As businesses race to digitize and deliver innovative services at high speed, leaders struggle to maintain a high level of operational stability. Poor customer satisfaction, low employee productivity and missed business opportunities are among the most common outcomes of an organization’s inability to handle resiliency issues appropriately and efficiently.
Application Continuity Center (ACC) is designed to ensure operational stability of software applications by providing professional maintenance and support services and responding faster and more effectively to resiliency issues.
Capabilities
Application Support
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime.
Infrastructure Support
Fast reaction to issues, bug fixing and small change request management.
By leveraging swarm intelligence and the collective expertise of a team of IT professionals with the highest level of accreditation and technology know-how, we provide continuous service that guarantees an engaged workforce and maximum productivity. We employ a data-driven analytics approach that has proven to lead to significant decrease in the number of incidents.
ACC is designed with the ability to optimize your maintenance and support by:
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Reducing the number of incidents by 30%
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Maintaining the response time to under 30 min.
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Decreasing resolution time by 30%
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Increasing the proactively identified bugs by 20%
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Achieving a first contact resolution rate of 80%
What our clients say about us
“We have been partnering with Scalefocus for a number of our projects since 2016. Working together, our engineering teams have helped position Paysafe as a leading payment solutions provider powered by great technology within the fast-paced payments industry.”
– Miroslav Bojilov, Paysafe
