutions come at a competitive TCO and in 90% of the cases, clients report an increase in their revenue during the first six months. Solution Development Keeping your goals and objectives in mind, our engineers will build your custom solution following coding best practices, test it, and only after all requirements are met, put it into production. We offer collateral services when it comes to secure code writing as an addition to every project. Are your business systems or processes not performing effectively or do you need to automate some of them for improved efficiency? Our consultants are here to give you expert opinion on how to do it by leveraging the latest technologies. We will help you grow your business to build and expand new offerings with innovation and agility. After we carefully analyze your environment, grasp your needs and goals, we will prepare an exhaustive roadmap for your tailored transformation journey - all this will be done in a highly secure environment. We are an ISO certified company and follow strict security regulations and best practices to deliver the most optimal results. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

We help Energy & Utilities companies to streamline their operations and thrive as digital powerhouses driven by data and technologies  Anchor 1 Energy And Utilities: Fueling Your Future Growth Today We help Energy & Utilities companies to streamline their operations and thrive as digital powerhouses driven by data and technologies  Why Scalefocus? Our Services Our Work Get in Touch The three D’s of the energy market – decarbonization, decentralization, and digitalization are here to stay, and we fully understand the structural changes Energy & Utilities providers are going through. The changing energy models call for new or improved business processes and new ecosystems of solutions for a successful transition to reduced carbon footprint and diversification of energy sources. It makes ever more sense for all of these changes to be adopted digitally. Scalefocus offers digital-first solutions for Energy & Utilities companies setting the foundation for their successful digital transformation. We start with the proper data governance and data models to unlock the potential of algorithmic trading in the Energy sector, while also developing superior software solutions in the trading, supply-chain, investor relations & asset management. Do you fully understand what technologies can support the digital transformation and apply it to your business’s specific needs? Are you a master of your data? Do you feel comfortable with the data quality, relevance of data models, and analytical capabilities to go forward with algo-trading and predict business-critical events? Have you conquered AI, ML, and predictive analytics? Is your trading landscape fully in the cloud? Do you need a partner for that journey? Does your ETRM ecosystem fit all your needs, or is it up for modernization and expansion? Is your business able to respond to the demand for mobility? Can your employees and shareholders access business processes, visualize confidential data via mobile devices, or perform trading activities securely from distributed locations? Have you already harnessed the opportunities? Provided by complete and modern modular architecture with reliable APIs helping you capture all the advantages of modern enterprise software. No? Maybe? Let’s talk! We have a comprehensive understanding of the energy sector and its challenges. Explore further our services and find out where we can add value to your IT operations. Why Scalefocus We are an end-to-end services provider that delivers strategic consulting and development of data management, infrastructure, ETRM, asset management and mobile solutions through innovative technology, domain experience, and specialization We remove data silos and connect your data in a single, actionable ecosystem that leverages data and analytics to give you a competitive advantage We offer the full spectrum of software development services, from upgrade and migration of legacy systems, custom, and reusable market analytics solutions, ETRM and asset management software development, cloud adoption, IoT, RPA, intuitive mobile applications and secure SDLC policies We reduce costs and optimize operational efficiency through intelligent automation, cloud infrastructure, and strategic consultancy We involve top-notch security consultants to audit & harden software solutions, adopt secure software development practices Why Scalefocus Our Services Intelligent Data Management & Analytics High-quality data enables companies to harvest insights and accurate forecasts to understand market and pricing nomenclature and manage assets effectively. We develop scalable data platforms that remove data silos and foster data centralization. We enhance operational and analytical data management using data lakes, data & streaming analytics platforms, data modeling orchestration, and actionable reporting. Consulting Services in Energy Trading and ETRM Products We are experienced in Business process modelling in the area of Energy Trading including: ■ Implementation of Custom, OTC & Exchange-traded products ■ Automating business processes ■ Implementing solutions to comply with specific regulatory requirements ETRM Systems Implementation & Energy Software Development Our consultants are experienced in large-scale ETRM systems implementation, redesign, development projects, and trading landscape transformations that drive strategic results. We have vast expertise in Greenfield implementations, ETRM system upgrades, custom ETRM system development, as well as process redesign and integration with other systems (confirmation, clearinghouse integration, accounting transaction automation). Cloud Solutions You can’t be a next-gen digital powerhouse if you don’t have one foot in the cloud. Moving to the cloud reduces IT spending, increases scalability, performance, security, and guarantees resilience. We establish cloud migration strategies and build hybrid cloud solutions. Our experts have experience with cloud-native systems redesign and complete solutions across the board in Energy & Utilities. Mobile Solutions We develop modern, UX-driven, native mobile applications for both Android and iOS. We have extensive experience with enterprise solutions used to empower our customers’ employees and other interested parties (shareholders & potential investors) in their day-to-day operations. Internet of Things technology supporting decentralization Smart grids and metering generate substantial data volumes, which can optimize business performance with real-time data available inside the organization and to their end customers. This also creates numerous new data points that strain the IT infrastructure. We enable the adoption of those with overall data governance, privacy & business results in mind. Systems Integration The growing need for coordination and interconnectivity between different business & digital entities is at the core of our Systems Integration Services. A vibrant ecosystem of APIs will only enable seamless digital business workflows reducing the need for manual input and transformations. We build event-oriented solutions which provide a repository of business and system events that measure the success of all automated and human-driven business operations. Solutions Selection Consultancy According to Energy Risk’s 2021 Software Survey, 70% of respondents said the biggest IT challenge for energy risk managers and traders was “understanding what new technologies are available and applicable”. Our consultants will find the right technological solution for your unique business situation. If the market is not ready with an off-the-shelf solution corresponding to your tailored needs, we can also build one to reflect those. Our Services Our Work Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Real-time Analytics and Data Visualization Platform Read more Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Our Work Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Apttus Home / Platforms Anchor 1 Standing between the front-office Customer Relationship Management (CRM) and back-office Enterprise Resource Planning (ERP) systems, the Apttus (now Conga) Middle Office Platform covers the whole process starting from when a customer expresses a desire to purchase your product or service all the way through to the completed transaction. Scalefocus helps business get out of the continous loop of revenue loss with a complete set of solutions that boost sales and optimize the quote-to-cash process shifting it into high gear. Our team fills the gap between traditional CRM and ERP systems while: Reducing sales cycles and quoting errors Increasing deal size and win rates Simplifying order capture and fulfilment of complex products Offering self-service options and improving multi-channel performance Raising customer retention and loyalty Our implementation team is not only adept in the Salesforce platform itself but has excellent technical know-how and industry knowledge. Our consultants can audit and help you optimize your sales process by applying best practices and business specific knowledge. We have more than a century of combined experience in delivering Apttus (now Conga) solutions to world leaders in healthcare, logistics, energy and manufacturing. Contract Lifecycle Management Businesses not only waste a lot of time handling large volumes of contracts but make simple preventable errors which could cost them a pretty penny. They may also risk liability if compliance and legal requirements are not followed through and met. By employing Apttus (now Conga) CLM, automated Contract Lifecycle Management system, organizations can easily streamline quoting, contracting and revenue processes seamlessly and ensure that all information passing through is being treated correctly at every step. The CLM solution acts as a centralized and secure repository for all company contracts. Its capabilities include: Full text search across words, terms and clauses Detailed audit history per user Filtering and saved searches Benefits of adopting this industry-leading solution include: 45% higher contract accuracy 43% higher contract renewal 42% speed-up contracting speed and volume 43% higher contract compliance 51% better deal flow visibility 44% speed-up in approvals Configure Price Quote Welcoming in CPQ implementation brings in several benefits for a business, that include but are not limited to: rapid testing and deployment of pricing models, flexibility when dealing to solve complex business challenges, easy customizations, operational comfort and instant inventory access. Apttus (now Conga) CPQ solution reduces the time spent in creating and sending quotes from weeks to minutes. Built on the Salesforce cloud platform, the CPQ solution enables and motivates your pre-sales and sales teams to quickly turn opportunities into deals. Apttus (now Conga) CPQ Software Benefits: Deliver fast, error-free quotes to customers Create complex and mixed contracts within minutes Make smart decisions, based on accurate sales forecasts Apart from boosting sales effectiveness by up to 25%, CPQ implementation achieves: 51% better proposal quality 38% faster time-to-quote 30% better deal win rate 22% increased deal size 44% speed-up in approvals Find out how our Remote Delivery Center developed a low-code configurable solution that could easily scale up, depending on the business needs of a global leader in the quote-to-cash solutions. Read now Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

How We Engage Home / Our Work Anchor 1 Go beyond the traditional outsourcing models that fail in delivery, transparency, trust, and communication. Engage with our teams of excellence to embrace a value-added and cost-effective software delivery approach. You should be looking for a partner whose software sourcing focus is on excellence through high value-added services. That is exactly what we deliver. Scalefocus builds teams of excellence that become an integral part of your software development journey. Full Lifecycle Software Delivery Managed Services Software Consultancy and Technology Services Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Technology Strategy Drive exceptional business value with strategic innovation accelerators Home / Strategy & Advisory Anchor 1 If you don’t know where you are going, then you are willing to take any road before you. That is not efficient, and you will surely get lost. If you know your goals, you must choose your steps wisely, leading you on a path of success. Similarly, balancing investments in existing technologies with emerging ecosystems requires a structured and strategic approach. We help enterprises incorporate innovation accelerators in their business plans, with the ability to transform initial concepts quickly into established and highly functioning effective new processes. We set clear expectations considering the return on investments in technology as an enabling force for change and adaptation. Capabilities Strategic Evaluation We’ll start off with a technology assessment, perform a value analysis, and create a future state roadmap that ensures a smooth transition. Solution Design We’ll delve deep into your current business model, infrastructure, and resources to define the best technologies that will meet your business goals. Technology Implementation Our team will configure the digital tools and processes that will deliver greater efficiency and higher quality performance to your organization. Monitoring & Maintenance A technology strategy expert will routinely reach out to you to discuss any planned updates, review success benchmarks, and the possibility of applying changes to the initial strategy. We’re keeping a constant eye on emerging technologies and trends in digitalization, envisioning alternative solutions, developing a design that achieves the desired results of our clients, having the scale and engineering prowess to implement business accelerating innovation. No technology strategy is complete without KPIs for success and a clear roadmap on how that success translates into measurable improvements for the business. These might include financial targets, technological targets (scalability, resilience, security), operational (minimizing interruptions, achieving just-in-time supply chain), efficiency targets (resources optimization, clearing process bottlenecks, material usage efficiency), or quality targets (better customer experience through technology, faster response times, automatic feedback analysis and quality improvements). Our Work We have a global client base that includes Fortune 500 companies, innovative startups, and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance, and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Anchor 1 Building the Future of Modern Health Custom Software Solutions From Design to Success Contact Us Download whitepaper How can we bring you at the forefront of HealthTech? We solve the industry’s most long-standing issues Need for Innovation Acceleration We are an innovation partner to numerous industry disruptors. We innovate together and help utilize the latest technologies to improve customer experience in the digitally-centric post-Covid era and beyond. Insufficient use of AI & Big Data We implement complete data strategies allowing HealthTech organizations to make data-driven decisions, empowering patient self-service, better diagnostics and personalized treatments. Lack of Workflow Automation To reduce the complexity and effort of business processes, we utilize RPA for maximum resource optimization and streamlined workflows throughout the entire organization. Vendor Lock-in & No Interoperability We migrate locked-in vendor solutions to the latest technologies through our dedicated software products and open-source expertise. Legacy Systems & Data Silos We are a one-stop, end-to-end provider with all the capabilities to help you break out of information silos and build flexible solutions - from UX design and UI engineering through integration and data processing to ongoing support. Outdated & Subpar UI/UX Our main priority when doing UI engineering and UX design is to make the end-user completely comfortable with using digital services in the ‘new normal’ so you can devote internal resources to your core business services. Read our whitepaper discussing healthcare’s pressing issues and how we can solve them. Download now Why Scalefocus We are a full-stack in-house provider that can help you transform completely the way you engage with your users through technology and innovation. We offer the full spectrum of software services - from re-architecting your legacy applications or developing custom telehealth solutions that offer patients uniquely personalized features through superior UX. We eliminate siloed systems to help you make use of your own data with Big Data processing systems. Through smart automation we optimize operational efficiency and reduce costs so you can focus on your core mission: giving users the future-proof digital experience they demand. Our Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Our Innovative Solutions for Modern Healthcare Hardware & software ecosystem eliminating the need to carry multiple devices The visual aid solution with a revolutionary set of features SoundVision is a cutting-edge, all-in-one hardware and software solution for the visually impaired combining well-established features with new ways of interacting with the world. Some of its unique capabilities include indoor navigation with BLE beacons, an OCR text reader, world and clock position compasses and banknote recognition. Multi-modal virtual assistant solution for senior citizens Active ageing through innovation and connectedness SAAM (Supporting Active Ageing through Multimodal Coaching) is a virtual assistant platform helping seniors with their day-to-day tasks and boosting their wellbeing by keeping them connected with the world. It utilizes machine learning, user profiling and interfaces, affective computing and multi-modal coaching. Integrated telehealth solution for remote physical treatment Taking physical presence out from Physical Therapy SoFit is a scalable integrated system that delivers both hardware and software to patients who need to practice Physical Therapy or Kinesiotherapy remotely. Users schedule sessions through a web portal after which the patients receive their Remote Patient Monitoring (RPM) hardware with online and offline capabilities. Government-approved mobile app tracing the spread of Covid-19 Leveraging the power of technology in the fight against Covid-19 ViruSafe is our mobile application designed to become the missing link between people and health authorities in states of emergency related to public health. Created right at the onset of the Covid-19 pandemic, it provides а heatmap of the way the virus spreads via real-time monitoring and logging in of symptoms. Our Work Healthcare & Life Science 40% Cost Reduction Via Private Cloud-Based Platform Development Read more Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Contact Us Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

Anchor 1 Privacy Policy Who Are We? The websites at https://www.scalefocus.com/ , https://inside.scalefocus.com , https://careers.scalefocus.com , https://sapservices.scalefocus.com/ , https://scalefocus.academy/ , https://virusafe.info/, http://soundvision-project.com/ and http://itbeards.scalefocus.com (the ‘Websites”) are owned and maintained by SCALE FOCUS AD a joint stock company, having its business seat and registered address at 69 Bulgaria Blvd., Infinity Tower B, fl. 8 1404 Sofia, Bulgaria , registered in the Commercial register of the Registry Agency under UIC 201996987. To the extend SCALE FOCUS AD may collect or process personal data through its Websites, SCALE FOCUS AD acts as the data controller for the processing of your personal data collected on the Websites. In this Privacy Policy, references to “we”, “us” or “our” means SCALE FOCUS AD and/or member firms that are part of SCALE FOCUS Group, as the case may be. References to “you” and “your” are to users of our Websites. We recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which we operate. Therefore we have created this Privacy Policy to inform you how we collect, use and otherwise handle information about you and any personal information you submit or make available to us, or that we collect from you, when you use our Websites and/or via email and/or via any events or social media sites like Facebook, Twitter, Messenger, LinkedIn. When using the term “personal information” or “Personal Information” we refer to information relating to you, which can be used to personally identify you (either directly or indirectly), such as your name, e-mail address, company name, address, phone number, CVs, resumes and other information about yourself or your business. Personal Information can also include information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Only https://www.scalefocus.com/ , https://inside.scalefocus.com , https://careers.scalefocus.com , https://sapservices.scalefocus.com/ , https://scalefocus.academy/ , https://virusafe.info/, http://soundvision-project.com/ and http://itbeards.scalefocus.com are within scope for this Privacy Policy. Information About Children The Websites are not intended for or targeted at children under 16 years old, and we do not knowingly or intentionally collect or maintain information about children under 16 years old. If you believe that we have collected information about a child under 16 years old, please contact us at dpo@scalefocus.com , so that we may delete the information. In addition, we kindly ask any child under the age of 16 not to submit any personal information to us or use the Websites. Why And How We Collect And Use Your Personal Information Types of personal information we collect The types of information that we may collect from you, depending on how you use our Websites or contact us, include: • your name; • your family name; • your email address; • your company details; • your CV, motivation letter or additional supporting documentation (portfolio, projects description, related pictures, etc.). you elect to provide, where you apply for a role at our company on our Websites or via email, events, social media sites or other sites; • your photo if you elect to provide when you register for an Event; • information about your age, gender, education, academic profile and occupation you elect to provide when you take part in our surveys (“Survey(s)”) and • any other information that you choose to provide us when filling out a contact form on our Websites or when attending our events, participating in our Surveys or by contacting us via e-mail or via any of the social media sites like Facebook, Twitter, Messenger, LinkedIn. How do we collect information and how we use your Personal Information Visitors to our Websites When entering one of our Websites, we will collect information necessary for the operation of the Websites and for us to comply with security and legal requirements in relation to operating our Websites. We also collect information about your activities during your visit such as date and time of visits, the pages viewed, time spent at our Websites, and the websites visited just before our own, as well as your IP address and your browser so that we can better address your queries and to collect statistics to help us improve your browsing experience in the future. Information from the “Contact Form” section of our Websites We may collect your Personal Information, which you choose to provide when you fill in contact forms on our Websites, including your name and e-mail. We may use this Personal Information to respond to your queries, and/or provide the services and/or information that you have requested. Information from requests via e-mail When you contact us via e-mail in connection with a request such as request for information, to order a product or service, to provide you with support, to offer us a proposal or to participate in an event, we collect information necessary to respond to your request and to be able to contact you. For instance, we collect your name and contact information and details about your request. We may use this Personal Information to respond to your queries, and/or provide the services and/or information that you have requested. We use Transport Layer Security (TLS) to encrypt and protect web and email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. Survey When you elect to particiate in Surveys, organized by us, you may provide to us personal information voluntarily and on your own initiative, as necessary for us to collect accurate feedback in relation to its employment or academic initiaiteves (such as the Scale Focus Pre-Academy Bootcamp). Events When you register for and/or participate in event, campaign, Survey, traineeship or other educational program („Training”) we may collect additional information (online or offline) in relation to the event, campaign, Survey or the Training organization, and during an event, campaign, Survey or a Training, such as participation in sessions, survey results, test results and/or results from exams. Events/compaigns may be recorded and group photos taken. We reserve the right to use photos for promotional use, unless you explicitly inform us that you don‘t want photos of you to be used for such purposes or request them to be removed. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you for business purposes only. You can choose to receive information by email or telephone about our products and services or our open job positions (openings) by opting in through the instruments of the Website. You can always opt-out from receiving personalized communication for products and services by sending an e-mail to marketing@scalefocus.com and copy to dpo@scalefocus.com and for job openings to careers@scalefocus.com and copy to dpo@scalefocus.com . Newsletter subscription If you choose to subscribe to our blog(s) and/or news in order to receive notifications for new articles, news and information about us (“Newsletter”), we will collect and use Personal Information that you provide during the subscription process to send you notifications for new articles and articles` content by email. Your consent to the use of your Personal Information for these purposes is optional. If you decide not to subscribe to our Newsletter to receive new articles, news and information, we will not send you any Newsletters, but your use of our Websites will remain otherwise unaffected. You are entitled to opt-out from receipt of Newsletters at any time. You can do so by using the “unsubscribe” option included in all e-mails. When you unsubscribe we will keep a record of this, and once your request has been processed, you will stop receiving emails for new articles. You can still use our Websites once you have unsubscribed. Recruitment In connection with a job application,inquiry, registration for and/or participation in a Тraining, whether advertised on our Websites or otherwise (on LinkedIn, www.jobs.bg , our Facebook page etc.), you may provide us with Personal Information about yourself, including your name, family name, e-mail, CV, motivation letter or additional supporting documentation (portfolio, projects description, related pictures, etc.) you elect to provide, where you apply for a role at our company on our Websites or via email, social media sites or other sites as well as any other information that you choose to provide to us when filling out a contact form on our Websites or when attending our events or by contacting us via e-mail or via any of the social media sites like Facebook, Twitter, Messenger, LinkedIn or any other site. We may use this information throughout our departments in order to address your inquiry or consider you for employment purposes. All of the information you provide during the process will only be used for the purpose of recruiting for the relevant currently vacant position that you have applied for and shall be kept for a period of no more than 6 months. If you have explicitly consented – your information will be also used for the purpose of recruiting of personnel for future vacant positions for a period of 2 years, which positions according to us are appropriate for you in view of your education, professional qualification and experience. If we enter into an employment relation with you, the submitted information will be stored for the purpose of processing the employment relationship in compliance with legal requirements. We may also use the information you provide during the recruitment process to fulfil other legal or regulatory requirements, if necessary. In addition you may elect for the purposes of the recruitment, to voluntarily provide in your CV Personal Information with a volume greater than the statutory minimum for the conclusion of an employment contract and in such case please be informed that the provision of data beyond than statutory minimum is not mandatory and that the non-provision of these data on your behalf has no negative impact on the selection process. Since you provide your Personal Information voluntarily on the grounds of a consent, you have the right to withdraw your consent at any time by sending an email to: careers@scalefocus.com and copy to dpo@scalefocus.com . (please see below in section YOUR RIGHTS AS A DATA SUBJECT more information about your rights as a data subject). We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format. We may also obtain information about job applicants from other sources, to the extent permitted by applicable law, such as through your contact with us, including your interactions with us, or from third parties such as employment agencies and other websites on the Internet. For example, you may choose to provide us with access to certain personal data stored by third parties such as social media sites like LinkedIn. By authorizing us to have access to this information, you agree we may collect, store and use this information in accordance with this Policy. People who contact us via social media We may also collect information posted by you on social media sites if have opted to connect to or otherwise link us with social media accounts including Facebook and Twitter or if you send us a private or direct message via social media. It will not be shared with any other organisations. Our Business Purposes We may also use your Personal Information for our business purposes such as: • record keeping, statistical analysis, internal reporting and research purposes; • to ensure network and information security; • to notify you about changes to our services; • to investigate any complaint you make; • to provide evidence in any dispute or anticipated dispute between you and us; • to customise various aspects of our Websites to improve your experience; • to host, maintain and otherwise support the operation of our Websites; • for the detection and prevention of fraud and other criminal offences and for for risk management purposes; • for business and disaster recovery (e.g. to create back-ups); • for document retention/storage; • for database management; • to protect our rights, property, and/or safety, our personnel and others; and • to ensure the quality of the services we provide to our users. Use of third party services and Cookies We collect the information relating to your use of our Websites through the use of various technologies. When someone visits one of our Websites we use our own as well as third party services and technologies to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the Websites. This information is only processed in a way which does not identify anyone. Our Websites utilizes a standard technology called ‘cookies’ and server logs to collect information about how our Website is used and to remember your preferences. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our Websites, and the websites visited just before our own, as well as your IP address and browser. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to our Websites or browse from one page to another. We also use the third party service Google Analytics – a web analytics service provided by Google, Inc. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our Websites. Google Analytics uses cookies to help us analyze how visitors use our Websites. The information generated by the cookie about your use of the Websites includes your IP address and will be transmitted to and stored by Google, on its servers. Google will use this information for the purpose of evaluating your use of the Websites, creating reports on website activity and providing other services relating to Internet usage. Google may also pass this information on to third parties when required to do so by law, or when such third parties process the information on Google’s behalf. By using our Websites, you consent to the processing of data about your visit by Google in the manner and for the purposes set out above. If you so choose, you can opt out by turning off cookies in the preferences settings in your browser, or by downloading and installing the Google Analytics Opt-out Browser Add-on from https://tools.google.com/dlpage/gaoptout . However, please note that you may not then be able to make full use of all the Websites’ functions. You can read more about how we use cookies in our: Cookie Policy for https://www.scalefocus.com Cookie Policy for https://inside.scalefocus.com Cookie Policy for https://careers.scalefocus.com Cookie Policy for https://sapservices.scalefocus.com/ Cookie Policy for https://scalefocus.academy/ , Cookie Policy for https://virusafe.info/ Cookie Policy for http://soundvision-project.com/ Cookie Policy for itbeards.scalefocus.com MailChimp is our email service provider. To deliver this service MailChimp processes the email addresses of visitors to our Websites that have subscribed to our Newsletter. We use it to share our experience with overcoming challenges in the software engineering and IT sourcing business. We do send newsletters periodically to you if you have subscribed to our Newsletter. You can read the MailChimp Privacy Policy here: https://mailchimp.com/legal/privacy/ . We use a third party service to help maintain the security and performance of our Websites. To deliver this service it processes the IP addresses of visitors to our Websites. In addition, we may use your Personal Information for further specific purposes made clear at the point of collection on particular pages of our Websites. If you choose not to provide Personal Information requested by us, we may not be able to provide you with the information and/or services you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information. Aside from this, your visit to our Websites will remain unaffected. Legal basis for collection and use of Personal Information We process your Personal Information in relation to your subscription to event, participation in a Survey, a Training, our Newsletter, your use of the contact forms in our Websites and in cases for recruitment purposes, where we have your consent to do so. In other cases, we process your personal information where we need to do so: • to comply with our legal and regulatory obligations; • for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms in: • responding to your queries; • providing services and/or information to you; and • our internal business purposes, as set out in section 2.8 above. You can object to processing based on our legitimate interests at any time by contacting us at dpo@scalefocus.com . See also in section YOUR RIGHTS AS A DATA SUBJECT “The right to object ”. If you would like to find out more about the legal basis on which we process your Personal Information for a particular purpose you can contact us at dpo@scalefocus.com . Retention Of Personal Information It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes for which it was collected. However, we may be obliged to store some Personal Information for a longer time, taking into account factors including: • legal obligation(s) under applicable law to retain data for a certain period of time; • statute of limitations under applicable law(s); • (potential) disputes and • guidelines issued by relevant data protection authorities. Whilst we continue to process your Personal Information, we will ensure that it is treated in accordance with this Privacy Policy. Otherwise, we securely erase your information once this is no longer needed. We have strict data retention periods determined in our Internal rules for personal data protection. If you would like to find out how long we keep your Personal Information for a particular purpose you can contact us at dpo@scalefocus.com . For more information on how long cookies are stored, please refer to our: • Cookie Policy for https://www.scalefocus.com • Cookie Policy for https://inside.scalefocus.com • Cookie Policy for https://careers.scalefocus.com • Cookie Policy for https://sapservices.scalefocus.com/ • Cookie Policy for https://scalefocus.academy/ , • Cookie Policy for https://virusafe.info/ • Cookie Policy for http://soundvision-project.com/ • Cookie Policy for itbeards.scalefocus.com How And When Do We Share Information With Third Parties? Some services that we provide require the involvement of third parties. We have carefully selected these third parties and taken steps to ensure that your Personal Information is adequately protected. Details about how we share Personal Information with third parties is set out below: Google Analytics Our Websites use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics works using cookies. Google Analytics cookies collect your IP address. We use the information collected by Google Analytics cookies to find out about how visitors use our Websites. The IP address sent by your browser in connection with Google Analytics will not be combined by Google, with other data. If you so choose, you can opt out by turning off cookies in the preferences settings in your browser, or by downloading and installing the Google Analytics Opt-out Browser Add-on from http://tools.google.com/dlpage/gaoptout . However, please note that you may not then be able to make full use of all the Websites’ functions. MailChimp We share your Personal Information with MailChimp if you have subscribed to our Newsletter. MailChimp is our email service provider. To deliver this service MailChimp processes the email addresses that you have provided by subscribing to our Newsletter. You can read the MailChimp Privacy Policy here: https://mailchimp.com/legal/privacy/ When we would like to use your Personal Information for a new purpose, we will let you know about this first. Third party service providers We also share your Personal Information with our third party service providers based in the European Economic Area (“EEA”) who we engage to provide support services in relation to our Websites for the purposes of: hosting and maintaining our Websites; providing data storage; assisting us with database management, and in order to assist us with related tasks or processes. We may also share your Personal Information with any other third party if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or to protect the rights, property and/or safety of SCALE FOCUS Group, our personnel or others; or with any other third party for the purposes of acting in accordance with the requirements of a court, regulator or government agency, for example, complying with a search warrant or court order or acting in accordance with an applicable law or regulation. Sharing buttons Our Websites provide sharing buttons that you can click on in order to share content from our Websites on social media channels, e.g., Facebook. We do not use these buttons to share your Personal Information with social media providers. When you click on a sharing button the relevant social media provider will gather Personal Information directly from you. Please read the privacy notice of any social media provider with which you intend to share content before clicking on the corresponding sharing button. Acquisition If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by us on the Websites. In this event, you will be notified via email and/or a prominent notice on our Websites, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information. International Transfers Some of the third parties described in this privacy policy, which provide services to us, may be based in other countries outside the European Economic Area (“EEA”). In case we are required to undertake any transfer of personal information outside the EEA, we take all reasonable necessary steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and an adequate level of protection is applied to it, in particular through the implementation the European Commission-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer. Your Rights As A Data Subject The following section explains your rights. The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your Personal Information and your rights. This is why we are providing you with the information in this Privacy Policy. The right of access You have the right to obtain a copy of your Personal Information (if we are processing it), and other certain other information (similar to that provided in this Privacy Policy) about how it is used. This is so you are aware and can check that we are using your information in accordance with data protection law. We can refuse to provide information where to do so may reveal Personal Information about another person or would otherwise negatively impact another person’s rights. The right to rectification You can ask us to take reasonable measures to correct your Personal Information if it is inaccurate or incomplete. E.g. if we have the wrong name or address for you. The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your Personal Information where there’s no compelling reason for us to keep using it or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where have legal obligation to keep your Personal Informaton or we need to use your Personal Information in defence of a legal claim. The right to restrict processing You have rights to ‘block’ or suppress further use of your Personal Information when we are assessing a request for rectification or as an alternative to erasure. When processing is restricted, we can still store your Personal Information, but may not use it further. We keep lists of people who have asked for further use of their Personal Information to be ‘blocked’ to make sure the restriction is respected in future. The right to data portability You have rights to obtain and reuse certain Personal Information for your own purposes across different organisations. The right to object You have the right to object to certain types of processing, on grounds relating to your particular situation, at any time insofar as that processing takes place for the purposes of legitimate interests pursued by us or by a third party. We will be allowed to continue to process your Personal Information if we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or we need this for the establishment, exercise or defence of legal claims. The right to complain to a data protection authority You have the right to complain to a data protection authority about our collection and use of your Personal Information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm .) Contact details of the Bulgarian data protection authority (CPDP) are available at https://www.cpdp.bg/en/index.php?p=pages&aid=6 and are as follows: • for complaints in person – at the CPDP’s Registry at: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592 (see the location of CPDP). • for complaints by post to: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Commission for Personal Data Protection. • for complaints by fax: +3592/91-53-525. • for complaints by e-mail to the CPDP’s e-mail address (kzld@cpdp.bg ). In this case, your complaint should be submitted in the form of a signed electronic document with an electronic signature (not scanned!). • for complaints via the CPDP’s website – using the electronic form provided at https://www.cpdp.bg/en/index.php?p=pages&aid=6 . Security Measures Our Websites are hosted on servers in the EEA. We have adopted and implemented a security standard ISO 27001. Information storage is on secure computers in a locked and certified information centre and information is encrypted wherever possible. We undergo periodic system testing and reviews of our security policies and procedures to ensure that our systems are secure and protected. We use extensive and sophisticated secure technology to protect your data and transmissions between you and us. Transmission between browsers and our web server is implemented using Secure Sockets Layer (SSL) technology. Although we have taken these reasonable and appropriate measures to ensure that your Personal Information is delivered and disclosed only in accordance with your instructions, as the transmission of information via the Internet is not completely secure we cannot and do not guarantee the security of your information transmitted to our Websites and we cannot and do not guarantee that the Personal Information you provide will not be intercepted by others and decrypted. Confidentiality We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, except that we may share information with our service providers for the purposes set out in this Privacy Policy. We will maintain the confidentiality of and protect your information in accordance with our Privacy Policy and all applicable laws. Links To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our websites. We may also provide you with general links to non-SCALE FOCUS AD websites. When you use those links, you leave the Websites and we are unable to control how the owners of the websites or applications you link to handle any information they gather about you, including their privacy practices and use of cookies. This Privacy Policy applies only to the Websites and and does not govern activities on linked websites or applications Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. We are not responsible for the privacy practices or the content of those other websites. Privacy Policy Acceptance If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use the Websites. By using the Websites and voluntarily providing information to us, you consent to our collection and use of the Personal Information as set forth in this Privacy Policy. Effect Of Privacy Policy And Changes To This Privacy Policy This Privacy Policy does not form a contract between an individual and us. The Privacy Policy may also be subject to change from time to time. Whenever we change our Privacy Policy, we will publish the updated policy on our Websites. Please check this Privacy Policy regularly. Subject to applicable law, all changes will take effect as soon as we publish the new Privacy Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Privacy Policy and may request that you agree to these changes. However, please be assured that if this Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. Contact Us If you have a question about this Privacy Policy or our handling of your Personal Information, you can send an email at dpo@scalefocus.com If you no longer wish to receive newsletter e-mails from us, please follow the unsubscribe instructions included in each email. If you no longer wish to receive e-mails for vacant positions from us, please send an e-mail to careers@scalefocus.com and copy dpo@scalefocus.com . If you wish to request further information or exercise any of the above rights, or if you are unhappy with how we have handled your Personal Information, contact us here: dpo@scalefocus.com . Please provide as much information as possible to help us identify the information you are requesting, the action you are wanting us to take and why you believe this action should be taken. If you are not satisfied with our response to your complaint or believe our processing of your Personal Information does not comply with data protection law, you can make a complaint to the relevant EU data protection authority where you are located. The contact details for each EU data protection authority can be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm Contact details of the Bulgarian data protection authority (CPDP) are available at https://www.cpdp.bg/en/index.php?p=pages&aid=6 and are as follows: • for complaints in person – at the CPDP’s Registry at: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592 (see the location of CPDP). • for complaints by post to: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Commission for Personal Data Protection. • for complaints by fax: +3592/91-53-525. • for complaints by e-mail to the CPDP’s e-mail address (kzld@cpdp.bg ). In this case, your complaint should be submitted in the form of a signed electronic document with an electronic signature (not scanned!). • for complaints via the CPDP’s website – using the electronic form provided at https://www.cpdp.bg/en/index.php?p=pages&aid=6 . This Privacy Policy is effective as of 25 May 2018. This Privacy Policy is last updated on 20th of October 2020.

Who We Are Home / Company Anchor 1 Scalefocus is a software development and digital services company whose purpose is to drive people’s success through technology and innovation. We are a worldwide organization with a global perspective and a proven track record in accelerating innovations for companies based in North America, Europe, and the Middle East. Our partners include Fortune 500 companies, innovative start-ups, and established leaders across a variety of industry verticals. Combining world-class engineering teams, industry expertise, and technology excellence, we provide tailored software solutions and services that empower businesses to grow and meet the challenges of tomorrow. Our Achievements Founded in 2012, today Scalefocus is an international enterprise that has earned recognition around the globe. 500+ Completed Projects 300+ Clients Worldwide 100+ Awards & Recognitions 9.2 /10 Customer Net Promoter Score “At our core, we are an engineering company - passionate about designing and building solutions that harness cutting-edge technologies, and enable businesses to operate, innovate and scale within a truly digital world. Our strength and advantage lies in our agility, cross-industry expertise and top talent pool.” Ivan Ivanov CEO, Scalefocus Our Values The guiding principles we believe in. The DNA of the Scalefocus culture. We make an impact We are passionate about our work, and we want to leave a mark with what we do, so we have the courage to set the bar high. We achieve more together We respect and support each other, we give and ask for advice, and we put team efforts and achievements over personal ones. We take on responsibility We seek and take ownership, we are accountable for what we say and do, and we always consider the long-term impact of our actions. We never settle We are driven by our constant desire to learn and grow, and we continuously challenge ourselves to be the best that we can be. Our History The rapid but sustainable growth of Scalefocus is no coincidence. We have leveraged established processes and practices for technological superiority, ownership culture, continuous development, and persistent pursuit of high quality and excellence. Building upon this foundation, we enable our clients to make better decisions in complex and demanding contexts and achieve remarkable accomplishments in today’s dynamic environment. 2012 Founded with the vision to become trusted technology partner of Fortune 500 companies, delivering tech-centric innovations & bespoke software solutions. Achieves IBM Premium Partner status. 2013 Establishes new sales office in London. Becomes key partner for several local and international enterprise customers in niche domains. Achieves Microsoft Gold Partner status. 2014 Achieves Oracle Gold Partner status, obtaining distribution rights for all Oracle products. Establishes new development center in Plovdiv. 2015 Attains authorized SAP partnership, transforming businesses with implementations and customizations of SAP’s innovative solutions. 2016 Recognized as “European Service Provider of the Year for SMEs” at the Global Sourcing Association Awards. 2017 Establishes AWS and Microsoft Azure partnerships. Becomes Google Developers Certified Agency, ranks among TOP 3 in SEE and TOP 50 agencies worldwide. Becomes Google Cloud Platform Partner. 2018 Acquisition of Upnetix, regional market leader in custom software solutions, digital transformations, web and mobile solutions. Establishes two new development centers in Burgas and Varna. 2019 Acquisition of Centroida, specialized in Blockchain, ML and AI. Becomes Alibaba Cloud Partner and SAP Gold Partner. Establishes Apttus partnership. 2020 Establishes Salesforce partnership. Becomes Google Cloud Platform Partner. Establishes new development center in Skopje, Macedonia. Establishes new Sales office in the USA. 2012 Founded with the vision to become trusted technology partner of Fortune 500 companies, delivering tech-centric innovations & bespoke software solutions. Achieves IBM Premium Partner status 2013 Establishes new sales office in London. Becomes key partner for several local and international enterprise customers in niche domains. Achieves Microsoft Gold Partner status. 2014 Achieves Oracle Gold Partner status, obtaining distribution rights for all Oracle products. Establishes new development center in Plovdiv. 2015 Attains authorized SAP partnership, transforming businesses with implementations and customizations of SAP’s innovative solutions. 2016 Recognized as “European Service Provider of the Year for SMEs” at the Global Sourcing Association Awards. 2017 Establishes AWS and Microsoft Azure partnerships. Becomes Google Developers Certified Agency, ranks among TOP 3 in SEE and TOP 50 agencies worldwide. Becomes Google Cloud Platform Partner. 2018 Acquisition of Upnetix, regional market leader in custom software solutions, digital transformations, web and mobile solutions. Establishes two new development centers in Burgas and Varna. 2019 Acquisition of Centroida, specialized in Blockchain, ML and AI. Becomes Alibaba Cloud Partner and SAP Gold Partner. Establishes Apttus partnership. 2020 Establishes Salesforce partnership. Becomes Google Cloud Platform Partner. Establishes new development center in Skopje, Macedonia. Establishes new Sales office in the USA. Interested in joining the Scalefocus team? See our open positions

How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Home / Case Studies Anchor 1 Success Story A key challenge for any tech company that wants to move up the value chain is to develop new capabilities and products while maintaining the existing ones. Our client – a leading Scandinavian provider of mobile and SMS communication services, had the same dilemma, facing opportunities for growth but lacking the resources to scale up fast and introduce new services architecture. They needed a strategic technology partner that could help them evolve ideas and accelerate the pace of innovation. Our nearshore software development teams enabled the company to extend their viable products' capabilities, to start working against the Proof of Concept of their next-generation Communications platform as a service (CPaaS), and established a new standardized and holistic approach to software development. Improved operational efficiency Access to a vast talent pool of experts Faster time to market for new features The Client A Scandinavian global company providing Communications platform as a service (CPaaS), mobile solutions, and intelligent data usage. They offer a wide range of communication channels for businesses and help them to streamline conversations through their end-customers preferred channels — SMS, RCS, Voice, WhatsApp, Viber, Messenger, Email, and more. The company is a conglomerate of several dozen subsidiaries, operating in more than 17 countries. The Solution Experiencing rapid growth through acquisitions, the company had to battle two significant challenges. The in-house IT team was barely coping with the increasing demands. Any additional software developing projects would have resulted in overwhelmed developers, unable to perform their duties effectively, or a massive investment in additional IT staffing that increases operational costs and brings in the hassle of long recruitment and onboarding procedures. On the other hand, every new acquisition meant new systems and products added to the digital landscape. Each business function had its own approach to software development, leading to duplication of solutions and higher upkeep. The company needed a partner who can help them establish a robust software development process that can be standardized and unified. Cutting the time to seek the right full-time hire and reducing time-to-market to develop new products and features would have allowed the company to focus on its core business and strategy and prepare for future growth. The company needed not just “yes, sirs” but experts with fresh new perspectives that can provide multiple inputs into the software development strategy and take the company products to the next level of excellence. It can take up to several months to start a custom software development application. Many applications require a variety of skills, especially when you are planning to build a high-quality, high-value product for your business. The company wanted to move forward with its vision for a next-generation CPaaS solution to bring all of its customers and partners into a single platform with omnichannel capabilities. To achieve it, they needed a team of experienced professionals who can develop the whole software architecture and build the foundation of a highly productive platform that would be functional for at least a decade. Considering the tech talent shortage and the lack of technical competencies in certain areas, they decided to seek a reliable near-shore development partner that operates in similar time zones, has the talent pool of experts, and the experience in delivering complex solution architecture. Being a client-centric company with a culture of continuous innovation and mature engineering processes, Scalefocus took a flexible and collaborative approach. It accelerated our client's digital journey in several key business directions. The ability to rapidly scale up its software development operations with experienced developers, having industry domain knowledge, enabled ongoing enhancements of the existing viable products and significant cost savings. A separate, dedicated team started working on a proof of concept (PoC) for their next-gen CPaaS solution to unlock multiple communication channels and broader functionalities for their customer base. Knowledge transfer When managed and shared properly, knowledge can be a precious competitive advantage for a tech company. The knowledge transfer was another critical issue that was weighted off the client's shoulders. Having experience in exchanging project and product knowledge with hundreds of clients, Scalefocus helped streamline the knowledge transfer processes between developers through efficient project documentation, one-on-one meetings, mutual code reviews, and mentoring, where our seasoned professionals had to compensate knowledge that was inevitably lost. Integrated coding practices between teams enabled the client to ramp up faster when needed, instead of being stuck in the recruitment and onboarding phase, looking for candidates and losing valuable time and resources. Bug fixing and development of new functionalities With accumulated sizeable technical debt, part of our teams started working on the existing Communications service platform, fixing bugs and refactoring the code where needed. Bug fixing enabled better and more reliable services infrastructure, decreased business downtime, improved end-user satisfaction, and further relieved the customer support teams of the client. When the number of bugs dropped over time, we moved forward with developing cool new features for the platform. Our experts created a reporting service for cross-platform reports, providing the client with widgets to combine data from multiple platforms into a single report or chart. Further, we developed a templates management solution and integrated the feature with WhatsApp message templates, empowering end-customers to push highly relevant and personalized messages through our client's Communications service platform, reaching quickly and efficiently to their audiences. One of the company's service offerings is to enable clients to go paperless with their invoicing with cost-efficient, dynamic and flexible text-message invoicing for immediate payment. Having a proven track record in numerous integrations, our experts successfully integrated 3rd party banking software with one of their existing platforms, while a separate team was developing a new SMS routing feature for another viable product. Preparing for the future with next-gen CPaaS Maybe the most critical project for the client, where we focused our resources and know-how, was to lay the foundations and the solution architecture for its next-gen Communications platform as a service (CPaaS). The platform unites all of their customers into one powerful platform with complex and flexible subscriptions, which can be configured according to the customer's needs. The platform had to be designed as an out-of-the-box solution with features tailored as per the customer's requirements. The first and foremost technical challenge was to design software architecture that would be viable and functional at least ten years after the projected rollout date of the CPaaS, scheduled for 2025. This meant that our solution had to be relevant at least 15 years from now and had to consider the rapid innovations occurring in many different areas in the digital architectural landscape. We had to harness the best practices emerging and help guide the client away from common pitfalls. The platform had to enable our client to become a future-ready company, so we started designing the software architecture and the first value-added services with the future in mind. Our experts ensured that the proposed modules can be flexible in terms of execution and can be built on a variety of tech stacks. We considered the customers' needs and the overall objectives and mission of the client in terms of infrastructure, code quality, software development standards, best practices, cybersecurity, data distribution, GDPR, etc. We standardized the delivery and development process, network methodology, operational and support standards, availability, encryption, and how we will meet the desired SLAs. Our solution experts developed and the first value-added services, developing PoCs for account and API management. We are continuing with the development of PoCs for the rest of the services, and we'll be heavily engaged in the development of the Minimum Viable Product afterward. Results With the increased number of IT projects needed to support a business in hyper-growth, Scalefocus helped the client to plan and implement an extensive portfolio of software ventures focused on bringing their IT capabilities and services from good to great. The client benefited from a knowledgeable, highly technical diverse set of software development professionals who stepped in and began resolving issues immediately without significant losses of vital domain knowledge. Bringing new ideas and thought processes onboard empowered the company to propel its critical business operations. Our experts developed new features, extended the capabilities of their viable products, added new business solutions to the existing communications services platforms, and enabled faster time to market for new functionalities. We laid the foundation for the next-gen CPaaS solution, which was of utmost importance for the company's future. Our solution architects walked the client through the process of articulating clear goals, needs, and evaluation criteria and helped the company to sustain its competitive advantage, favorably positioning them for future growth. Along with a reduction in infrastructural costs, the client significantly reduced the cost of operations by easing the hire of software professionals, impacting the bottom line and resulting in higher business revenue. Key business benefits: Improved operational efficiency Access to a vast talent pool and industry experts Faster time to market for new features and products Decreased overhead and training costs Business flexibility – the customer was enabled to respond faster to changes in the market and exploit opportunities for growth Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. 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