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Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Home / Case Studies Anchor 1 Success Story The client was experiencing the effects of their non-optimal ASO (Administrative Services Only) claim settlement operations and identified the need for an automated system that would speed up the process, minimize errors and reduce costs. Scalefocus applied a phased approach that began with defining the pain points and their impact on the client’s business. Our experts then built a fully cloud-based Claim Settlement System that eliminated the extraction of data into excel spreadsheets, automated and streamlined processes and achieved cost optimization while reducing errors caused by manual work. Reduced invoice to payment cycle time Improved customer engagement value stream Transparency at all levels of Claim Settlement The Client Our client is a leading US health insurance provider of best-in-class comprehensive coverage. The company’s personalized approach to healthcare made them into a pioneer in the field due to its firm focus on the needs of the communities where their members live. The company works in partnership with doctors and hospitals nationwide and also provides a range of healthcare solutions for people who travel internationally. Their efforts to deliver smarter and affordable healthcare services have turned the client into an innovator who advances secure and stable services for millions of people, leading to improved health results and a better quality of life. The Solution The client was using a third party to process their Administrative Services Only (ASO) business. As the invoicing processes for services rendered grew in scope and complexity it became evident that scaling repetitive processes using human resources was cost-ineffective and time-consuming. Some of the steps took up to 7 hours to extract, load and aggregate the data required for invoicing. The dependency of the ASO billing operation on several ad-hoc tools, spreadsheets and manual steps indicated a missing operational IT system in the enterprise application portfolio. The client identified the situation as unsustainable and expressed the need for automated invoicing processes. The challenges the client faced included: High operational cost to support the current invoicing process Slower than desired time to market of new products and services Limited effective growth of business and inability to service customers optimally Difficulty in managing products and services: lack of common language, rules and policies Lack of tools to support roles and responsibilities for invoicing, finance and customer service operations Risk management hampered by lack of controls and informality of information contained in the spreadsheets and access databases Scalefocus was brought on board to stabilize and improve the maturity of the ASO billing operation by implementing a new operational solution architected in Microsoft Azure. The goal was to end the reliance on manual imports of claims into excel spreadsheets, provide full transparency and eliminate the time-consuming and error-prone nature of the process. After doing thorough research across the organization our team concluded that the new solution had to be flexible, scalable and secure to support the ASO invoicing and payment management operation. To fully replace time-consuming manual steps and cross-team interactions, Scalefocus built additional system-to-system interfaces that improved the reliability of the operation. Results Transparency is a key requirement for the ASO business and with the implementation of the new Claims Settlement System the client got greater visibility into their claims expense at various levels of detail. Our team eliminated the inefficiencies of the infrastructure involved in the ASO processes resulting in a faster, cost-optimized and error-free operational flow. The automated solution we built for claims settlement and billing operations is fully integrated into the enterprise portfolio for system-to-system interaction. It allows for flexible and rapid introduction of new services and products to the market and makes it possible to react to changing market needs and gain greater customer trust. The implementation of the cloud-based Claim Settlement System transformed completely the complex process of stringing together ad-hoc and sub-optimal tools into а smooth and stable reprocessing and reconciliation, invoice creation, transmission and storage. The system also optimizes claims performance by balancing process automation with access to human help if customers need it. Value delivered: Automated, faster and accurate creation of invoices Achieved less human interaction and reduction of manual work by 80% Minimized errors and cut down processing time by 50% Reduced processing costs and accelerated payments Ensured full transparency resulting in better visibility for clients Established common definitions and consistent language across claim settlement processes Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Home / Case Studies Anchor 1 Success Story Curing cancer is undoubtedly one of the biggest challenges of the 21st century. New approaches are slowly getting us closer to a future where cancer can become a curable disease, and at Scalefocus we are proud to do our part in this battle. We helped our client, a global biotech company, develop and implement innovative technology solutions and automate their breast cancer diagnostics workflow. This process leads to a proper treatment of affected patients as early as possible and eventually will help reduce women's mortality rate worldwide. Increased productivity with custom made hardware and software Automated cancer diagnostics machine workflow Reduced cost and time for product development The Client Our client is one of the largest biotech companies globally, fighting diseases on many fronts like oncology, immunology, infectious diseases, ophthalmology, and diseases of the central nervous system. Focused on advancing science to improve the world's health and pioneer in pharmaceuticals and diagnostics, their global strategy aims to fit the proper treatment to each patient through technology. World leader in in vitro diagnostics, diabetes management, and tissue-based cancer diagnostics, the company aims to improve patient access to medical innovations worldwide. The Solution One of our client’s products allows for early diagnosis of breast cancer through tissue diagnostics. As part of the existing process, our client processed samples in 5 steps, one of which still involved manual interaction. This was not ideal as manual methods for sample processing can be time-consuming and can impact decision-making time to determine patient therapy, increasing the chances for inconsistent results and human error. To remove the manual steps from the process, our client needed an experienced adviser to consult them on the necessary hardware platform to be used and then implement the whole software architecture based on the chosen hardware. The initial hardware used to automate this step in the workflow had the size of a big fridge, while our client wanted it reduced to the size of a personal computer. What were the requirements for the hardware? In the current workflow for tissue diagnosis, this machine stands in between the automated processes for breast cancer diagnosis. The only manual steps left were the ones where the sample is applied on a glass microscope slide. The patient's cells are collected and suspended in a fixative in vial. The needed hardware had to be able to automatically open the sample cap, filter the cells out and then apply the proper pressure to stamp them in a monolayer on a microscope slide, dry it and send it for staining and analysis. We collaborated with the client's team and external teams responsible for developing the hardware. Our teams built several MVPs using different technological stacks. They consulted the client at every step of the process, advising them of the pros and cons of the suggested technologies and verifying and testing their productivity and performance. We suggested the latest generation single-board computer as the base of the hardware platform, best suited for the problem we were trying to solve. Scalefocus developed and implemented the whole software architecture that navigates the machine based on the suggested and approved hardware. Throughout the initial phase, we used various tech stacks to achieve optimal results. Initially, development started on QT, but later we advised our client that .NET would be better suited, as most of their applications were already developed on .NET. This allowed for reusability of a lot of components that were already developed, saving significant time and resources. The deep and various expertise of the Scalefocus team members was essential for the success of the project. Our engineers with rich experience in IoT and electronics consulted the client on choosing the right hardware platform. Our cybersecurity experts helped harden the platform's security while our software developers built the whole front and back-end for the tailored solution. For the first time in the company's history, software and hardware were developed simultaneously, thanks to the extended R&D capabilities that Scalefocus provided. We convinced the client to use the right combination of an embedded platform with embedded Linux. That was a significant change for a company using mainly .NET and machines running on Windows. The outsourced development center significantly improved the cooperation between our client's R&D teams and and helped to ensure better efficiency of the development processes. Results Through this project, the Scalefocus team had the opportunity to make a direct contribution to the fight against cancer – a socially significant problem that affects a vast number of patients around the world every year. In the process of software development, our colleagues worked side by side with the client's team and external vendors. This presented an excellent opportunity for knowledge sharing and exchange of experience directly with the client. The introduced innovation makes the whole research process more consistent and allows users to focus on more substantial work, while machines and software automate the repetitive steps. The project is now in its semi-automation phase. After its completion, it is expected to bring significant time savings. When it comes to health and life, time is of the essence Business benefits: Automated machine workflow for cancer diagnostics Reduced cost and time for product development Increased productivity with custom hardware and software Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Healthcare & Life Science Building Resilience with Offshore Software Development Center Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. 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Healthcare & Life Science Achieving Two Times Higher Productivity with Fully Redesigned UI/UX Home / Case Studies Anchor 1 Success Story Working with the client, a leader in personalized healthcare services, Scalefocus provided architecture, design and UI development expertise to rearchitect a newly acquired software system that expands support for legacy instruments for Tissue Diagnostics (RTD) Advanced Staining. We helped the company rise above the technology challenges of such acquisitions and revamped the client-facing side entirely in a way that is fully aligned with the client’s One Company Design policy. Our team ensured consistency and functionality that live up to the high standards our client holds for the systems they offer their users - medical practitioners, lab workers, researchers and patients. Rearchitected UI/UX enabling efficiency Double increase in user retention Improved business user productivity The Client Our client is a global HealthTech provider delivering personalized healthcare to patients through their joint Pharmaceuticals and Diagnostics divisions. For over 50 years, the company has been at the forefront of chronic disease research, utilizing technology and data science to fully transform patient care. Founded at the end of the nineteenth century, the organization is committed to creating innovative medicines and diagnostic tests that help millions of people across the world with targeted treatments. A leader in sustainability, our client currently employs around 90,000 people in more than 100 territories. The Solution Our client acquired a licensed software system that would extend support for legacy Tissue Diagnostics (RTD) Advanced Staining instruments that they were already using. The direct users of these systems are laboratories and medical workers who need complex high-quality visualization of the processes taking place within the different hardware devices they are operating - visualizations such as test progress updates and task completion levels, depending on the type of hardware the software system is attached to. This enhancement required the creation of new UI/UX content for the incorporated legacy instruments, as well as for the new planned features. Scalefocus was enlisted to work on the front-end and UI aspect of the project, our team being responsible for revamping the client-facing side without any aggressive changes that would interfere with the system’s core logic. The project’s complexity was rooted in the need to align the acquired software system’s UI/UX with the rest of the client’s systems according to their One Company Design philosophy. The main goals were to provide a level of visual and functional consistency and to make using the interface intuitive for medical personnel despite the varying degrees of their technical skills. Due to the monolithic UI of the acquired software system, we faced some difficulties in rearchitecting the underlying outdated technologies, but our IT experts rose up to the challenge and completely transformed the user experience into a smooth and intuitive one. Results Our team worked on the architecture, design and UI development alongside the client’s internal team to build the platform and integrate legacy instrumentation. We generated results in two-week sprints and incorporated feedback quickly, which gave us the flexibility to address the client’s changing requirements and interface preferences smoothly and at speed. Using the Scaled Agile Framework® (SAFe®) methodology allowed us to implement Agile, Lean, and DevOps practices at scale. It also allowed for increased collaboration and responsiveness across teams and made development processes efficient while maintaining the centralized decision-making necessary at the enterprise level. We leveraged WPF/XAML screen content for the Agile Development teams to consume as part of the design input for their feature work. The Scalefocus experts assisted the client successfully in bridging the gap in quality and functionality between the new software system they acquired and their larger systems pool. The healthcare company now benefits from: Full redesign of the user-facing elements of the newly acquired legacy software Two times higher productivity rates among end-users of the revamped system Impeccable user experience helping advance the company’s business goals Enterprise-wide streamlined operations across Tissue Diagnostics (RTD) Advanced Staining Significant reduction of the time to perform business-critical operations Modern look in-line with the One Company Design policy, boosting the client’s credibility Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Energy & Utilities Resolving Business-Critical Vulnerabilities for an Energy Supply Company Home / Case Studies Anchor 1 Success Story Scalefocus was selected as the preferred technology partner to perform a security test over the client's main platform to ensure a fully unified and streamlined process for threat and vulnerability management, penetration testing and source code security reviews. Pointed out all high and critical vulnerabilities Reduced Cyber Security risk by 25% Improved embedded secure coding reviews The Client Our client is a European energy supply company with a focus on energy trading, energy generation and consulting for public utilities. The company was founded as a joint venture between municipal utilities, municipal and regional supply companies to organize joint procurement on the European energy markets and develop synergies. The Solution We identified high-risk infrastructure components by assessing their vulnerabilities and establishing control over the level of risk to the operational environment. We were responsible for scanning and performing in-depth penetration testing on multiple applications related to compliance and relevant industry standards. The tests were conducted in line with Open Web Application Security Project (OWASP) and ISO27001. We also performed a comprehensive Source Code Security Review to highlight potential security vulnerabilities within the client’s IT landscape. We identified miscellaneous code quality issues, for example: Insecure input validation; Inadequate data protection; Insufficient error handling; Weak cryptographic algorithms. Results The enforcement of authentication and access control increased the security level globally across the organization. This allowed secure 24/7 remote access for the staff regardless of their location in the world. Removed over 24 potential security vulnerabilities, 5 of them business-critical; Performed over 80 platform security tests, 56 of them with unsuccessful attempts; Developed and executed 2 full attack vectors, based on the business logic; Established a repeatable process for platform threat and vulnerability management. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Increasing Employee Engagement with Energy Market Insights Read more Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Energy & Utilities Increasing Employee Engagement with Energy Market Insights Home / Case Studies Anchor 1 Success Story As part of our client’s digital transformation journey, we previously delivered a mobile application that achieved 100% ROI in a few months and turned into a valuable new sales channel. After its quick success and proven value for the end-users, we were chosen as a long-term strategic technology partner for the next stepping stone of the journey – the Market Insights application. The app provides employees with the latest developments in the energy markets. Real-time overview of the prices of all energy sources, financial figures of energy companies, news from the industry, and all information relevant to shareholders, investors, and analysts. 90% Employee Engagement Predictions Made on Realtime Data 1-Click Navigation for Crucial Insights The Client An international energy company that operates numerous power plants and leverages advanced technologies and innovations to manage large-scale power systems and infrastructure. The company sources oil, natural gas, and global commodities and trades electricity, emissions certificates, natural gas, LNG, and coal. They operate a sophisticated ecosystem of power plants and manage their own power infrastructure business. The Solution Our solution resulted in a simplified but yet powerful and elegant mobile app. The custom-built mobile solution was tailored to the industry-specific requirements and our client's business needs for fast access to reliable complex data. The seamless and straightforward, yet versatile UX provided market insights with one click – which led to more engaged employees who have powerful industry intelligence tool at their fingertips. The app quickly became an important part of the client's daily workflow, meetings, and even presentations. Some key features include: Complex interactive charts with filters and different comparison possibilities that allow users to combine data essential for them across various markets and commodities Real-time market reports and market prices per Country/Region/Hub allowing data mining to precise location providing the building blocks of any sound strategic decision Forecasts & Outlook Overview giving an assessment of energy demand and production, asset management, CO2 emissions, and other valuable data within a specific time-frame, combined with a forecasting feature that provides stakeholders with the ability to anticipate fluctuations in the energy market Daily press review IR Daily provides news and updates about the company, the competition and the industry, stock market information and up-to-date energy sources' prices. Push Notifications & Messaging functionalities with different categories of notifications – messages, upcoming industry or company events, market alerts, new content, industry reports and analysis. Audio & video podcasts supporting background playback, enabling employees to use their phones while remaining up to date with the latest insights from the industry and company Integration of all front-end app components with back-end Azure ones to orchestrate workflows Smart UX and widgets UI adjusts to usage, interests and needs of the different departments and users according to their digital behavior enriching the user experience Offline capabilities last online data is always available and fully functional when offline Results High employee engagement due to unique and feature-rich mobile application, creating entirely new user experience and empowering them with easy access to critical business data. Specific results include: 90% employee engagement through a simplified app, easy to use at any time anywhere 1 click navigation for crucial business insights Real-time data & alerts facilitating future industry predictions Seamless information flow – important information is distributed via messages and push notifications Offline capabilities – last online data always available and fully functional when offline Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Energy & Utilities Next-Generation Digital Platform for Energy Supply and Sales Read more Energy & Utilities Model Orchestration Platform for Improved Cross-Team Collaboration Read more Energy & Utilities Building an Innovative Digital Experience in the Energy Trading Domain Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Banking, Financial Services & Insurance Continuous Security Posture Assessment of a Leading Fintech Company Home / Case Studies Anchor 1 Success Story As a FinTech company striving to provide innovative solutions to both individuals and organizations, our client has the responsibility to ensure the security of sensitive financial information and protect it against cyberattacks. They needed to develop a strong cybersecurity defence strategy to meet all industry-specific regulations, such as PCI-DSS, and ensure compliance. By implementing the CsRM platform, we gave our client full control over the security of their assets and allowed them to make informed business decisions. Continuous visibility and monitoring Custom risk score based on business needs Visibility & control over the security posture The Client Our client is a FinTech leader in online payments bringing together experts from the banking and payment sectors, aiming to disrupt corporate banking and payment services. The company was established as a technology-led platform delivering simple solutions through easy access. Today it employs over 100 people in 5 offices around the world. The Solution The Scalefocus team of highly accredited cybersecurity professionals helped the client gain in-depth understanding of the need to continuously assess their whole security posture rather than solely the security of the online payment platform. To achieve this, we implemented our Cybersecurity Risk Monitor (CsRM) platform across the whole company infrastructure (on-prem & cloud; SDLC) with an initial 2-year subscription. The CsRM platform provides: Regular automated updates on the vulnerabilities of all assets Technical and business analysis of company exposure and threats Identification of changes in the threat and risk landscape through constant monitoring Results CsRM gave our client full control over the security of their assets and allowed them to make informed business decisions. Deliverables Reduced risk on the whole portal by over 22% in just the first 2 months Identified over 240 vulnerabilities companywide, 24 of them business-critical Reduced cybersecurity spending by 15% in just the first 3 months Improved management and employees’ awareness of cybersecurity’s importance Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Banking, Financial Services & Insurance Enhanced Asset and Risk Management for an Insurance Company Home / Case Studies Anchor 1 Success Story Our client took the strategic decision to improve their performance by increasing capital to nearly €10 million, which was part of the measures to meet future requirements, including those in the Directive 2009/138/EC of the EP. Scalefocus implemented the IBM Solvency II solution, which optimized their internal processes, ensured compliance, improved customer satisfaction and enhanced stability across the company. 15-20x Faster Reporting Process Better Cross-Departmental Collaboration Enhanced Corporate Reliability The Client Our client is one of the first insurance companies in Bulgaria with a General Insurance License. Through a combination of health insurance packages that cover a wide spectrum of health risks our client provides comprehensive medical services to their clients. The company has offices in nearly 100 cities across the country and employs over 4000 brokers and insurance agents. The Solution The IBM Solvency II solution that Scalefocus implemented utilizes the latest technology for working with large amounts of heterogeneous data, analyses, risk models and transparent corporate reporting. It is based on SQL Server 2012 platform to store all information necessary for report preparation and uses the same server repository for all components. The data is used for compiling the reports in IBM Cognos BI and visualization, as well as for generating final xBRL files from IBM Cognos DM. Among the main features are the systems’ ability to work with diverse data types and the conversion of the original data through ETL processes in a form suitable for use in a database: Assessment and forecast of insurance risks Preparation, analysis and comparison of different actuarial models Implementation of stress tests for the company Automated risk measurement of processes for Solvency II Compliance Results During the implementation of the project, our client used the opportunity to optimize its internal models of asset management and insurance risk and its predictive modeling and automated quantitative reports. The effectiveness of the implemented system is confirmed by the results achieved during its use, including: 15 to 20 times faster reporting process Increased collaboration across departments due to optimized business processes at all levels Elimination of manual error-prone tasks and duplicative processes Enhanced corporate reliability to ensure payment of all amounts taken out as insurance in case of disaster Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Banking, Financial Services & Insurance Disrupting the FinTech Industry with a Mobile Solution Home / Case Studies Anchor 1 Success Story Cutting-edge startups in the FinTech industry are already experiencing hype due to the disruptive technologies that drive them. Rubarb is part of the startup eco-system in Germany and wanted to introduce to the market a next-generation financial service mobile application. Its purpose is to blur the boundaries between wellness and savings and take the stress out of finance and investments, offering a holistic financial wellness solution accessible to everyone. They needed a technology partner with rich mobile development and FinTech expertise that understands the technical challenges behind app development and can come up with a strategic solution to overcome them. Scalefocus took complete ownership of the project and delivered end-to-end consultancy and solutions that resulted in a feature-rich app with engaging and intuitive UX, combined with easy and quick onboarding, as well as robust data protection. 29% User Retention Rate Smooth and Intuitive UX Reduced Software Development Costs The Client Rubarb is an exciting FinTech startup and the first player in Europe to offer ETF investments entirely for free without minimum purchase requirement. The company takes the stress out of the investment equitation, empowering people to easily save and invest without any financial knowledge. Providing fully integrated and automated solutions accessible for free – a mix of financial services, gamification, and online community building in cooperation with the largest bank in Europe. Savings are invested only in sustainable business portfolios from iShares, the largest asset manager in the world. The Solution Our team remained focused on the client's main deliverables to reach the results they need. As a consultant and tech partner Scalefocus was involved in the entire solution development lifecycle – from information gathering to product delivery. We advised on the project management cycle and set delivery milestones to ensure that we could meet the aggressive deadline. We consulted the client on choosing the right technology stack and the most appropriate architecture. Based on our rich mobile development and FinTech expertise, we performed a thorough analysis of the current trends, the existing competition in the niche, and their product offerings' functionalities. The next step was to organize UX workshops for Rubarb's team and outline the best practices in creating state-of-the-art mobile apps. Together with the client's in-house experts, our mobile development team delivered UI that was later described by the end-users as ‘golden’. Vivid graphics and illustrations enhanced the user experience to turn a prosaic subject like investing into an exciting opportunity. This is an incredibly challenging issue for an investment app as content needs to be easily digestible but also engaging to promote further engagement. The multi-step onboarding process was simplified and created a sense of trust in new users. At every step, they can see what is happening, monitor their progress and see what's next. The app removed the complexity of choosing individual investments, and the UX was designed to limit as much as possible the chance of misuse of even basic features, protecting users from losing money due to misunderstandings functionalities. Main functionalities: Three simple paths to savings – the app rounds up what users pay online and the digital change goes into their savings account; alternatively, users can go with a saving plan, or a one-time pay-ins Three levels of risk in a user’s investments – users can choose from three investment strategies depending on their risk appetite Investments are made in ETFs – with a focus on sustainable financial products that avoid unsustainable industries Results The app was successfully deployed on the announced date and met Rubarb's and their end-users’high-quality standards. We delivered elegant and intuitive UX with a simplified onboarding process, security of transactions, and personal information, as per the strict regulatory requirements of the EU. Our team took complete ownership of the project and treated it as their own, working in close collaboration with the client, which led to: Key business results: Smooth & intuitive UX 29% Retention Rate Simplified onboarding process Reduced software development costs High User Growth Rate with 0 marketing expenses Accelerated growth of Assets Under Management 4.1 app store rating Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

E-Commerce & Retail Deploying a Remote Delivery Center for a Digital Retailer Home / Case Studies Anchor 1 Success Story Our client – a Fortune 1000 manufacturer and digital retailer, was on the quest to fully digitalize their service offerings and augment the customers’ experience worldwide. As part of their transformational journey, they entrusted us with the development and implementation of critical components to support and accelerate the development of a wide range of digital products, which increased customer satisfaction and provided fresh opportunities for the company to stand out from the rest of the crowd. 30x Increase in Time-to-Market 2x Decrease in Engineering Costs 6x Faster Staffing The Client A Fortune 1000 manufacturer and digital retailer of high-quality personalized products and services offered through a family of lifestyle brands, based in the USA. Their business solutions revolve around digital printing services that enable efficient and effective customer engagement through personalized communications. The Solution The portfolio of products and services composing the client’s infrastructure is a critical mix of interconnected systems and other standalone products or services that are integrated on various levels. Social Share The key component in the portfolio of brands is a social add-on and a mobile app regarding the product experience. Sisyphus Sisyphus is another significant component in the client IT landscape. It is one of the features that are externalized from AppCode and acts as a standalone functionality. It is accessed by a variety of clients (desktop, mobile, web). The component provides API endpoints for the actual upload of data. Data API Data API is a cloud-based data management ecosystem. As a member of the Data API team, our experts were engaged in a high-performance agile environment that focuses on deliverables within the client’s backend systems – developing features, improving quality, and delivering a scalable platform. Scalefocus’s team was responsible for Data API services, managing asynchronous queue-consumer workers, improving the cache layers, increasing telemetry with instrumentation, continuously enforcing unit testing, and working with billions of records in a highly available database. The team also integrates external third-party services and works with the client’s shared microservices providing a speedy and resilient Data API platform. Content management Content management is a project that aims at faster product enablement. It covers the tools used to make new or modified products available to customers through the front-end systems. Network Operations Center (NOC) Concurrently, a network operations center (NOC) is founded at Scalefocus in Sofia to support the client’s initiative to turn the existing support center from a communication point into an active problem-solver that automates activities and architects the systems to operate more efficiently. The Remote Delivery Center effectively covered the off-hours shifts, removing the need for night shifts in the US headquarters. RDC provides access to a large pool of 100+ dedicated engineers with a diverse set of skills; Multi-project engagement & technical ownership for many key in-flight projects; Business-critical ongoing 24/7 services; Implementation of a highly configurable hybrid-cloud modular platform based on a modern technology stack. Results Prior to embracing the Remote Delivery Center of Excellence concept, the client used to lack processes and measurability of the tech-work delivered by several geographically dispersed vendors. The centralized global delivery hub of Scalefocus ensured a well-balanced communication stream between the offshore delivery teams and the headquarters. Scalefocus took responsibility for the enhancement of components that cover the entire user flow from image upload to print along with the large-scale engineering projects. Our team efforts were directed towards a simplified consumer creation experience and implementation of a more straightforward UX design, which led to an increased consumer engagement and conversions. Our team introduced a new custom test automation framework, which resulted in faster script creation, enhanced test maintenance, and better code reusability. As a result, 90% of the false-positive alerts were eliminated in 35% of the test scripts in the framework's previous version. Some of the results include: 30x faster time-to-market on new products; 5x reduced operating costs to business-critical rendering platform; 2x decrease in engineering costs; 6x faster staffing when new resources are needed. Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Technology Strategy Agria Embraces Innovation with SAP S/4HANA Single Tenant Edition Home / Case Studies Anchor 1 Success Story As an international company specialized in plant protection products Agria needed a partner who would lead their digital transformation journey, migrate their business infrastructure to SAP S/4HANA STE and help them take advantage of all benefits this future-proof ERP solution brings. Scalefocus’ SAP consultants crafted Agria’s digitalization strategy that optimized their business processes, increased visibility and traceability and reduced overhead. Improved production and resource planning capabilities Higher agility and reduced time to market Lowered maintenance costs and prevented downtime The Client Established in 1932 in Bulgaria to meet local demand for high-quality plant protection solutions, today Agria is the largest agrochemical producer on the Balkan peninsula. The company has two main production and packaging facilities and exports their internationally certified products to over 70 countries in Europe, Asia, South America, Africa and the Middle East. Agria’s multi-faceted business development approach includes continuous modernization, regular portfolio expansion and an ongoing commitment to environmental protection. The Solution As part of their global plan for digitalization and process optimization, Agria needed a technology partner who would help craft the company’s digital roadmap for years ahead. The first step involved migrating their heavily customized SAP ECC 6.0 solution to SAP S/4HANA to allow seamless management convergence of all company subsidiaries in Bulgaria, Russia, Ecuador and Indonesia. The main objectives of the project were standardizing processes across Agria’s global business entities, increasing visibility over KPIs as well as the entire business and reducing overhead. Agria executed an extensive RFP procedure to find the best vendor for their digitalization journey and Scalefocus was among the shortlisted companies. They tasked us with executing their ERP migration strategy due to our extensive experience in delivering complex enterprise projects for business transformation and solid track-record of successful SAP S/4HANA implementations within the manufacturing industry. We guided Agria in unpicking the SAP ECC 6.0 customization that was not driving satisfactory results and provided the complete picture of the value they would get moving forward with SAP S/4HANA. In this way we were going to fulfill step one of the global plan to move all of Agria’s subsidiaries to SAP and resolve the long-standing issue of production and resource planning optimization. SAP S/4HANA is a future-ready enterprise resource planning (ERP) system with built-in intelligent technologies, including AI, machine learning and advanced analytics. It transforms business processes with smart automation and runs on SAP HANA—a market-leading in-memory database that offers real-time processing speed and a dramatically simplified data model. After careful evaluation with the active participation of Scalefocus’ consultants, Agria decided to go with S/4HANA Single Tennant Edition, which provides next generation ERP capabilities packaged as Platform as a Service (PaaS) for maximum flexibility and scalability. The decision allowed the company to take advantage of all benefits this comprehensive cloud-focused approach offers, specifically a flexible licensing model and compliance with regulations in the countries of all subsidiaries. Having carried out the first Greenfield SAP S/4HANA migration in Bulgaria the year before, Scalefocus had the confidence and full expertise to rise to the occasion and turn Agria into a trailblazer on yet another front. The modules in the implementation scope were Sales and Distribution (SD), Materials Management (MM), Production Planning (PP), Finance (FI), Controlling (CO), Plant Maintenance (PM) and Quality Management (QM) and we configured them in a single integrated system. The Scalefocus SAP team utilized PP/DS (Production Planning and Detailed Scheduling) with characteristic dependent planning, which we had to modify in a way that would enable extremely precise resource planning and configuration. It was a necessary step to ensure compliance with varying sets of international regulations and quality standards. We conducted walkthrough tests, key user trainings and provided dedicated hyper care to secure seamless integration. Results Agria’s SAP S/4HANA migration strategy involved complex decision making on the Scalefocus SAP team’s part due to the global scale of the project and the sophisticated nature of production processes. Alignment with the company’s subsidiaries required a flexible system that combines innovation, scalability and full transparency on all levels with UI that would facilitate and accelerate user adoption. Every digital transformation runs into challenges, but with the right roadmap they can be minimized and solved quickly. Going forward with a cloud-first approach enabled Agria to have a higher degree of agility, reduced the time to market and in the end ensured the project’s success. Implementation and Go-live of the future-proof S/4HANA STE Improved production and resource planning capabilities Eliminated business-critical system inefficiencies perpetuated by ECC 6.0 Laid the foundation of the international SAP convergence plan Lowered maintenance costs and prevented downtime Enabled traceability of results down to single transaction level Ensured transparent real-time information flow and informed decision making “The business value for Agria that Scalefocus helped unlock with the implementation of S/4HANA STE is just the beginning of our digital transformation and the collaboration between our companies. Our long-term strategy to transform both internally and externally to adapt to constantly evolving market requirements was set in motion by the best technology partner we could have hoped for. We will take full advantage of the opportunities offered by the cloud and keep pursuing innovation at every step of our digital transformation journey. Thanks to Scalefocus and the implementation of S/4HANA STE, we feel completely supported on that journey and together we will continue pushing the boundaries of what this new solution can bring in terms of business value. “ Alexander Krustev CIO, Agria Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Technology Strategy Mobile Solution for Geospatial Activities Read more Technology Strategy Creating a Native Virtual Assistant App for a European Lottery Read more Technology Strategy Increasing Operational Excellence in Hospitality with a Data Warehouse Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Healthcare & Life Science Building Resilience with Offshore Software Development Center Home / Case Studies Anchor 1 Success Story The healthcare industry is shifting more and more to client-centric and innovative value-based treatments. With that shift comes the increased demand for refining efficiency and reducing costs while utilizing the latest software solutions to create value. Our client, a global leader in personalized healthcare, pharmaceuticals, and diagnostics, needed a team of savvy software development professionals to establish his Offshore Software Development Center in R&D and healthcare IT services. Working with Scalefocus helped them to minimize risk in the highly regulated environment of healthcare, improved their capabilities, accelerated time-to-market, and put them one step ahead of the fierce competition on the market. Enhanced operational effectiveness Reduced training and overhead costs Expanded R&D capabilities The Client Our client is one of the largest biotech companies globally, fighting diseases on many fronts like oncology, immunology, infectious diseases, ophthalmology, and diseases of the central nervous system. Focused on advancing science to improve the world's health and pioneer in pharmaceuticals and diagnostics, their global strategy aims to fit the proper treatment to each patient through technology. World leader in in vitro diagnostics, diabetes management, and tissue-based cancer diagnostics, the company aims to improve patient access to medical innovations worldwide. The Solution Three of four CEOs of healthcare companies see a decrease in rising costs as one of their critical financial priorities. Working with a partner with Remote Delivery Center capabilities has proven to keep organizations innovative and technologically advanced while saving resources to focus on their core business strategy. Like many other global companies, our client needed to rapidly increase its capacity to develop software solutions for the company's needs. Obsolete software, advancing competition, the need for stable R&D progress and easy scalability were the main challenges they wanted to address. Our client wanted to focus not only on cost-cutting but on improvements in Total cost of ownership, ROI, and value creation of software development. Working with a reliable and experienced technological partner like Scalefocus gave them access to a vast talent pool of software developers without the recruitment, training, and onboarding hassle. The Offshore Software Development Center that we established helped the client to shape a well-connected ecosystem of software products. The OSDC proved to be one of their most viable investments in terms of digital transformation. Our software development and R&D teams shared the responsibility for the software and product development, providing the client with enough time and resources to focus on their core business, to launch products faster, and to save the costs involved in staff hiring and infrastructure maintenance. Digital transformation through DevOps maturity DevOps has transformed the IT industry by changing the way teams operate and collaborate. By following the DevOps maturity model, we helped the client identify their organization's strengths and weaknesses and focus their efforts on critical areas that needed improvement. Our Offshore Software Development Center enrolled a significant transformation initiative – moving away from Microsoft's Team Foundation Server (TFS) to a next-generation development management system. The TFS was used as a centralized system to manage the whole software development cycle and the complete source code. But it was an outdated approach using a central repository, where distributed depository would have been more beneficial for the client's team – giving them the flexibility to work locally without relying on a central server. We conducted numerous interviews with the relevant stakeholders to determine the current "as is" IT environment and identified any gaps in the process. Our teams determined the pain points and offered a few sustainable solutions. Our client chose Azure DevOps Server as a viable solution, and we implemented it. The migration provided the client with full control of how and where data could be stored. As healthcare providers need to comply with rigorous data safety regulations – the information was stored on-premises. Our solution made sure the information was cloud-ready and could be easily transferred at any time. The RDC also helped the client to reach DevOps maturity. Following the SAFe methodology, we implemented DevOps to break down organizational silos and developed a Continuous Delivery Pipeline (CDP) – enabling our client's teams to deliver market-leading solutions at much greater speed. The result – highly agile teams able to deliver value whenever there is a business need. Accelerating productivity with modernized UI and UX Another important project that our OSDC delivered was the modernization of the UI/UX of newly acquired software, expanding the client's capabilities for Tissue Diagnostics (RTD) Advanced Staining. All of their software products follow the concept of One Company Design – the same look and feel across different applications. The software that we revamped is aimed to facilitate the work of laboratories and medical personnel. It enables them to understand the performance of various medical hardware devices through detailed, high-quality visualizations such as test progress updates and task completion levels. Our OSDC revamped the software and aligned it with the One Company Design requirements of the client. The challenge was to modernize the UI/UX while keeping the functionalities and build an intuitive experience for users with various technical competencies. The modernized UI/UX led to two times higher productivity rates among end-users Optimizing performance through R&D One of our clients' products enables medical personnel for early diagnosis of cancer through examination of cytosmears. The hardware takes samples automatically in 5 steps, but one of these steps still involves manual interactions. Our R&D team had to develop the necessary software that would automate this process. We were collaborating with the client's team and external teams responsible for developing the hardware. Our teams built several MVPs using different technological stacks. They consulted the client at every step of the process, advising them of the pros and cons of the suggested technologies and verifying and testing their productivity and performance. For the first time in the company's history, software and hardware will be developed simultaneously, thanks to the extended R&D capabilities that our RDC provided. Following our advice, the client also chose this to be their first hardware with embedded Linux. Results The Offshore Software Development Center enhanced our client's software development operations and turned into an instrument for growth that provided a greater degree of flexibility. It also improved collaboration and responsiveness across teams and the efficiency of the software development processes while maintaining the centralized decision-making required at the business level. Our experts helped the client reach DevOps maturity, replaced their legacy systems with a cloud-ready decentralized development environment, and streamlined the UI of the newly acquired software. We are now entering the next phase of the MVP development to automate their next-gen medical equipment, which will help for the early diagnosis of cancer. Key business benefits: Enhanced operational effectiveness Access to a large pool of talent as well as industry expertise New features and products have a shorter time to market. Reduced training and overhead costs Business flexibility enables the client to respond more quickly to market changes and capitalize on growth prospects. Complete redesign of the user-facing elements of the newly acquired legacy software Two times higher productivity rates among end-users of the revamped system Up-to-date development management system implementing the current SDLC A fully unified workflow allowing faster software delivery and deployment Expanded R&D capabilities Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Healthcare & Life Science Faster Early Cancer Diagnostics through Hardware Automation Read more Healthcare & Life Science Next Level DevOps Maturity with Azure DevOps Server Read more Healthcare & Life Science Automated Claim Settlement Cuts Down Processing Time in Half Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch

Banking, Financial Services & Insurance Building The First All-Digital Bank in The Middle East Home / Case Studies Anchor 1 Success Story As more consumers go digital, only the truly innovative financial service companies can disrupt the market. To keep pace with consumers’ changing preferences and to serve them in the best way, our client decided to expand their core business by creating the first fully integrated digital bank in the Middle East with online-only set of offerings. The first entirely digital banking solution in the Middle East Easy-to-use, end-to-end mobile loan feature Cutting-edge UI/UX on any device The Client Our client is a leading financial services company with 80% of their operations taking place online, they give investors and traders all necessary tools to capitalize on their funds via a state-of-the-art digital platform. Through a single login, traders get access to regional exchanges and to more than 20 international financial markets, creating a diversified portfolio of assets. Individual investors can choose from multiple mutual fund providers across various products to make quick and informed decisions with the help of our client’s expert investment advisory services. The Solution The project is supported by one of the region’s leading government innovation programs as part of a long-term strategy to place the country on the map of tech giants in the Middle East and beyond. After an extensive selection process and detailed vetting procedures, the company partnered with Scalefocus and tasked us with building their new cutting-edge banking solution. Our FinTech and delivery expertise coupled with a highly agile development approach singled us out as the most qualified technology partner that would rise to the challenge. The core leadership managing the project consisted of senior-level experts who applied their know-how in the context of the ongoing shift to digitalization in the Middle East. To ensure maximum collaboration, transparency across a very large and scaling team, we adopted the Spotify agile model. We operated with squads - cross-functional, autonomous teams that focus on certain product and business goals, and chapters where specialists align on best practices, engineering standards and solution design companywide. This created a strong solidarity within the teams, high sense of ownership and responsibility and reduced the typical blocking interdependencies in a large-scale organization. Project management was agile, strictly following the Scrum framework, which helped us solve challenges quickly and effectively while working with rigorous standards and quality control. In-depth analysis of business objectives, KPI's and creation of an action plan MVP closed testing version released within just 3 months Leveraging our expertise in Mobile, Backend, Automation, DevSecOps, Big Data Tech stack with cutting-edge technologies aimed at increasing security and performance (Spring, Golang, React, Swift, Kotlin, Python, Ansible, Terraform, Oracle, Docker, K8s, Hashi) Results Modern consumers’ openness to purely digital propositions is what laid the foundations for our client’s business expansion into online banking and what informed our approach to the project. We took a close look at the trends underscoring people’s adoption readiness and their decision journeys. As a result, the digital bank Scalefocus built provides an exceptionally engaging digital experience and offers consumers frequently used and value-added features, such as loyalty programs and discounts through mobile. Apart from the standard checking and savings accounts, transfers and payments, it offers a holistic portfolio that includes crediting and insurance. It is perhaps the most exciting and large-scale tech project in the Middle East, and we managed to ensure its scalability, performance and efficiency within aggressive deadlines while onboarding a high number of team members. In a fast-paced marketplace moving towards online banking to meet digital demands is the only way to remain relevant. The first entirely digital banking solution in the Middle East Cutting-edge UI/UX on any device regardless of hardware capabilities Easy-to-use, end-to-end mobile loan feature Consolidated summary of personal finances Attractive loyalty programs and discount coupons via mobile devices Plastic or virtual debit cards for secure payments Our Work We have a global client base that includes Fortune 500 companies, innovative startups and industry leaders in Information Technology, E-Commerce, Insurance, Healthcare, Finance and Energy & Utilities. Banking, Financial Services & Insurance Remote Delivery Center for Global Leader in Quote-to-Cash Solutions Read more Banking, Financial Services & Insurance A Future-Ready Platform Connects and Digitalizes the Precious Metal Market Read more Banking, Financial Services & Insurance Changing the World, One Socially Conscious Banking App at a Time Read more Explore all Start your technology transformation today Scalefocus exists to bring innovative tech-centric software solutions, which exceed client expectations and bring excellent, scalable results. Get in touch