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Disrupting the FinTech Industry with a Mobile Solution Banking, Financial Services & Insurance Disrupting the FinTech Industry with a Mobile Solution Home / Case Studies Anchor 1 Success Story Cutting-edge startups in the FinTech industry are already experiencing hype due to the disruptive technologies that drive them. Rubarb is part of the startup eco-system in Germany and wanted to introduce to the market a next-generation financial service mobile application. Its purpose is to blur the boundaries between wellness and savings and take the stress out of finance and investments, offering a holistic financial wellness solution accessible to everyone. They needed a technology partner with rich mobile development and FinTech expertise that understands the technical challenges behind app development and can come up with a strategic solution to overcome them. Scalefocus took complete ownership of the project and delivered end-to-end consultancy and solutions that resulted in a feature-rich app with engaging and intuitive UX, combined with easy and quick onboarding, as well as robust data protection. 29% User Retention Rate Smooth and Intuitive UX Reduced Software Development Costs The Client Rubarb is an exciting FinTech startup and the first player in Europe to offer ETF investments entirely for free without minimum purchase requirement. The company takes the stress out of the investment equitation, empowering people to easily save and invest without any financial knowledge. Providing fully integrated and automated solutions accessible for free – a mix of financial services, gamification, and online community building in cooperation with the largest bank in Europe. Savings are invested only in sustainable business portfolios from iShares, the largest asset manager in the world. The Solution Our team remained focused on the client's main deliverables to reach the results they need. As a consultant and tech partner Scalefocus was involved in the entire solution development lifecycle – from information gathering to product delivery. We advised on the project management cycle and set delivery milestones to ensure that we could meet the aggressive deadline. We consulted the client on choosing the right technology stack and the most appropriate architecture. Based on our rich mobile development and FinTech expertise, we performed a thorough analysis of the current trends, the existing competition in the niche , and their product offerings' functionalities. The next step was to organize UX workshops for Rubarb's team and outline the best practices in creating state-of-the-art mobile apps. Together with the client's in-house experts, our mobile development team delivered UI that was later described by the end-users as ‘golden’. Vivid graphics and illustrations enhanced the user experience to turn a prosaic subject like investing into an exciting opportunity. This is an incredibly challenging issue for an investment app as content needs to be easily digestible but also engaging to promote further engagement. The multi-step onboarding process was simplified and created a sense of trust in new users. At every step, they can see what is happening, monitor their progress and see what's next. The app removed the complexity of choosing individual investments , and the UX was designed to limit as much as possible the chance of misuse of even basic features, protecting users from losing money due to misunderstandings functionalities. Main functionalities: Three simple paths to savings – the app rounds up what users pay online and the digital change goes into their savings account; alternatively, users can go with a saving plan, or a one-time pay-ins Three levels of risk in a user’s investments – users can choose from three investment strategies depending on their risk appetite Investments are made in ETFs – with a focus on sustainable financial products that avoid unsustainable industries Results The app was successfully deployed on the announced date and met Rubarb's and their end-users’high-quality standards. We delivered elegant and intuitive UX with a simplified onboarding process, security of transactions , and personal information, as per the strict regulatory requirements of the EU. Our team took complete ownership of the project and treated it as their own, working in close collaboration with the client, which led to: Key business results: Smooth & intuitive UX 29% Retention Rate Simplified onboarding process Reduced software development costs High User Growth Rate with 0 marketing expenses Accelerated growth of Assets Under Management 4.1 app store rating Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Industries Home / Solutions Anchor 1 From Fortune 500 companies, through innovative startups, to established leaders across a variety of industry verticals, we provide tailored software solutions and services covering the entire software development life cycle which accelerate innovation and business transformation for our customers. Bringing together a world-class engineering team and industry expertise we help businesses navigate the technology maze in Healthcare, Fintech, Insurance, Energy & Utilities, IT, Logistics, E-Commerce & Retail, Manufacturing and others. Financial Services, Banking and Insurance Achieve agility, interoperability & innovation through technology Learn how Energy & Utilities Fuel your future growth today Learn how Healthcare & Life Science Be part of the HealthTech revolution Learn how Our Work Financial services & Banking Building The First All-Digital Bank in The Middle East Read more Energy & Utilities Building an Innovative Digital Experience in the Energy Trading Domain Read more Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Explore All Projects and Industries Technology Strategy Button Financial Services & Banking Button Insurance Button Healthcare & Life Sciences Button Energy & Utilities Button E-Commerce & Retail Button Logistics Button Telecom & Media Button Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Building an Innovative Digital Experience in the Energy Trading Domain Energy & Utilities Building an Innovative Digital Experience in the Energy Trading Domain Home / Case Studies Anchor 1 Success Story A digital transformation journey of a thousand miles begins with a single idea… or app. Our client – a global energy company, wanted to bring energy trading to a whole new level. The company needed a technology partner who would help them deliver a fully digitalized customer experience by providing a real-time overview of the market, analyses, reports, commodity pricing, forecasts, and more, unified in a single mobile application. 100% Upsell of Current Clients Enhanced User Experience 50% ROI in 2 months The Client An international energy company that operates numerous power plants and leverages advanced technologies and innovations to manage large-scale power systems and infrastructure. The company sources oil, natural gas, and global commodities and trades electricity, emissions certificates, natural gas, LNG, and coal. They operate a sophisticated ecosystem of power plants and manage their own power infrastructure business. The Solution After extensive onsite workshops and business analysis, we developed an innovative native mobile application to serve as a new sales and communication channel with customers at their fingertips. The solution is tailored to the industry-specific requirements and our client's business needs for easy and fast access to accurate data and up-to-date market insights, anywhere and any - time. The solution incorporates the following features: Complex interactive charts with filters and different comparison possibilities that allow users to combine data essential for them across various markets and commodities Real-time market reports and market prices per Country/Region/Hub allowing data mining to the precise location Complete Portfolio screen that helps to extract the maximum value from the existing energy portfolio Forecasts & Outlook Overview of the current and future state of the market – energy demand and production, asset management, CO2 emissions, and other valuable data React-based hybrid web content that keeps you up to date with the latest industry news and gives you access to video and audio podcasts with background play support Push Notifications & Messages functionalities alerting users for new content, upcoming events and specific market changes Results As a result of our efforts and commitment, the company provided a unified digital experience to its customers. Our team analyzed their needs and built a custom application, which aligns with all industry specifics and market trends. It resulted in a significantly increased presence towards end clients, as well as the wider energy community. Key Benefits: 100% upsell of current clients; 50% ROI in the first two months through app subscriptions; Reduced costs in customer management; Access to fundamental market and risk data; Improved customer satisfaction; Enhanced user experience; User feedback enablement; New communication and sales channel with customers; After accomplishing tremendous success through these mobile solutions, the company decided to extend our partnership and entrust us with developing two more applications, providing real-time market insights. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Security Operations Center We bring in visibility and control over cyber threats by continuously monitoring your systems in order to improve your awareness Home / Infrastructure & Operations Anchor 1 With the number of cyber-attacks increasing each year, a Security Operation Center (SOC) is an indispensable part of every company working with confidential and proprietary information. Building a SOC from scratch and implementing the needed infrastructure, however, is not easy. The SOC is built around 3-tier operational and engineering functions, which must be closely tied in with other teams in the company. Scalefocus provides businesses with operational, engineering and implementation services and support for building and maintaining a 3-TIER SOC. We leverage the latest cybersecurity technologies to fully secure our clients’ network infrastructure. Capabilities Incident Response We perform continuous monitoring of the security alert queue and the overall health of security sensors and log ingestion. Our SOC team reduces noise efficiently through effective security alert triage, prioritizing threats that require immediate action. Deep Cyber Analysis Our engineers perform a detailed incident analysis by correlating data from various log sources. This ensures the right decision is made when a critical system or user has been impacted. Strong cooperation with other stakeholders and departments ensures smooth and speedy incident remediation. Threat Hunting & Log Management We gather threat intelligence through proactive research and network monitoring and we do forensics and malware reverse engineering in response to tier 2 threats. We create new security content that detects malicious activities through ML, while maintaining SIEM functionalities and security technologies. Technology Expertise Technology Expertise paloalto networks SentinelOne tenable AXONIUS splunk proofpoint Carbon Black There are two main reasons why Scalefocus is a top SOC service provider: We Implement the latest trends in data mining, distributed processing and AI to detect abnormal behaviors and network malicious activities that can pose a major security risk. We build custom solutions on the fly to meet SOC needs and optimize SOC work processes. We create custom automation tools that protect our clients’ critical assets and give them greater confidence to deal with business areas important for growth. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Telecom & Media Premium Video App Development Read more Technology Strategy Mobile Solution for Geospatial Activities Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Custom software development services that empower BFSI organizations to grow and overcome technology-related challenges. Anchor 1 Reinventing Fintech through Custom Software Development Contact Us Download whitepaper Visit us at Lendit Fintech USA 2022, 25-26 May, New York; Booth #519 If you happen to be in town, we would like to meet you in person and chat about how we can help you innovate and meet the challenges of tomorrow. Book a meeting Every business is a technological business. At Scalefocus we make it our business to know the finance sector in and out and help organizations with their technology-related challenges. Outdated capabilities and high maintenance costs The accumulation of technical debt is a threat that can’t be ignored. Trying to move forward on an aging core results in system slowdowns, crashes, slow time to market and wasted money. Lack of integration across numerous IT The different applications your organization relies on to run operations and stay organized need to talk to each other and if these stand-alone systems can’t do that, you’re wasting valuable resources. Poor data quality and ineffective decision making Poor data quality slows down processes and results in long manual hours fixing problems. It causes lack of productivity, efficiency and accuracy affecting negatively both business results and your reputation. Severe competition from FinTech players Technology-native competitors develop new products faster and more efficiently because they aren’t held back by legacy technology. Established organizations fall behind easily if they fail to innovate. Heavy compliance and security requirements Cyberattacks are the fastest way to lose customers’ trust yet being compliant does not mean you are secure. By going beyond the security minimum, you will protect customer data and ensure compliance. Poor customer experience Poor customer experience costs financial institutions millions in revenue per year. Slow onboarding, lengthy procedures for opening an account, inefficient handling of client data all need to be addressed. Financial institutions need to leverage the technological revolution in the sector, read our whitepaper to find out how. Download now whitepapers How Partnering With Scalefocus Will Benefit Your Organization? System modernization We redesign and migrate existing applications with zero downtime to the suitable cloud-based IT infrastructure. Our architects can perform cloud-native, serverless and containerized app refactoring. We rearchitect your monolith applications into a modern microservices-based solution that can scale to millions of transactions and users. Benefits: lower TCO, ability to speed and scale the apps, improved security and efficiency, minimized risks. Applications integration We help financial institutions integrate their existing applications regardless of whether they are in the cloud or on-prem via building a comprehensive integration strategy based on using enterprise integration platforms and API management technologies. Our experts analyze the current IT landscape and define a reference architecture. Benefits: speed, scalability, enablement of new products, services and business models. Data, Advanced Analytics and AI We build a holistic data strategy to optimize how you gather, store and process data and develop comprehensive Datawarehouse & Business Intelligence solutions based on leading software solutions such as Power BI, IBM Cognos Analytics, Netezza, SAP Analytics Cloud, Salesforce and others. Benefits: data driven decisions in terms of business, products and risk. Security & Application Continuity We offer security audits and penetration tests to help financial organizations ensure their systems are safe. Through the Application Continuity Center , you delegate IT operations to our 24/7 application monitoring specialists and our CyberSecurity Risk Manager provides live monitoring and proactive alerting of your cybersecurity landscape. Benefits: business insights, visibility and predictability of cybersecurity risks. Custom Application Development We deliver low maintenance, highly configurable and future proof web and mobile solutions. Our agile development process ensures continuous delivery and open feedback loops. We run an internal innovation program where our talented engineers submit innovation proposals to solve client problems. Benefits: accurate decision-making, enhanced business value, stable growth of the customer base. Our Work Finance & Banking Changing the World, One Socially Conscious Banking App at a Time Read more Finance & Banking Disrupting the FinTech Industry with a Mobile Solution Read more Finance & Banking Continuous Security Posture Assessment of a Leading Fintech Company Read more Ready to scale and meet the technology challenges of tomorrow? We help business grow by bringing together a world-class engineering team, industry expertise and technology excellence. Contact us today

An Automated Test Framework Improves Process Effectiveness Healthcare & Life Science An Automated Test Framework Improves Process Effectiveness Home / Case Studies Anchor 1 Success Story Our client, a medical solutions company, maximized service quality with an in-sprint automation of 6500 functional tests, achieving higher speed through parallel execution. The Scalefocus team ensured maximum business coverage and encouraged greater collaboration by introducing a shared library for easy project-wide access to pipelines. We reduced time for carrying out tests, made smoother test running possible and put tests in a continuous integration environment. All of this led to improved speed and productivity through a unified test framework that eliminated silo mentality across the organization. High efficiency with parallel testing Total risk mitigation through a CT process Boosted quality from readable log reports The Client Our client is a large North American healthcare company specializing in the delivery of safe and affordable clinical solutions to health providers, government institutions, employers and labor organizations. The company serves millions of members across 50 US states. Their strength lies in providing evidence-based patient care management for chronic diseases, such as cancer and musculoskeletal disorders, as well as cost-effective genetic testing at advanced, high-priced laboratories. Their multifaceted service offering includes member engagement, peer-to-peer consultation, program performance and practice trends reporting. The Solution In the post-pandemic world, more than ever before, medical solutions companies are evolving at a fast rate and are relying on advanced technologies, smart analytics and high productivity to stand out on the market. Our client excelled at providing high-quality healthcare management solutions, but they needed to modernize their main platform to allow for faster feature release rates via smart automation. The company management identified a recurring issue: repetitive and slow manual verification of UI functionalities. They also felt the need to provide a higher level of protection for the organization and increase their business risk coverage. To that end, the client needed a trusted HealthTech partner who would be able to rearchitect their platform to allow for the automation of business-critical tasks. This process included several sub-projects, such as Automated Quality Assurance, Refactoring, Big Data and Analytics. Our expertise in the HealthTech domain and our track record of providing quality software engineering at speed were the reasons why Scalefocus was tasked with this complex project. Scalefocus succeeded in filling the automated tests gap, streamlined processes and contributed for the saving of resources. Our main efforts went towards creating a solid automation framework designed for easy and fast test creation. We built a total of over 6500 functional tests for all network domains, following a unified structure and taking into account best practices. Part of the functional tests were made to perform as smoke tests that could be used to quickly verify the main business logic. Our team updated old tests and implemented new ones. We extended verifications to ensure that the products meet all the official specifications and requirements. Results By implementing in-sprint automation for the backend services, the Scalefocus engineers ensured that all tests are constantly running smoothly alongside development and are in a continuous integration environment. In addition to improving debug configuration to easily identify any errors in the client’s software platform, clear test log reports were put in place. After introducing parallel execution, the time for carrying out tests was significantly reduced. In addition, the common functionality of the platform was moved to a shared testing library. This allowed for the main business flow to be easily reused among team members and departments, encouraging greater collaboration. The code for setup, execution and logging of the tests was written once and any required changes made would simply be an updated version of the library, saving both time and costs. The team efforts of our goal-driven project managers and dedicated quality engineers allowed to address the needs of the client effectively and provide a secure testing framework for their platform. The clinical solutions company now benefits from: Strong unified framework of functional up to date tests compliant with the best industry practices Improved architecture of the test projects: fast, simple creation and modification of automated tests that saves time Greater awareness of quality through comprehensive log reports that are easy to understand Maximum business risk coverage by applying a shift-left testing approach and creating a continuous testing environment Elimination of silo mentality: sharing a pipeline across several projects and teams with a shared library Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Partnerships & Certifications Home / Company Anchor 1 We work with trusted, internationally recognized partners to offer innovative solutions and services that drive companies forward and prepare them for the challenges ahead. Our joint effort and experience allow us to bring real value results, helping you expand your business and reach new heights. Partnerships Microsoft Gold Partner Scalefocus has developed a strong partnership with Microsoft, based on multiple competencies, including Gold Application Development, Gold Cloud Platform, Gold Data Analytics, Silver Datacenter. Oracle Gold Partner Achieving a Gold Partner membership with Oracle has given us the power and expertise to offer successful implementation and extensive support of the entire Oracle portfolio to established businesses worldwide. Amazon Consulting Partner Scalefocus is an AWS Advanced Consulting Partner. We design, migrate, build and support sophisticated cloud applications on Amazon Web Services with increased flexibility, scalability and reliability. Salesforce Partner Partnering with Salesforce has allowed us to accelerate our capability offerings at a fast pace, while solidifying our experience in implementing high-value CRM products. Apttus Partner Our partnership with Apttus enables us to help business grow their businesses faster and achieve longterm results through implementation, integration and custom development of quote-to-cash solutions. Google Cloud Partner Scalefocus is a member of the Google Partner Advantage program and multiple European markets for Google Cloud Platform and Chrome Enterprise. We are also an Android Apps publisher. We partner with Google to provide optimised, secure mobile applications and cloud-based solutions. Alibaba Cloud Partner Through our solid partnership, Scalefocus offers reliable Alibaba Cloud services with unparalleled technical support and a smooth service escalation path. VMWare Professional Solution Provider Our partnership with VMware allows us to offer extensive support and tools in addition to the professional virtualization solutions across the entire VMware product line. MuleSoft Partner Our partnership with MuleSoft allows us to help our clients overcome integration difficulties so they can transform and scale up. We offer implementation and consulting of the MuleSoft’s API-Led Connectivity integration approach for increased productivity, innovation and agility. Certifications Scalefocus implemented Integrated Management System according to the requirements of ISO 9001, ISO 27001, ISO 20000-1 and ISO 14001 international standards for quality, information security, IT service and Environment management. ISO 9001: Quality Policy Quality is an ever evolving perception by the customer of the value provided by a product or service. We believe that the drivers of quality are our customers, our services, our employees and our organization. Our corporate values are: integrity, commitment, delivery. ISO 27001: Information Security Policy The policy’s aim is to protect all Scalefocus’ confidential information and assets against all internal, external, deliberate or accidental threats to information security. This is relevant to business operations in both Bulgaria and on client premises and includes physical security measures as well as theoretical and procedural business practices. ISO 20000-1: IT Service Management Policy It is a fundamental principle of Scalefocus service management quality that the provision of IT services is driven by business needs. We never take results for granted. We focus on every client, making sure value is actually delivered. The system aims to ensure structured approach efficiency, effectiveness and quality of services provided. ISO 14001: Environment Management System Policy It is a fundamental principle of Scalefocus’ management that the provision of IT services is driven by business needs. The management is committed to making a positive contribution to environmental issues and the integration of these into our everyday activities. The policy’s aim is to minimize negative environmental impact of processes, comply with applicable laws, regulations, and other environmental requirements and drive a process of continuous improvement.

Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Home / Case Studies Anchor 1 Success Story As an international company specialized in plant protection products Agria needed a partner who would lead their digital transformation journey, migrate their business infrastructure to SAP S/4HANA STE and help them take advantage of all benefits this future-proof ERP solution brings. Scalefocus’ SAP consultants crafted Agria’s digitalization strategy that optimized their business processes, increased visibility and traceability and reduced overhead. Improved production and resource planning capabilities Higher agility and reduced time to market Lowered maintenance costs and prevented downtime The Client Established in 1932 in Bulgaria to meet local demand for high-quality plant protection solutions, today Agria is the largest agrochemical producer on the Balkan peninsula. The company has two main production and packaging facilities and exports their internationally certified products to over 70 countries in Europe, Asia, South America, Africa and the Middle East. Agria’s multi-faceted business development approach includes continuous modernization, regular portfolio expansion and an ongoing commitment to environmental protection. The Solution As part of their global plan for digitalization and process optimization, Agria needed a technology partner who would help craft the company’s digital roadmap for years ahead. The first step involved migrating their heavily customized SAP ECC 6.0 solution to SAP S/4HANA to allow seamless management convergence of all company subsidiaries in Bulgaria, Russia, Ecuador and Indonesia. The main objectives of the project were standardizing processes across Agria’s global business entities, increasing visibility over KPIs as well as the entire business and reducing overhead. Agria executed an extensive RFP procedure to find the best vendor for their digitalization journey and Scalefocus was among the shortlisted companies. They tasked us with executing their ERP migration strategy due to our extensive experience in delivering complex enterprise projects for business transformation and solid track-record of successful SAP S/4HANA implementations within the manufacturing industry. We guided Agria in unpicking the SAP ECC 6.0 customization that was not driving satisfactory results and provided the complete picture of the value they would get moving forward with SAP S/4HANA. In this way we were going to fulfill step one of the global plan to move all of Agria’s subsidiaries to SAP and resolve the long-standing issue of production and resource planning optimization. SAP S/4HANA is a future-ready enterprise resource planning (ERP) system with built-in intelligent technologies, including AI, machine learning and advanced analytics. It transforms business processes with smart automation and runs on SAP HANA—a market-leading in-memory database that offers real-time processing speed and a dramatically simplified data model. After careful evaluation with the active participation of Scalefocus’ consultants, Agria decided to go with S/4HANA Single Tennant Edition, which provides next generation ERP capabilities packaged as Platform as a Service (PaaS) for maximum flexibility and scalability. The decision allowed the company to take advantage of all benefits this comprehensive cloud-focused approach offers, specifically a flexible licensing model and compliance with regulations in the countries of all subsidiaries. Having carried out the first Greenfield SAP S/4HANA migration in Bulgaria the year before, Scalefocus had the confidence and full expertise to rise to the occasion and turn Agria into a trailblazer on yet another front. The modules in the implementation scope were Sales and Distribution (SD), Materials Management (MM), Production Planning (PP), Finance (FI), Controlling (CO), Plant Maintenance (PM) and Quality Management (QM) and we configured them in a single integrated system. The Scalefocus SAP team utilized PP/DS (Production Planning and Detailed Scheduling) with characteristic dependent planning, which we had to modify in a way that would enable extremely precise resource planning and configuration. It was a necessary step to ensure compliance with varying sets of international regulations and quality standards. We conducted walkthrough tests, key user trainings and provided dedicated hyper care to secure seamless integration. Results Agria’s SAP S/4HANA migration strategy involved complex decision making on the Scalefocus SAP team’s part due to the global scale of the project and the sophisticated nature of production processes. Alignment with the company’s subsidiaries required a flexible system that combines innovation, scalability and full transparency on all levels with UI that would facilitate and accelerate user adoption. Every digital transformation runs into challenges, but with the right roadmap they can be minimized and solved quickly. Going forward with a cloud-first approach enabled Agria to have a higher degree of agility, reduced the time to market and in the end ensured the project’s success. Implementation and Go-live of the future-proof S/4HANA STE Improved production and resource planning capabilities Eliminated business-critical system inefficiencies perpetuated by ECC 6.0 Laid the foundation of the international SAP convergence plan Lowered maintenance costs and prevented downtime Enabled traceability of results down to single transaction level Ensured transparent real-time information flow and informed decision making “The business value for Agria that Scalefocus helped unlock with the implementation of S/4HANA STE is just the beginning of our digital transformation and the collaboration between our companies. Our long-term strategy to transform both internally and externally to adapt to constantly evolving market requirements was set in motion by the best technology partner we could have hoped for. We will take full advantage of the opportunities offered by the cloud and keep pursuing innovation at every step of our digital transformation journey. Thanks to Scalefocus and the implementation of S/4HANA STE, we feel completely supported on that journey and together we will continue pushing the boundaries of what this new solution can bring in terms of business value. “ Alexander Krustev CIO, Agria Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Changing the World, One Socially Conscious Banking App at a Time Banking, Financial Services & Insurance Changing the World, One Socially Conscious Banking App at a Time Home / Case Studies Anchor 1 Success Story Spiral Bank, a US FinTech, needed a technology partner who would raise up to the challenge of developing a native iOS application within an aggressive deadline, guaranteeing impeccable UX and top functionalities specific to their market niche - encouraging users to donate to different charities through their personal banking app. Scalefocus developed a secure, easy-to-use solution combining financial services with opportunities to support social and environmental causes combined with an impressive array of features. We brought Spiral Bank’s idea from inception to launch and navigated their technology choices through the competitive world of FinTech. World-class security with military-grade encryption Scalable AWS solution to handle growth Native iOS application built from scratch The Client To be a true disruptor, Spiral Bank, a US FinTech startup, decided to solve the product-market fit challenge in a way that not only meets their target users’ needs but goes a step further by making a change in society. Their core belief is that the future belongs to socially conscious brands that care about giving back as they do about generating profits. The founding goal behind the FinTech is to provide the first digital solution that seamlessly combines personal banking and charitable giving by linking givers with charity and non-profit organizations. Users can support different causes with one-time or recurring donations of as little as $5 while earning rewards and monthly cash bonuses on their deposits. The Solution On their journey to pioneering ethical banking, Spiral Bank needed a technology partner with deep FinTech expertise who would develop their iOS application - a new ecosystem solution for connecting givers and 1.5 million non-profit businesses. The startup partnered with Scalefocus and tasked us with developing their business idea, leading it from inception to market while navigating them in choosing the best technology stack. The final result had to be a scalable solution to handle growth and make them a frontrunner in the world of mobile banking. Based on information from Spiral Bank’s team about the target user, we knew that our primary persona was a tech-savvy young adult with an iPhone and an income that allows them to set aside a certain amount for charity. This meant they were after a simple yet catchy design that was not overly playful in look and feel, or too basic in functionality. We based our approach on the premise that most people would like to contribute to a cause, but don't get opportunities to do it easily, hence the need for one-click actions and architecture that would support them. Our team built a Proof of Concept (PoC) detailing the need for the development of a native mobile application as opposed to a hybrid one to best answer the business needs. Design with a hybrid UI would ultimately mean non-essential elements, misplaced features and a less-than-intuitive UX overall. Our experts concluded it was imperative that the app was native to ensure consistency with the client’s idea for interactive elements and effortless navigation. We executed each step -architecture design, user testing, launch and post-launch, against specific deadlines and followed detailed requirements coming from the Spiral Banks’s internal UX specialists. We took into consideration Human Interface Guidelines (HIG) - Apple’s design guidelines for consumer products - and made sure every design decision coming from the company’s in-house team was in alignment with all recommendations. Scalefocus involvement in the project was focused on: Backend architecture and design, DevOps and process optimization Digital and physical card options via third party integration Automatic daily top-up option to refill the cards to a set level Digital checking and savings accounts via third party integration Meticulous transaction history and expense tracker option User-friendly homepage with an infinite scroll and newsfeed-like look Instant outgoing and incoming money transfer notifications Follow and share options of charity organizations and NGOs’ content Robust API security based on intelligent backend algorithms Results Since the Covid-19 crisis practically eliminated in-person events and fundraisers, the client’s banking app had to make donating easier and safer in the context of the pandemic and beyond. The Scalefocus team developed an application combining financial services with opportunities to support social and environmental causes by tapping into users’ philanthropic side. The native iOS banking app matches users’ donations made for organizations dealing with climate restoration, cancer research, human rights, poverty relief, accessible education, gun control, cultural heritage and many different causes. There are no fees for active accounts, no minimum balance required and no hidden fees. Donations are done through a reward system characterized by full transparency: charities provide users with images and video recordings of what their funds have been used for. To make sure that Spiral Bank can take maximum advantage of their unique vision, the Scalefocus team set up continuous integration processes so their incredible growth potential can be fully realized over time. Deliverables: Native iOS application built from scratch after developing a PoC Scalable AWS solution to handle unlimited growth and changing business needs World-class security with military-grade encryption Seamless KYC and third-party payment provider integrations Mobile check deposit, monthly bill payment, and end-of-year tax report Continuous integration processes allowing easy addition of new functionalities Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

We help companies tap into the unrealized potential of their existing Salesforce CRM and leverage all of the latest system functionalities and processes for greater ROI on their IT operations. Anchor 1 Salesforce: Unleash the Full Power Of Your Data Reinvent your Salesforce operations and tap into the power you already have with an implementation tailored to your business needs Common Challenges Full Benefits Why Scalefocus Our Services Get in Touch Salesforce is probably the most powerful platform in the IT universe. Its cloud capabilities and business power extend well beyond its CRM origin and can accommodate and optimize virtually any business process, but… Salesforce is only as powerful as its implementation It is often handicapped from the beginning or the business has outgrown its original functionality, and the platform may not be optimized for how you want to run things today. If you experience some of these challenges, maybe it’s time to take your business software to the next level – reinvent your operational processes and create even more meaningful customer experiences. Common challenges with the Salesforce implementation Fragmented business operations and business practices across units System connectivity issues and integration silos Organizational and permission structure changes Mergers and acquisitions require more parties, integrated with your internal CRM Challenging & complex business models need to be implemented in the service application Limited visibility and a growing need for data-driven decisions Evolving Product catalog and business rules complexity Lower user adoption hinders operational excellence and the adoption of best practices Get the full benefits of Salesforce – with the right implementation partner Salesforce offers countless opportunities for automation and expanding functionality to streamline processes, improve compliance and lead to significant cost reductions. Scalefocus helps companies tap into the unrealized potential of their existing Salesforce operations, leverage all of the latest system functionalities, streamline processes and maximize their IT investment. Common Challenges Full Benefits Optimize your Sales processes and scale your business with Scalefocus Analyzing current processes and Salesforce implementations Consultancy and implementation of new features and Salesforce-based solutions Capturing new business requirements and conversion into understandable solution designs Training and consulting on user adoption strategies Business strategy and roadmap to successful Salesforce implementation Introduction or upgrade process automation to free up platform capacity for better performance Implementing new processes and workflows MuleSoft API system integration and delivery We are experts in optimizing Sales processes and Sales Ops to nurture data-driven decisions, completely covering the Quote-to-Cash cycle with powerful document management and CPQ solutions. A Successful Salesforce optimization can lead to: 42% better contract accuracy and speed improvement 38% increase in Quote delivery times 51% higher Quote accuracy 30% increase in closed deals Why Scalefocus Official Salesforce partner 40 certified experts with various industries expertise Industry domain knowledge in Software and Platforms, Healthcare, Manufacturing, and B2B sales Solid understanding of business processes and best practices Experts in Quote-to-Cash, CPQ, and document management Why Scalefocus Scalefocus Services What’s the sign-on bonus amount? If you’re an experienced Software Engineer in Java, .Net or Front- end technologies and show your skills to our team, you’re going to receive a bonus for joining us by 30th of September 2021 for the amount of up to 4000 euro gross depending on your Seniority. Can I get a sign on bonus if I’ve accepted the offer after the end of the campaign? Currently not. Can I get a sign on bonus if I’ve accepted the offer and I don’t start before 30.09.2021? No. Is the sign-on bonus eligibility linked with applying via the digital campaign? No, all future Scalefocus employees who've accepted an offer in the duration of the campaign are eligible for the Sign-on Bonus. Will my friend who referred me to this position with Scalefocus get a Referal bonus if they refer me in the period of the campaign? The Scalefocus employee will get the RAF bonus as per the RAF program policies. The Sign-on Bonus is paid to the new employee only. Find out how we can help you optimize your Salesforce operations and integrate them with other solutions while focusing on what you do best: growing your business. Our Services Remote Delivery Center for Global Leader in Quote-to-Cash Find out how our Remote Delivery Center developed a low-code configurable solution that could easily scale up, depending on the business needs of a global leader in the quote-to-cash solutions. Read case study Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Creating a Native Virtual Assistant App for a European Lottery Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Home / Case Studies Anchor 1 Success Story To create an omni-channel experience for an established European betting and gaming organization, Scalefocus developed a virtual assistant application and facilitated growth amid the Covid-19 crisis. The newly launched native iOS and Android apps helped the lottery maximize revenue by reaching more players and by providing an increased brand exposure through impeccable UX. Elimination of Online Retail Boundaries 600,000 Monthly Active Users 2.7 Million Ticket Scans The Client Our client is a European National Lottery, established in the first half of the twentieth century and is among the oldest and most popular gaming and betting organizations across the continent. Apart from lotteries, games and contests, its focus includes preserving cultural heritage and creating awareness on the importance of responsible gaming. Thanks to the consistent number of players and their committed engagement, each year the National Lottery reinvests over €320 million in society through different charity, scientific and social initiatives. The Solution As part of their strategy to digitalize and reach more users by creating an omnichannel experience, our client conducted a rigorous eighteen-month three-stage tender procedure. Scalefocus’s mobile development expertise, evidenced by our Google Developers Certified Agency status, played a key role and we were selected as their technology partner among twenty international companies. Starting a five-year collaboration, the Scalefocus team and the National Lottery worked on fully transforming the legacy mobile solution, which had very limited capabilities focused mainly on checking game results and was inefficient in driving additional revenue. We set out to develop native Android and iOS mobile apps that would serve as a virtual personal assistant to all retail users and, as legislation evolves, go a step further to target online players. The Lottery’s ultimate goal was to increase profits by engaging current users more actively and by reaching new players. To this end, they had to provide: 24/7 access: the ability to play anytime, anywhere easy-to-use, interactive and enjoyable user experience regular and personalized game alerts fully customizable digital play slips From the start Scalefocus and the National Lottery established a culture of trust and open communication. We conducted bi-weekly workshop and feedback sessions in complete synchronization with the business case requirements. To create the ultimate virtual player assistant, our team worked on transforming the legacy solution, which was characterized by subpar user experience, poor app store rating and a high number of crashes. We deployed native Android and iOS mobile apps with flawless UX and integrated them in the company’s ecosystem. Our meticulously tailored development approach featured multiple exit points as well as daily alignment and management of other vendors to ensure the highest product quality. We conducted frequent internal and external user testing and modified features in accordance with user feedback. Along the progress of the project we performed in-depth research and generated customized solutions for each new objective. Within months after handover, we achieved over 20% improvement of the lifetime store rating and decreased the number of crashes exponentially. As 2020 faced people and business alike with one of the biggest health crises in history—the Covid-19 pandemic, Scalefocus and the National Lottery had extensive discussions and implemented readjustments to functionalities that would have required players to go to retail outlets. These were put on hold and quickly transformed to avoid clusters of people. The global crisis impacted the way we plan future releases and will continue to shape how we design functionalities in the future. Key features Omni-channel login and registration POS locator through Google Maps and Places integration Multiple-platform release of the new Viking Lotto game in just 2 weeks Successful launch of a virtual bet slips creation tool Designed with secure multi-factor authentication method A high percentage of real-time manageable content via the custom Management System Local database and caching enabling top performance and fully functional offline mode Smooth UX with complex animations and detailed onboarding information Very high unit tests coverage and automated UI tests Results The newly developed native apps are the ultimate virtual assistant to all players. They allow easy 24/7 access, serve as a communication channel, provide tailored assistance and enable the Lottery to dynamically promote its content. Along this journey to complete digitalization and increased player engagement, Scalefocus and the National Lottery blurred online-retail boundaries empowering users to make the most of their favorite games as smoothly as possible. Since a number of its partners were deemed essential services during the lockdown, including press distributors, food stores and gas stations, the National Lottery continued its work in full mode in line with all anti-epidemic measures. Apart from minimizing the need for players’ retail presence, the Scalefocus team’s mobile and cross-industry expertise contributed for the all-time high increase in the Lottery’s sales through the app. By adapting to the changing times and putting in place necessary adjustments to ensure the safety of their players, the National Lottery maintained excellent business results and its revenue surpassed €1,5 billion, making 2020 its most successful year to date. Value added €6.9 million generated through the app in a month surpassing pre-handover’s annual total 4.5-star Google Play and 4.9 App Store rating as opposed to 3.7 at handover 600,000 monthly active Android and iOS users 2.7 million ticket scans performed in just one month 100% crash-free users for all builds on iOS over 99% crash-free users for all builds on Android Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Creating a Self-Care App for a Global Telco Provider Telecom & Media Creating a Self-Care App for a Global Telco Provider Home / Case Studies Anchor 1 Success Story Our client, part of a multinational telco corporation, needed to rapidly ramp up engineering resources and business-critical expertise to upgrade their existing native B2C self-care mobile application portal. We built a user portal where customers can pay their bills, recharge their vouchers, manage invoices, check monthly data usage, and manage a plethora of additional services. Reliable payment process Fully digitalized customer journey Faster time-to-market The Client Our client has the largest mobile network in Bulgaria that brings technology and connectivity in one place. The company is a part of a technology communications conglomerate that connects over 3 million customers to people, devices, and businesses. During its 20+ years in the Bulgarian market, the company has established an excellent track record as a wireless pioneer, launching Bulgaria's first commercial 4G network, the first VoLTE service, and paving the road for the local 5G network's development. The Solution The greatest challenge for the transformation of the B2C native mobile apps was to upgrade and expand the functionalities of the self-care mobile application portal of the client, which is used by a large number of people, without interrupting the service. Our team delivered integration with numerous subsystems, work patterns, and rules and redesigned existing components, turning the portal into a new focal point for customer interaction. We went through a total redesign of the whole native mobile app, migrated it to new and modern architecture and technologies, and developed new features and functionalities in parallel. The process started with investing significant time and effort in analyzing the current state of the application and planning the roadmap for technology migration and further developments. The Scalefocus team adapted the native mobile application to run on Android versions 6 to 12, and the iOS application supports version 12.1 upwards. Both applications run smoothly on mobile phones and tablets since the design is scalable and adaptable to various screen sizes. Both versions of the application applied the modern and widely used MVVM design pattern for mobile apps, although initially based on MVC (Model-View-Controller). This is getting changed, and the Scalefocus team is on a path to transform the whole application and apply the MVVM design pattern as it is the preferred way of development for state-of-the-art mobile applications. The Android architecture contains one activity, and each screen is split into fragments. The business logic is inside each fragment, and each screen executes the calls to the backend to fetch data. Scalefocus developed all the new features on Kotlin. The legacy Java code was migrated to Kotlin step by step in order to guarantee that users were not affected. For the iOS version, the language chosen for implementation is Swift, and the current development supports the most recent version of Swift (5+), which comes with all-new features. iOS follows a similar architecture path to Android. Due to the nature of the self-care app, it provides access to multiple types of information from various client back-end systems. We combined all communication streams to the different back-ends into one central service as a single gateway to combat this challenge. The solution ensures easy extensibility, maintainability, and high security. The communication between the customer devices and the gateway happens securely via HTTPS by exchanging JSON objects with information about the service that will be accessed, the operation to be executed, and the endpoint hit. A 3-layered authorization ensures the security of each separate request to the gateway service: Basic authentication Device verification Access and refresh token provisioned on initial authentication Since the application provides a payment method by using the device's NFC ability, even higher security is desired. The Scalefocus team has integrated several payment gateways, for which we have introduced SSL (Secure Socket Layer) pinning. As the application was developed for a particular MSP (Mobile Service Provider), it is mandatory for each user to possess a valid mobile number provided by the MSP when signing a contract. User account creation is initiated together with the contract signing. The activation of the user account happens upon app installation and initial password setup. There is also a 2-Factor-authentication triggered as soon as the account is created. The user receives a verification code via SMS, ensuring the phone number is accessible and valid. Since the account creation and authentication happens on the client web page represented in a WebView, the application receives in response access and refresh tokens, which get stored securely and are further used for calls to the back-end via the Gateway Service. No login data is stored in the library. It is persisted in the application. In both applications, tokens are saved in secured and encrypted containers. To prevent re-login on the reopening of the application, tokens are only used for API requests and are checked every time if they are valid. If they have expired, a new token pair is regenerated and stored This process happens in the background, so there are no required actions for end-users. In terms of communication between the mobile app and the back-end, the app uses asynchronous REST API requests via JSON formatted requests/responses. They get decoded as specific models and used inside the application wherever needed. Scalefocus also has been delivering an end-to-end digital transformation of all the end-user-facing portals of the client, including not only the self-care mobile apps but also the web B2B and B2C portals. Our client went through major rebranding process, where we helped with the rebranding of the end-user-facing portals (mobile apps and web), delivering strategic and critical for the users functionalities and changes within fixed strict deadlines, impacting the new branding of the company and all related marketing initiatives. Results Scalefocus refactored, adapted, and expanded the existing system, adding new features and integrating them into the client's network. We set up the required infrastructure to accelerate production and established development procedures and best practices, elevating the quality of the entire development process. The self-care portal we built and integrated supports our client in providing top-notch customer service and functionalities. Fully digitalized customer journey – through an integrated omnichannel solution Faster time-to-market for client’s business requests Accurate usage tracking of the app, backed up by the latest technology Reliable payment process State of the art design which enables easier and faster operation 24x7 support of infrastructure and software Tech Stack Java 8, Oracle DB, Tomcat server, Apache Ant, Jaspersoft, Nginx, Varnish, Jenkins Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Telecom & Media Premium Video App Development Read more Telecom & Media Doubling Productivity with Offshore Software Development Center Read more Telecom & Media How a Scandinavian Tech Company Boosts Growth with NDC in Bulgaria Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch